Bug Reports

2.6k Topics 11.9k Posts
  • Menu Point Active isn't working correctly

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    2 Posts
    30 Views
    Dear @axmannrottler

    I am sorry that your thread has not been replied to.
    The most recent update of Lay Theme has indeed caused some bugs πŸ›. Because of this user's are having to wait for some of these to be remedied in the next update.

    However an option that may work better for you is to just re-install a previous version of Lay Theme. If you liked how your website was earlier and have no need for Woo-commerce integration please send an email to lostfiles@laytheme.com with your License key and the necessary downloads can be provided 🌝

    Once again sorry for the inconvenience axmannrottler and have a wonderful day 🌼 Sincerely Richard
  • vimeo bug arrow

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    2 Posts
    17 Views
    Dear Marion @marion-guillard

    Thank you for the Bug report πŸ›
    I am having trouble recreating the issue with the same Video being played:

    Screen Shot 2021-07-06 at 9.01.04 PM.png

    Screen Shot 2021-07-06 at 9.01.16 PM.png

    Could you please describe more the Bug?
    Wish to understand better 🌝

    Talk soon and best wishes Marion Richard
  • Intro image does'nt work

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    Dear @Loris

    Is this line of code needed? have you come to a solution since we last talked? 🌝

    Best wishes Richard
  • project overview bug

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    2 Posts
    11 Views
    Dear @v1ncent

    Could you please post a link to your website for better inspection πŸ”

    Also if you are able to make sure of the following steps before proceeding please:

    Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

    Any custom CSS or JS that may interfere is temporarily removed.

    Any third-party plugins are de-activated to see if this resolves the issue.

    If using a WordPress Cache plugin, disable it or clear your cache.

    License key not activated - (in website blank situations or button not available)

    If your WordPress Dashboard shows a warning "PHP Update required”
Please update your PHP version in your webhost control panel.

    Possibly your website is running PHP 8.0 this has been known in some cases to cause issue.

    Also if you wish to send me a message via 'Chats' to discuss the issue this is also good! ✨

    Talk soon Vincent & have a wonderful day 🌝 Richard
  • Mobile Menu Burger no longer visible

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    2 Posts
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    Dear @Micha

    Could you please post a link to your website so that it may be inspected πŸ”

    Best wishes & talk soon 🌝 Richard
  • 0 Votes
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    10 Views
    Dear @blakeyb

    Have sent you a message via 'Chats' ✨

    Best wishes & talk soon Richard
  • This topic is deleted!

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    No one has replied
  • This topic is deleted!

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  • This topic is deleted!

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  • Trouble With MouseOver Video Thumbnails

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    2 Posts
    17 Views
    Dear @oluismoreira

    Have sent you a message via 'Chats' ✨

    Best Wishes Richard
  • Font changes in Safari

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    3 Posts
    30 Views
    Dear @Sunnyi

    Have sent you a message via 'Chats' ✨

    Best wishes Richard
  • images not show

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    7 Posts
    26 Views
    Dear @yshaolin

    Lay Theme is not compatible with Elementor Currently 🌼
    Apologies for any Inconvenience this may cause.

    Sincerely Richard
  • 0 Votes
    4 Posts
    18 Views

    @arminunruh hi there thanks for you answer. i did try so, but it wouldnt change anything. for now it works, i just didnt use the project arrows and the page is handed over. so i guess for that page you its not an issue anymore. thanks for your answer!
    hanna

  • Polylang Pro/Polylang for WooCommerce bugs

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    3 Posts
    104 Views

    Agreed. I also find it especially frustrating because Polylang is mentioned in the documentation as the plugin of choice. I just switched from WPML because I thought that would finally fix it.
    In my opinion, Laytheme should not make the claim of supporting multilanguage (I love Lay, but this gives me trouble for years).

    @Bella thank you for sharing the problem regarding the duplication of content. I'm glad I haven't bought the Pro version yet. If this doesn't work and every translated page starts empty, this plugin is almost useless I would say.
    Because a gridder page can be quite complex and to rebuild it again every time is impossible.

    Good Luck to us. Please share your findings.

    BEN

  • Reload Bug: Warning Division by Zero

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    8 Posts
    59 Views
    Dear @nataliegaspar

    Great to hear, thank you for updating! :)

    Best wishes
    Richard

  • Text Editor not working

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    2 Posts
    19 Views
    Dear Daniel @bb_daniel

    Have sent you a message via 'chats' ✨

    Sincerely Richard
  • 'Publish' button is not working

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    2 Posts
    44 Views
    Dear @Agnes3000

    Could you please make sure of the following before proceeding:

    Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

    Any custom CSS or JS that may interfere is temporarily removed.

    Any third-party plugins are de-activated to see if this resolves the issue.

    If using a WordPress Cache plugin, disable it or clear your cache.

    License key not activated - (in website blank situations or button not available)

    If your WordPress Dashboard shows a warning "PHP Update required”
 Please update your PHP version in your webhost control panel.

    Possibly your website is running PHP 8.0 this has been known in some cases to cause issue.

    Additionally take a look at https://laytheme.com/troubleshooting.html
for known problems.

    Talk soon & best wishes Agnes 🌝
    Richard

  • lay-col-needs-leftframe-margin

    0 Votes
    4 Posts
    28 Views

    Yes that makes sense, but in this case the first element is a graphic, not text (curtain graphic at top).

  • 0 Votes
    3 Posts
    45 Views

    Thanks, will be fixed with the next update

  • 0 Votes
    3 Posts
    30 Views

    hm
    yea the feature doesnt work at all in any way when the cover feature is enabled.

    let me see if i can fix this, im writing it down

Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options β†’ Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
  1. Post a link to where the problem is
  2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
Online Users
Forgot your key, lost your files, need a previous Lay Theme or Addon version? Go to www.laykeymanager.com