Skip to content

Bug Reports

Something is not working? Please provide a screenshot, your browser name and browser version and your operating system.
2.6k Topics 12.0k Posts
  • This topic is deleted!

    1
    0 Votes
    1 Posts
    7 Views
    No one has replied
  • 0 Votes
    2 Posts
    18 Views
    L

    solved the problem, had the row height as browser height in there still...
    thanks anyways!
    have all a good evening

  • This topic is deleted!

    3
    0 Votes
    3 Posts
    4 Views
  • Site Title not updating on the phone format

    2
    0 Votes
    2 Posts
    6 Views
    RichardR
    Dear @chloeval

    As a first debug 🐛 - It may be your phone's Cache.
    Clearing this & also viewing the website in an Incognito window will make sure.

    This is what i see when viewing on an Iphone 11 (Safari) :
    Screen Shot 2021-05-21 at 10.27.11 AM.png

    Best wishes & talk soon 🌝 Richard
  • mobile site title not working

    4
    0 Votes
    4 Posts
    61 Views
    RichardR

    No worries @rlon
    Thank you for concluding the thread, & good luck for the rest of your Lay project 🌼

    Richard
  • Cannot Customize Main Page

    4
    0 Votes
    4 Posts
    16 Views
    RichardR
    Dear @nibw

    Have sent you a message via 'chats' ✨

    Talk soon & best wishes Richard
  • back end glitch

    2
    0 Votes
    2 Posts
    17 Views
    RichardR
    Dear @NAS

    Please set the new frame dimensions & then click 'Publish'.
    This will allow the Gridder to re-calibrate the elements to its new dimensions.

    I have forwarded this situation to Armin already from another thread so will wait to see what's going on.

    Best wishes & have a wonderful day 🌝 Richard
  • Fonts not displaying on Desktop (Chrome, Edge)

    6
    0 Votes
    6 Posts
    42 Views
    RichardR
    Dear @svinder

    Have sent you a message via 'Chats' ✨

    Talk soon & best wishes Richard
  • multiple menu issue

    2
    0 Votes
    2 Posts
    17 Views
    RichardR
    Dear @NAS

    Lay Theme's Menu Amount can be set in "Lay Options" :
    Screen Shot 2021-05-17 at 6.15.17 PM.png

    Best wishes Richard
  • Textbox not showing up

    7
    0 Votes
    7 Posts
    70 Views
    RichardR
    Dear Juli @juli

    I think you are referring to Project Thumbnail 'Titles'.

    These can be changed in:

    Customize > Project Thumbnails > Project title.

    Update: I think you have already solved this as there are no Titles anymore on your Project Thumbnails 🌝

    Have a wonderful day Juli & best wishes Richard
  • Gridder does not show!

    2
    0 Votes
    2 Posts
    36 Views
    RichardR
    Dear Roussel @rousseljustine

    Could you please post a link to your website or provide further information.

    Please make sure of the following steps:

    Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

    Any custom CSS or JS that may interfere is temporarily removed.

    Any third-party plugins are de-activated to see if this resolves the issue.

    If using a WordPress Cache plugin, disable it or clear your cache.

    License key not activated - (in website blank situations or button not available)

    If your WordPress Dashboard shows a warning "PHP Update required”
Please update your PHP version in your webhost control panel.

    Possibly your website is running PHP 8.0 this has been known in some cases to cause issue.

    Additionally take a look at https://laytheme.com/troubleshooting.html
for known problems.

    Talk soon & best wishes 🌝 Richard
  • This topic is deleted!

    1
    0 Votes
    1 Posts
    1 Views
    No one has replied
  • Sample page text overlaying home page!

    15
    0 Votes
    15 Posts
    100 Views
    arminunruhA

    hey everbody, if you update lay theme now, you can then remove the text in /wp-admin/ in "pages" when editing the page where the example text pops up

  • Spacing between sections isn't right

    5
    0 Votes
    5 Posts
    58 Views
    A

    Hey! You have to click on any project, this is only the main-site where everything works. Just click for example on the picture with the food-photo on the top left or on the architecture-picture on the top right.

  • 0 Votes
    11 Posts
    59 Views
    RichardR
    Dear Bella @Bella

    No worries 🌝& best wishes

    Richard
  • 0 Votes
    4 Posts
    52 Views
    RichardR
    Dear Markus @Markus

    "You can't get back to the point where you were before. You always get to the beginning of the Project Thumbnail Grid."

    Do you refer to when you enter a project via the thumbnail and then go 'back' in your browser to previous page?
    ( Project Thumbnail Grid page )

    Talk soon & best wishes Markus 🌻 Richard
  • Website extremely loading slow

    6
    0 Votes
    6 Posts
    61 Views
    RichardR

    Dear @Tstudios

    Yes there is some slow loading - do the images need to be over 5100 px wide? is it possible to reduce them first?

    Best wishes & talk soon 🌼
    Richard

  • Thumbnail Grid doesn't appear

    2
    0 Votes
    2 Posts
    8 Views
    RichardR
    Dear Antonini @Antonini-Archi

    Even though the 'Carousel' Addon & 'Fullscreen Slider' are paid extensions we recommend them as they have been created for use with Laytheme specifically.

    Also please make sure of the following before proceeding:

    Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

    Any custom CSS or JS that may interfere is temporarily removed.

    Any third-party plugins are de-activated to see if this resolves the issue.

    If using a WordPress Cache plugin, disable it or clear your cache.

    License key not activated - (in website blank situations or button not available)

    If your WordPress Dashboard shows a warning "PHP Update required”
Please update your PHP version in your webhost control panel.

    Possibly your website is running PHP 8.0 this has been known in some cases to cause issue.

    Additionally take a look at https://laytheme.com/troubleshooting.html

    Talk soon Antonini & best wishes :)

    Sincerely
    Richard

  • 0 Votes
    2 Posts
    18 Views
    RichardR
    Dear @Sylvia-Perez

    Could you please post a link to your website with the Bug in question, and i can better inspect that 🌝

    Best wishes & talk soon
    Richard

  • category pages - gridder missing

    7
    1 Votes
    7 Posts
    35 Views
    RichardR
    Dear @Pionira @reifmyersartist

    Unfortunately YOAST clashes quite badly with Laytheme's Gridder for this reason we ask not to use it.

    As of yet the situation is not easily remedied.
    I am sure it is possible, but every time YOAST or Laytheme release a new update you would need to also update your Custom Fix to suit.

    Best wishes
    Richard

Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
  1. Post a link to where the problem is
  2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
Online Users
Forgot your key, lost your files, need a previous Lay Theme or Addon version? Go to www.laykeymanager.com