Skip to content

Lay Theme Forum
  1. Home
  2. Bug Reports

Bug Reports

Something is not working? Please provide a screenshot, your browser name and browser version and your operating system.
2.6k Topics 12.0k Posts
  • M

    Website extremely loading slow

    6
    0 Votes
    6 Posts
    61 Views
    RichardR

    Dear @Tstudios

    Yes there is some slow loading - do the images need to be over 5100 px wide? is it possible to reduce them first?

    Best wishes & talk soon 🌼
    Richard

  • A

    Thumbnail Grid doesn't appear

    2
    0 Votes
    2 Posts
    8 Views
    RichardR
    Dear Antonini @Antonini-Archi

    Even though the 'Carousel' Addon & 'Fullscreen Slider' are paid extensions we recommend them as they have been created for use with Laytheme specifically.

    Also please make sure of the following before proceeding:

    Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

    Any custom CSS or JS that may interfere is temporarily removed.

    Any third-party plugins are de-activated to see if this resolves the issue.

    If using a WordPress Cache plugin, disable it or clear your cache.

    License key not activated - (in website blank situations or button not available)

    If your WordPress Dashboard shows a warning "PHP Update required”
Please update your PHP version in your webhost control panel.

    Possibly your website is running PHP 8.0 this has been known in some cases to cause issue.

    Additionally take a look at https://laytheme.com/troubleshooting.html

    Talk soon Antonini & best wishes :)

    Sincerely
    Richard

  • S

    Project Thumbnails Mouseover does not work anymore when description added

    2
    0 Votes
    2 Posts
    18 Views
    RichardR
    Dear @Sylvia-Perez

    Could you please post a link to your website with the Bug in question, and i can better inspect that 🌝

    Best wishes & talk soon
    Richard

  • P

    category pages - gridder missing

    7
    1 Votes
    7 Posts
    35 Views
    RichardR
    Dear @Pionira @reifmyersartist

    Unfortunately YOAST clashes quite badly with Laytheme's Gridder for this reason we ask not to use it.

    As of yet the situation is not easily remedied.
    I am sure it is possible, but every time YOAST or Laytheme release a new update you would need to also update your Custom Fix to suit.

    Best wishes
    Richard

  • I

    Problem with custom CSS (mix-blend-mode: exclude) since update

    2
    0 Votes
    2 Posts
    66 Views
    RichardR
    Dear @Israfil

    I think its worthwhile looking into why Mozilla behaves differently with mix-blend-mode as both Safari and Chrome are functioning properly.

    Apologies that in cannot be of further assistance at this time Sincerely Richard
  • J

    not able to move burger icon to left side

    3
    0 Votes
    3 Posts
    42 Views
    RichardR
    Dear @kalamakumaran

    Thank you for the post, i am assuming that @jpp issue is solved because they have removed their comment..

    Best wishes & thank you for supporting Laytheme 🌝 Richard
  • L

    Gridder not showing in Category

    7
    0 Votes
    7 Posts
    104 Views
    RichardR
    Dear @dw_182

    Thank you for the Update, great to hear you can continue working.

    @j36g2 Have you found your issue resolved since posting?

    Talk soon & have a wonderful day Sincerely Richard
  • L

    Full screen slider - topframe does not work

    1
    0 Votes
    1 Posts
    42 Views
    No one has replied
  • D

    This topic is deleted!

    1
    0 Votes
    1 Posts
    2 Views
    No one has replied
  • D

    one-page menu

    8
    0 Votes
    8 Posts
    183 Views
    RichardR

    You too Daniel, best wishes :)

    @danny
  • P

    Links not displaying correctly after 3.7.7 update

    6
    0 Votes
    6 Posts
    60 Views
    RichardR
    Dear Thao @PTD

    Thanks for the update & best wishes 🌝

    Sincerely Richard
  • T

    Home page is not loading since last lay theme and wordpress update

    6
    1 Votes
    6 Posts
    36 Views
    arminunruhA

    sorry everybody. fixed this with a recent update

  • felix_rabeF

    Lightbox Plugin behaves bugy

    4
    0 Votes
    4 Posts
    31 Views
    RichardR
    Dear @felix_rabe

    Thank you for the update & have a wonderful day 🌞

    Sincerely Richard
  • R

    Textformats do not apply

    3
    0 Votes
    3 Posts
    29 Views
    RichardR
    Dear @roschki

    Very difficult to say unfortunately without a closer look.

    Please make sure of the following:

    Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

    Any custom CSS or JS that may interfere is temporarily removed.

    Any third-party plugins are de-activated to see if this resolves the issue.

    If these do not apply:
    Could you please send your website address, /wp-admin/ username and password and a link to this topic to me via 'Chats'

    And I will take a closer look :)
    Note: do not disclose private information on this thread.

    Talk soon & best wishes Richard
  • A

    Gridder Issues after trying to Add Image

    3
    0 Votes
    3 Posts
    18 Views
    RichardR
    Dear @aabyni

    Have Logged in and Updated your Theme. This seems to have been the issue - the Carousel and the Theme not being in-sync with each other.

    Now Content is open for editing:
    Screen Shot 2021-04-23 at 10.26.38 AM.png

    Best Wishes @aabyni

    Sincerely
    Richard

  • W

    Links not working on website

    7
    0 Votes
    7 Posts
    72 Views
    W

    @felix_rabe Ohh interesting, I'm at a loss how to go about fixing that? Would it be through Lay Theme or my domain hosting (GoDaddy)? Sorry for the back-and-forth and really appreciate your help!

  • S

    Fullscreen slider on homepage doesn't work since laytheme update

    3
    0 Votes
    3 Posts
    42 Views
    RichardR
    Dear Simone @ST

    Apologies for this bug occurring with the last update.

    Its related to this class - "lay-empty" to prevent empty Grid space - but obviously has caused issue for some users!

    Please add the following code to:

    Lay Options > Custom CSS & HTML > Custom CSS:

    .lay-empty { display: inherit !important; }

    Let me know how you go & hope to get this bug sorted soon so that any custom code is not needed in the future.

    If problem persists:

    Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

    Talk soon & best wishes
    Sincerely

    Richard

  • R

    HTTP ERROR 500 - Site + Wordpress Admin down after theme update

    6
    0 Votes
    6 Posts
    46 Views
    RichardR
    Dear @rubensousaborges

    Great to hear ! :)

    Have a wonderful day 🌞
    Richard

  • B

    Applied Textformats don't show after update

    2
    0 Votes
    2 Posts
    23 Views
    RichardR
    Dear @bb_daniel

    If possible could you please post a link to your website?
    Also some debugging steps before proceeding:

    Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

    Any custom CSS or JS that may interfere is temporarily removed.

    Any third-party plugins are de-activated to see if this resolves the issue.

    If using a WordPress Cache plugin, disable it or clear your cache.

    License key not activated - (in website blank situations or button not available)

    If your WordPress Dashboard shows a warning "PHP Update required”
    Please update your PHP version in your webhost control panel.

    Talk soon & best wishes Daniel :)

    Richard

  • D

    duplicate pages in menu

    2
    0 Votes
    2 Posts
    24 Views
    RichardR
    Dear @dingdong

    I am unable to recreate this bug when duplicating projects:

    Screen Shot 2021-04-19 at 11.50.25 AM.png

    Screen Shot 2021-04-19 at 11.50.12 AM.png

    To be sure that nothing is interfering:

    Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

    Any custom CSS or JS that may interfere is temporarily removed.

    Any third-party plugins are de-activated to see if this resolves the issue.

    Also please post a link to your website if possible :)

    Talk soon & best wishes
    Richard

Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
  1. Post a link to where the problem is
  2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
Online Users
Forgot your key, lost your files, need a previous Lay Theme or Addon version? Go to www.laykeymanager.com