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2.6k Topics 12.0k Posts
  • P

    Links not displaying correctly after 3.7.7 update

    6
    0 Votes
    6 Posts
    60 Views
    RichardR
    Dear Thao @PTD

    Thanks for the update & best wishes 🌝

    Sincerely Richard
  • T

    Home page is not loading since last lay theme and wordpress update

    6
    1 Votes
    6 Posts
    36 Views
    arminunruhA

    sorry everybody. fixed this with a recent update

  • felix_rabeF

    Lightbox Plugin behaves bugy

    4
    0 Votes
    4 Posts
    31 Views
    RichardR
    Dear @felix_rabe

    Thank you for the update & have a wonderful day 🌞

    Sincerely Richard
  • R

    Textformats do not apply

    3
    0 Votes
    3 Posts
    29 Views
    RichardR
    Dear @roschki

    Very difficult to say unfortunately without a closer look.

    Please make sure of the following:

    Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

    Any custom CSS or JS that may interfere is temporarily removed.

    Any third-party plugins are de-activated to see if this resolves the issue.

    If these do not apply:
    Could you please send your website address, /wp-admin/ username and password and a link to this topic to me via 'Chats'

    And I will take a closer look :)
    Note: do not disclose private information on this thread.

    Talk soon & best wishes Richard
  • A

    Gridder Issues after trying to Add Image

    3
    0 Votes
    3 Posts
    18 Views
    RichardR
    Dear @aabyni

    Have Logged in and Updated your Theme. This seems to have been the issue - the Carousel and the Theme not being in-sync with each other.

    Now Content is open for editing:
    Screen Shot 2021-04-23 at 10.26.38 AM.png

    Best Wishes @aabyni

    Sincerely
    Richard

  • W

    Links not working on website

    7
    0 Votes
    7 Posts
    73 Views
    W

    @felix_rabe Ohh interesting, I'm at a loss how to go about fixing that? Would it be through Lay Theme or my domain hosting (GoDaddy)? Sorry for the back-and-forth and really appreciate your help!

  • S

    Fullscreen slider on homepage doesn't work since laytheme update

    3
    0 Votes
    3 Posts
    42 Views
    RichardR
    Dear Simone @ST

    Apologies for this bug occurring with the last update.

    Its related to this class - "lay-empty" to prevent empty Grid space - but obviously has caused issue for some users!

    Please add the following code to:

    Lay Options > Custom CSS & HTML > Custom CSS:

    .lay-empty { display: inherit !important; }

    Let me know how you go & hope to get this bug sorted soon so that any custom code is not needed in the future.

    If problem persists:

    Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

    Talk soon & best wishes
    Sincerely

    Richard

  • R

    HTTP ERROR 500 - Site + Wordpress Admin down after theme update

    6
    0 Votes
    6 Posts
    46 Views
    RichardR
    Dear @rubensousaborges

    Great to hear ! :)

    Have a wonderful day 🌞
    Richard

  • B

    Applied Textformats don't show after update

    2
    0 Votes
    2 Posts
    23 Views
    RichardR
    Dear @bb_daniel

    If possible could you please post a link to your website?
    Also some debugging steps before proceeding:

    Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

    Any custom CSS or JS that may interfere is temporarily removed.

    Any third-party plugins are de-activated to see if this resolves the issue.

    If using a WordPress Cache plugin, disable it or clear your cache.

    License key not activated - (in website blank situations or button not available)

    If your WordPress Dashboard shows a warning "PHP Update required”
    Please update your PHP version in your webhost control panel.

    Talk soon & best wishes Daniel :)

    Richard

  • D

    duplicate pages in menu

    2
    0 Votes
    2 Posts
    24 Views
    RichardR
    Dear @dingdong

    I am unable to recreate this bug when duplicating projects:

    Screen Shot 2021-04-19 at 11.50.25 AM.png

    Screen Shot 2021-04-19 at 11.50.12 AM.png

    To be sure that nothing is interfering:

    Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

    Any custom CSS or JS that may interfere is temporarily removed.

    Any third-party plugins are de-activated to see if this resolves the issue.

    Also please post a link to your website if possible :)

    Talk soon & best wishes
    Richard

  • F

    HTTP Error 500 after Project Update

    20
    0 Votes
    20 Posts
    189 Views
    RichardR
    Dear @rubensousaborges

    Have emailed and messaged you on previous post :)

    Best wishes
    Ricahrd

  • J

    Website Fullscreen Video Background no longer showing after update?

    2
    0 Votes
    2 Posts
    22 Views
    RichardR
    Dear @jayrusselldotco

    Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

    Is likely a Bug & will try to get it sorted as soon as possible.

    Apologies for any inconvenience this may have caused Jay and thank you for using Lay Theme

    Sincerely
    Richard

  • O

    no more project title

    2
    0 Votes
    2 Posts
    12 Views
    RichardR
    Dear @ooblik

    Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

    Sorry about this @ooblik & best wishes

    Sincerely
    Richard

  • C

    Carousels not showing up after update

    5
    0 Votes
    5 Posts
    34 Views
    RichardR

    Dear @NAS

    Very strange, please could you email:
    lostfiles@laytheme.com. will your license key and reference to this post and you will be sent the newest Carousel version as soon as possible.

    Talk soon & best wishes Nas :)

    Sincerely
    Richard

  • edgrbnzE

    Site occasionaly crashes on mobile device/browser (iPhone 12)

    7
    0 Votes
    7 Posts
    30 Views
    RichardR
    Dear @edgrbnz @felix_rabe

    Will still forward this for future as is obviously important :)

    best wishes
    Richard

  • joshsenderJ

    Customizer Blank (since 3.7.4 update)

    9
    0 Votes
    9 Posts
    63 Views
    RichardR
    Dear @ooblik

    Sorry to hear this!
    Could you first please make sure of the following:

    Customizer controls do not show up
    This seems to be a bug with the latest versions of WordPress. Please go to "Settings" → "General". Set the "Site Language" to a different language, save, then set it back to your original language.

    Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

    Any custom CSS or JS that may interfere is temporarily removed.

    Any third-party plugins are de-activated to see if this resolves the issue.

    If using a WordPress Cache plugin, disable it or clear your cache.

    License key not activated - (in website blank situations or button not available)

    If your WordPress Dashboard shows a warning "PHP Update required”
    Please update your PHP version in your webhost control panel.

    Additionally take a look at https://laytheme.com/troubleshooting.html
    for known problems.

    If these do not help:

    Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

    Obviously likely a Bug & will try to get it sorted as soon as possible.

    Apologies for any inconvenience this may have caused and thank you for using Lay Theme

    Sincerely
    Richard

  • R

    This topic is deleted!

    1
    0 Votes
    1 Posts
    4 Views
    No one has replied
  • O

    no more text ... ? since last update

    3
    0 Votes
    3 Posts
    23 Views
    O

    thank's Felix! i don't know why this extra css....

  • L

    Page loads wrong Vimeo Video

    4
    0 Votes
    4 Posts
    13 Views
    arminunruhA

    nice work!

  • S

    Latest lightbox doen't work with latest laytheme

    2
    0 Votes
    2 Posts
    23 Views
    RichardR
    Dear @Sunnyi

    Please make sure of the following debuggings:

    Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

    Any custom CSS or JS that may interfere is temporarily removed.

    Any third-party plugins are de-activated to see if this resolves the issue.

    If using a WordPress Cache plugin, disable it or clear your cache.

    License key not activated - (in website blank situations or button not available)

    If your WordPress Dashboard shows a warning "PHP Update required”
    Please update your PHP version in your webhost control panel.

    Additionally take a look at https://laytheme.com/troubleshooting.html
    for known problems.

    If these do not help:

    Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

    Is likely a Bug & will try to get it sorted as soon as possible.

    Apologies for any inconvenience this may have caused and thank you for using Lay Theme

    Sincerely
    Richard

Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
  1. Post a link to where the problem is
  2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
Online Users
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