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Bug Reports

Something is not working? Please provide a screenshot, your browser name and browser version and your operating system.
2.6k Topics 12.0k Posts
  • A

    Background video

    4
    0 Votes
    4 Posts
    23 Views
    RichardR

    Dear @alliima

    Awesome! thanks for following up :)

    Have a great day & best wishes
    Richard

  • R

    Text formats not working

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    0 Votes
    13 Posts
    180 Views
    RichardR

    Dear @leoncov

    Great to hear, thanks for following up :)

    Have a wonderful day Léon, & best wishes

    Richard

  • RichardR

    This topic is deleted!

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    No one has replied
  • A

    Images not shown since updated Laytheme

    4
    0 Votes
    4 Posts
    30 Views
    RichardR

    Dear @Anha

    Could you take a screenshot of your backend- The Gridder?

    What happens if you upload a new image into the Media Library and place it in the grid?

    Is Lay Theme, Wordpress & Lay Theme's Addons all up to date?

    Do you have any custom code that may interfere?

    Do you have any Third-party Plugins that when temporarily de-activated, resolve the issue

    https://laytheme.com/troubleshooting.html

    Best wishes :)
    Richard

  • N

    Strange favicon since worpress update

    8
    0 Votes
    8 Posts
    88 Views
    RichardR

    Dear @zubairkhan

    Thats really kind, thank you for providing the solution/conclusion to the thread for others! :)

    Best wishes and have a wonderful day

    Sincerely
    Rich

  • G

    Mobile menu not accepting new webfont

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    2 Posts
    18 Views
    RichardR

    Dear Georgia @georgiaharizani

    When viewing your webpage on mobile, I inspect that your Menu is in Roboto Mono:

    Screen Shot 2020-11-27 at 3.45.09 PM.png

    What browser are you using, if you do not see the changes clearing your Cache may be a first step.

    If this is indeed a Bug would be great to know so it can be sorted quickly.

    Best wishes & have a wonderful day :)
    Richard

  • T

    This topic is deleted!

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    1 Posts
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    No one has replied
  • M

    HTML5 autoplay loop video behaviour in carousel with "slide" transition

    3
    0 Votes
    3 Posts
    135 Views
    arminunruhA

    Hey so if you update both Lay Theme and the Carousel Addon the Bug is fixed

  • S

    Accordion problem

    1
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    1 Posts
    66 Views
    No one has replied
  • M

    Image Display

    2
    0 Votes
    2 Posts
    16 Views
    RichardR

    Dear @Merlin

    Some first steps of debugging if possible :)

    Do you have any third-party plugins installed that when de-activated solve the issue?

    Do you have any Custom JS that when temporarily removed solves the issue?

    Are Wordpress, Laytheme & Lay theme's plugins all up to date & in sync?

    Best wishes
    Richard

  • N

    Webfont issue: 2 fonts working fine; 3rd one doesn't

    5
    0 Votes
    5 Posts
    144 Views
    RichardR

    Dear @nypaloto

    Awesome! thanks for updating - great to know :)

    Best
    Richard

  • M

    This topic is deleted!

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    1 Posts
    1 Views
    No one has replied
  • J

    This topic is deleted!

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    1 Posts
    4 Views
    No one has replied
  • A

    inability to upload .ttf fonts to media library

    4
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    4 Posts
    67 Views
    RichardR

    Dear Alex @rocked23

    Thankyou for posting! :)

    Best
    Richard

  • M

    anchor point destroys the top frame

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    8 Posts
    55 Views
    arminunruhA

    Hey sorry about this,
    I'm releasing a new update now and then it should be fixed!

  • J

    Project description above image not showing

    5
    0 Votes
    5 Posts
    35 Views
    arminunruhA

    Hey,
    I'm fixing this now and will release the fix with the next update!

  • V

    Issue scrolling up with anchor point

    12
    0 Votes
    12 Posts
    77 Views
    arminunruhA

    Ok I think I found out why this happens.
    Will be fixed with the next update!

  • L

    This topic is deleted!

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    1 Posts
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    No one has replied
  • L

    No intro option in customize menu :(

    11
    0 Votes
    11 Posts
    219 Views
    RichardR

    Dear @Mickael-DARD2

    Just to be sure have you got these options ticked?

    Screen Shot 2020-11-18 at 2.07.58 PM.png

    Best
    Richard

  • B

    styling issue

    2
    0 Votes
    2 Posts
    14 Views
    RichardR

    Dear @bora323

    I am having trouble getting into your site to view the carousel bullets - maybe you could send me the password via ' private chat' ( do not disclose personal details on the thread :)

    Best wishes
    Richard

Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
  1. Post a link to where the problem is
  2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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