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Bug Reports

Something is not working? Please provide a screenshot, your browser name and browser version and your operating system.
2.6k Topics 12.0k Posts
  • Thumbnails Project Titles

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    RichardR

    Dear @Mlle-KIO

    I see your Titles on my end, am i not looking in the correct place? :)

    Screen Shot 2020-08-17 at 5.15.22 PM.png

    Best wishes
    Richard

  • 0 Votes
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    RichardR

    Dear @timg

    Great to hear
    Thank you for your patience and for using Lay Theme!

    Best
    Richard

  • 1 Votes
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    L

    We updated the addon and now it works again! Thank you so much :)

  • 0 Votes
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    arminunruhA

    please read this

    http://laytheme.com/documentation.html#custom-phone-layouts

    and read it carefully, this is by design and you can turn it off

  • Page fault when using image hover add on

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    arminunruhA

    hey man

    in the text above it says

    "The website does not show correctly on the frontend? Please clear your cache of your cache plugin, disable all plugins and remove all custom CSS and JS and see if the problem persists. If your host does caching also clear your WordPress website's cache."

    Some plugin you had activated caused some errors…
    I disabled all of your plugins and now it works. Please read the text and follow the instructions cause often times that solves many issues, and then u don't need to wait for us to try and fix things

  • 0 Votes
    8 Posts
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    M

    @arminunruh yeah works perfectly again! Thanks a lot!
    Thats why I love LayTheme so much... Your work is awesome!

  • Menubar shows up on Mouseover but shouldn’t

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    RichardR

    Dear @FW

    Thanks for the follow up! :)

    Have a wonderful day!

    Best
    Richard

  • I can't see my content

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    RichardR

    Dear @fredyatb

    A first option is to De-activate The Plugin and then Re-activate it.
    Also Are there other Plugins that may be interfering & is everything up to date?

    Maybe this isn't the answer that you were looking for but sometimes it can be a first step to fix the problem.

    Sincerely
    Richard

  • 0 Votes
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    RichardR

    Dear @Markus

    Great that you found the source of the problem :)

    This is good information for others in the Future

    Thank you for using Lay Theme and adding to the community

    Best wishes
    Sincerlely

    Richard

  • Custom Cursor Bug After Update

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    RichardR

    Dear @Phil-Gibson

    Cool website!
    Great use of Prev - Next / LINK Cursor really like it :)

    Im not seeing the flickering when i inspect your website but possibly i am missing something?

    Is there a specific part that i should be paying attention to?

    Do you mean when the Cursor changes to become the "Select Text }{
    I -bar symbol? if you get what i mean?

    Best wishes
    Richard

  • Lightbox Images still skipping

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    B

    Thanks Armin! Works great.

  • Lightbox skipping images

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    K

    No skipping anymore with Lightbox v1.5.2

    Thanks!

  • 0 Votes
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    arminunruhA

    hey please use 'jQuery' instead of '$' (without the '')

  • 0 Votes
    5 Posts
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    willcanningW

    You should be able to see what I'm talking about now at http://treylyons.com/category/video-2

  • This topic is deleted!

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    No one has replied
  • 0 Votes
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    RichardR

    Dear @klju923

    Thank you for your Patience
    Internet explorer has always been a difficult one but we try to find support for it as best we can.

    One option that we could recommend to see if anything is solved is by applying:

    "never show resized versions of images" in "Lay Options"

    In addition to this, if that isn't successful do you have any third-party plugins installed that may be causing issues?

    Does de-activating them improve anything?

    I hope this provides a start to a solution
    As always Thank you for using Lay Theme and for sticking with us
    & apologies for inconvenience with IE 11

    Sincerely
    Richard

  • Space above cover image appears when resizing

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    RichardR

    Dear @wakec @edgrbnz

    Another Success story :)

    Best Wishes and have a wonderful day

    Sincerely
    Richard

  • All pictures are gone

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    RichardR

    Dear @doorofperception

    I assume that the problem is gone as i can view the website?
    Let me know if i am wrong :)

    Thank you for using Lay Theme

    Sincerely
    Richard

  • Second Drop-down menu wanted

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    RichardR

    Dear @funkyou

    I can see your problem :)

    I hope you are using the CSS I think you are,
    Maybe you could reply/post the specific CSS just to be sure :)

    The CSS normally given for a sub-menu targets:

    nav.primary

    Which is your Top-left corner menu ( the primary one )

    However your Top-right corner menu is targeted/called with:

    nav.second_menu

    Screen Shot 2020-07-28 at 5.29.00 PM.png

    If you are able, try to use the same CSS for the secondary menu but change the targeted "Primary" to the second menu?

    Does this make sense :)
    Let me know i hope it provides you with the solution you are looking for!

    As always thank you for Using Lay Theme

    Best wishes
    Richard

  • 0 Votes
    2 Posts
    67 Views
    RichardR

    Dear @fr

    It is difficult when working with Third-party plugins to know what exactly the problem is, In the past we have had difficulties with Contact form 7 but made a few compatibility updates since then, However there are always bugs that persist.

    Is it please possible to update all plugins and Lay theme?
    Maybe you have already tried this

    Thank you for your patience and apologies that we do not have such a direct answer/solution.
    We cannot guarantee that Lay Theme will work perfectly with other Third-party plugins.

    Sincerely
    Richard

Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
  1. Post a link to where the problem is
  2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
Online Users
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