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Something is not working? Please provide a screenshot, your browser name and browser version and your operating system.
2.6k Topics 12.0k Posts
  • edgrbnzE

    Title separator feature causes weird symbols

    6
    0 Votes
    6 Posts
    123 Views
    mariusjopenM

    Dear @manu_producer
    we recommend not to edit the PHP files because they will be overwritten with the next update.

    Best!

    Marius

  • T

    Empty front page

    9
    0 Votes
    9 Posts
    140 Views
    mariusjopenM

    Dear @ton
    what kind of plugins do you use?

    http://laytheme.com/troubleshooting.html#nothing-shows-up

    Best!

    Marius

  • E

    Breaking point for Tablet

    6
    0 Votes
    6 Posts
    303 Views
    mariusjopenM
    @media only screen and (max-width: 700px) { ._h5 { font-size: 30px; } }

    Try to add something like this into the CUSTOM CSS section.

    Best!

    Marius

  • A

    Can't see anything in "Customize" inside the "Appearance" menu

    2
    0 Votes
    2 Posts
    39 Views
    mariusjopenM

    Dear,

    is LayTheme and Wordpress updated?
    Which plugins do you use?

    Best!

    Marius

  • S

    Old version of homepage shows up with other browser / laptop

    4
    0 Votes
    4 Posts
    48 Views
    mariusjopenM

    Dear @edgrbnz
    great!

    Best!

    Marius

  • D

    Display issue with Internet Explorer 11

    2
    0 Votes
    2 Posts
    39 Views
    mariusjopenM

    Dear @Dimitrios

    Windows Explorer 11 is not fully supported.
    Only a small % of people use it anyway:
    https://www.stetic.com/de/market-share/browser/

    Can your client not use IE11?

    Best!

    Marius

  • A

    newpageshown event not firing on back button

    2
    0 Votes
    2 Posts
    57 Views
    arminunruhA

    Hey I can't reproduce this.
    Please update lay theme to the latest version and try again.

  • A

    Why isn't this # working?

    2
    0 Votes
    2 Posts
    42 Views
    arminunruhA

    hm it does work for me on chrome

    when i enter https://www.lookstudios.com/#info,
    I see this
    0_1574086496016_Screenshot 2019-11-18 at 15.14.36.png

  • ArneRobotA

    Some links transition smoothly, some don't

    7
    0 Votes
    7 Posts
    161 Views
    arminunruhA

    Hey Arne

    If a page contains a shortcode, whether in the page or in the footer, there will always be a hard reload instead of a smooth transition.

    Otherwise, many shortcodes do not work at all.

  • GonzaloG

    Wordpress 5.3 update, password protection not working

    4
    1 Votes
    4 Posts
    102 Views
    arminunruhA

    it is fixed now

  • edgrbnzE

    Minor Bug: Back to Top

    2
    0 Votes
    2 Posts
    50 Views
    mariusjopenM

    Dear @edgrbnz
    good idea. I will write it down!

    Best!

    Marius

  • J

    problems with fonts

    2
    0 Votes
    2 Posts
    60 Views
    mariusjopenM

    Dear @JuliaSz
    can you make a screenshot from your editor to show us the difference?
    Best!

    Marius

  • edgrbnzE

    Burger position issue

    5
    0 Votes
    5 Posts
    153 Views
    edgrbnzE

    Damn! Thanks @arminunruh !

    It would make a lot of sense to also have these settings in the customizer, though.

  • 0

    White line under pictures... Can't get rid of them.

    7
    0 Votes
    7 Posts
    135 Views
    arminunruhA

    mh mh yea, i wrote it down and will work on this

  • E

    Alignment tutorial

    3
    0 Votes
    3 Posts
    44 Views
    arminunruhA

    hey afaik i haven't deleted any youtube videos :O

  • L

    thumb project title text format doesn't work?

    4
    0 Votes
    4 Posts
    162 Views
    mariusjopenM

    Dear @lortnok
    it would be good to have a look. Can you send me a PM with a link and password to your website?

    Best!

    Marius

  • S

    Text Format /Type settings don't work on phone

    2
    0 Votes
    2 Posts
    53 Views
    mariusjopenM

    Dear @Sunnyi
    on which phone and browser?

    On my test devices it works fine.

    Best!

    Marius

  • M

    Text Format /Type settings don't work on phone

    3
    0 Votes
    3 Posts
    192 Views
    S

    I have the same problem. Do you have any conclusion?
    www.burkhardt-architekten.de is the website

    thank you

  • franziF

    Project thumbnail video doesn't work on mobile

    6
    0 Votes
    6 Posts
    151 Views
    arminunruhA

    hey @franzi
    so i looked at it again and yes it doesn't work on an iphone 6s. it just worked on my iphone xs.

    However, when i visit this website on an iphone6s the videos of the video thumbnails do play: http://laythemetest.arminunruh.com/

    i believe maybe it has to do with the video file itself.
    Can you please use this tool and export your video with it, using a preset that exports to h.264 mp4 like an "iphone preset"?

    Then you could replace that video and then it might work.
    You can also try my video: http://laythemetest.arminunruh.com/wp-content/uploads/2018/10/IMG_6704_2-1.m4v

  • L

    Paralax effect not working properly

    3
    0 Votes
    3 Posts
    68 Views
    mariusjopenM

    Dear @lauramas
    sorry for asking: Can you give me a specific part of the website where it should work but it does not?

    Best!

    Marius

Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
  1. Post a link to where the problem is
  2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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