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Bug Reports

Something is not working? Please provide a screenshot, your browser name and browser version and your operating system.
2.6k Topics 12.0k Posts
  • I

    Mobile Spacing

    8
    0 Votes
    8 Posts
    445 Views
    mariusjopenM

    You are welcome!

  • M

    Scroll is not smooth

    6
    0 Votes
    6 Posts
    344 Views
    mariusjopenM

    Perfect! Happy to hear!
    It is always about isolaing the problems.

    Best!

    Marius

  • M

    This topic is deleted!

    1
    0 Votes
    1 Posts
    7 Views
    No one has replied
  • J

    Misc option disappears

    4
    0 Votes
    4 Posts
    203 Views
    mariusjopenM

    Dear @julien
    just click on Lay Options.

    Hope that helps!

    Marius

  • K

    Blank window after update to 2.6.7

    5
    0 Votes
    5 Posts
    261 Views
    mariusjopenM

    Perfect!

  • L

    classes are not reacting anymore

    6
    0 Votes
    6 Posts
    341 Views
    mariusjopenM

    Dear @Lisa
    great!
    Happy to hear!

    Marius

  • Y

    Can't publish sites

    3
    0 Votes
    3 Posts
    152 Views
    mariusjopenM

    Dear @yannickzs
    Best is if you write me a PM and include your username, password and a link to this conversation.

    Marius

  • M

    Footer not working in Firefox version 48.0.2?

    2
    0 Votes
    2 Posts
    133 Views
    mariusjopenM

    Dear @mrrpringle
    when I open your page in Firefox – I get this:
    0_1543396275380_Bildschirmfoto 2018-11-28 um 10.10.45.png

    Do you have any CUSTOM code installed or trouble with your provider?

    Best!

    Marius

  • L

    Video Autoplay in Thumbnail Grid Frontpage does not work

    3
    0 Votes
    3 Posts
    344 Views
    arminunruhA

    Your videos autoplay for me.

    Are you sure you have this setting right?

    "Video Thumbnail Behaviour" at the bottom here:

    0_1543315872463_Screenshot 2018-11-27 at 11.50.41.png

  • S

    This topic is deleted!

    1
    0 Votes
    1 Posts
    2 Views
    No one has replied
  • M

    Weird space underneath mobile Menu Bar

    7
    0 Votes
    7 Posts
    576 Views
    mariusjopenM

    Dear @Marvic
    can you post a link to your website?
    Then we can have a look.

    Thank you :-)
    Marius

  • H

    Mouse Cursor Controls won't work with Firefox and Chrome.

    6
    0 Votes
    6 Posts
    329 Views
    mariusjopenM

    Dear @hmkcom
    great! Very happy to hear!

    Marius

  • M

    Scroll bug for Full Screen Slider

    5
    0 Votes
    5 Posts
    268 Views
    mariusjopenM

    Hi @Masepape1
    we are happy you found the solution and are also happy that you shared it with us.

    Best!

    Marius

  • K

    Gridder Gone

    3
    0 Votes
    3 Posts
    204 Views
    mariusjopenM

    Dear @Kola
    great! Thank you for sharing!

    Marius

  • M

    Words disappear in website after hyperlinked

    4
    0 Votes
    4 Posts
    232 Views
    mariusjopenM

    Dear @Masepape1
    maybe you can upload the website to a subdomain?

    Can you try to deactivate all your plugins and CUSTOM CSS code?

    Best!

    Marius

  • E

    Shortcodes disappear after page resize

    12
    0 Votes
    12 Posts
    548 Views
    arminunruhA

    Whoops! Sorry forgot about this. Will try and fix this soon. :DDD :///

  • J

    Checkbox doesn't display in WPForms

    2
    0 Votes
    2 Posts
    159 Views
    mariusjopenM

    Dear @Julie
    great website. Great project!

    Can you send us the exact link where the checkbox is missing?

    Best!

    Marius

  • F

    no content at Internet Explorer 11

    22
    0 Votes
    22 Posts
    1k Views
    mariusjopenM

    Dear @fug
    great! Happy to hear!

    Marius

  • M

    Gridder display issue and text format problem

    8
    0 Votes
    8 Posts
    461 Views
    arminunruhA

    It seems that the .woff files that are responsible for showing the icons do exist but they cannot be loaded on your server, for example: http://www.sissyraptopoulou.com/wp-content/themes/lay/assets/bootstrap/fonts/glyphicons-halflings-regular.woff

    I see your textformats is using ttf files. But if I upload a .woff file, the server does not load the .woff file.

    Please speak to your webhost, maybe there is an issue with your server configuration or htaccess configuration.

  • M

    Website footer/menu disappears on Firefox?

    2
    0 Votes
    2 Posts
    146 Views
    mariusjopenM

    Dear @mrrpringle

    can you send us a link to your website?
    That makes it easier for use to help.

    Best!

    marius

Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
  1. Post a link to where the problem is
  2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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