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Bug Reports

Something is not working? Please provide a screenshot, your browser name and browser version and your operating system.
3.0k Topics 13.9k Posts
  • Empty front page

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    mariusjopenM
    Dear @ton what kind of plugins do you use? http://laytheme.com/troubleshooting.html#nothing-shows-up Best! Marius
  • Breaking point for Tablet

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    mariusjopenM
    @media only screen and (max-width: 700px) { ._h5 { font-size: 30px; } } Try to add something like this into the CUSTOM CSS section. Best! Marius
  • Can't see anything in "Customize" inside the "Appearance" menu

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    mariusjopenM
    Dear, is LayTheme and Wordpress updated? Which plugins do you use? Best! Marius
  • Old version of homepage shows up with other browser / laptop

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    mariusjopenM
    Dear @edgrbnz great! Best! Marius
  • Display issue with Internet Explorer 11

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    mariusjopenM
    Dear @Dimitrios Windows Explorer 11 is not fully supported. Only a small % of people use it anyway: https://www.stetic.com/de/market-share/browser/ Can your client not use IE11? Best! Marius
  • newpageshown event not firing on back button

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    arminunruhA
    Hey I can't reproduce this. Please update lay theme to the latest version and try again.
  • Why isn't this # working?

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    arminunruhA
    hm it does work for me on chrome when i enter https://www.lookstudios.com/#info, I see this [image: 1574086497038-screenshot-2019-11-18-at-15.14.36-resized.png]
  • Some links transition smoothly, some don't

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    arminunruhA
    Hey Arne If a page contains a shortcode, whether in the page or in the footer, there will always be a hard reload instead of a smooth transition. Otherwise, many shortcodes do not work at all.
  • Wordpress 5.3 update, password protection not working

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    arminunruhA
    it is fixed now
  • Minor Bug: Back to Top

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    mariusjopenM
    Dear @edgrbnz good idea. I will write it down! Best! Marius
  • problems with fonts

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    mariusjopenM
    Dear @JuliaSz can you make a screenshot from your editor to show us the difference? Best! Marius
  • Burger position issue

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    edgrbnzE
    Damn! Thanks @arminunruh ! It would make a lot of sense to also have these settings in the customizer, though.
  • White line under pictures... Can't get rid of them.

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    arminunruhA
    mh mh yea, i wrote it down and will work on this
  • Alignment tutorial

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    arminunruhA
    hey afaik i haven't deleted any youtube videos :O
  • thumb project title text format doesn't work?

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    mariusjopenM
    Dear @lortnok it would be good to have a look. Can you send me a PM with a link and password to your website? Best! Marius
  • Text Format /Type settings don't work on phone

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    mariusjopenM
    Dear @Sunnyi on which phone and browser? On my test devices it works fine. Best! Marius
  • Text Format /Type settings don't work on phone

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    S
    I have the same problem. Do you have any conclusion? www.burkhardt-architekten.de is the website thank you
  • Project thumbnail video doesn't work on mobile

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    arminunruhA
    hey @franzi so i looked at it again and yes it doesn't work on an iphone 6s. it just worked on my iphone xs. However, when i visit this website on an iphone6s the videos of the video thumbnails do play: http://laythemetest.arminunruh.com/ i believe maybe it has to do with the video file itself. Can you please use this tool and export your video with it, using a preset that exports to h.264 mp4 like an "iphone preset"? Then you could replace that video and then it might work. You can also try my video: http://laythemetest.arminunruh.com/wp-content/uploads/2018/10/IMG_6704_2-1.m4v
  • Paralax effect not working properly

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    mariusjopenM
    Dear @lauramas sorry for asking: Can you give me a specific part of the website where it should work but it does not? Best! Marius
  • Sub menus? Dropdown menu?

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    mariusjopenM
    Dear @Eiszeit how do you want it to look like? Best! Marius

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