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Bug Reports

Something is not working? Please provide a screenshot, your browser name and browser version and your operating system.
2.7k Topics 12.7k Posts
  • M

    Scroll bug for Full Screen Slider

    5
    0 Votes
    5 Posts
    297 Views
    mariusjopenM

    Hi @Masepape1
    we are happy you found the solution and are also happy that you shared it with us.

    Best!

    Marius

  • K

    Gridder Gone

    3
    0 Votes
    3 Posts
    218 Views
    mariusjopenM

    Dear @Kola
    great! Thank you for sharing!

    Marius

  • M

    Words disappear in website after hyperlinked

    4
    0 Votes
    4 Posts
    256 Views
    mariusjopenM

    Dear @Masepape1
    maybe you can upload the website to a subdomain?

    Can you try to deactivate all your plugins and CUSTOM CSS code?

    Best!

    Marius

  • E

    Shortcodes disappear after page resize

    12
    0 Votes
    12 Posts
    594 Views
    arminunruhA

    Whoops! Sorry forgot about this. Will try and fix this soon. :DDD :///

  • J

    Checkbox doesn't display in WPForms

    2
    0 Votes
    2 Posts
    243 Views
    mariusjopenM

    Dear @Julie
    great website. Great project!

    Can you send us the exact link where the checkbox is missing?

    Best!

    Marius

  • F

    no content at Internet Explorer 11

    22
    0 Votes
    22 Posts
    1k Views
    mariusjopenM

    Dear @fug
    great! Happy to hear!

    Marius

  • M

    Gridder display issue and text format problem

    8
    0 Votes
    8 Posts
    498 Views
    arminunruhA

    It seems that the .woff files that are responsible for showing the icons do exist but they cannot be loaded on your server, for example: http://www.sissyraptopoulou.com/wp-content/themes/lay/assets/bootstrap/fonts/glyphicons-halflings-regular.woff

    I see your textformats is using ttf files. But if I upload a .woff file, the server does not load the .woff file.

    Please speak to your webhost, maybe there is an issue with your server configuration or htaccess configuration.

  • M

    Website footer/menu disappears on Firefox?

    2
    0 Votes
    2 Posts
    161 Views
    mariusjopenM

    Dear @mrrpringle

    can you send us a link to your website?
    That makes it easier for use to help.

    Best!

    marius

  • J

    Gridder to edit disappeard with new update - everywhere

    4
    0 Votes
    4 Posts
    249 Views
    mariusjopenM

    Dear @julianmack
    ah ok. Happy to hear it is up and running again.

    Best!

    Marius

  • J

    Frame size for gridder only in % on mobile

    4
    0 Votes
    4 Posts
    287 Views
    mariusjopenM

    Dear @jw
    happy that helped. What exactly do you mean with that?

    Best!

    Marius

  • Surpluss1S

    Elements in Gridder Completely Locked in Place & Site Doesn't Load "Categories" Temporary Workaround

    14
    0 Votes
    14 Posts
    715 Views
    mariusjopenM

    Dear @Surpluss1
    perfect!

    Happy to help!

    Marius

  • P

    Visibility Issues with Lay Theme

    2
    0 Votes
    2 Posts
    145 Views
    mariusjopenM

    Dear @paul_digital
    it looks like the problem is fixed, right?
    0_1541439444602_Bildschirmfoto 2018-11-05 um 18.36.43.png
    Which browser did you use?

    Best!

    Marius

  • 0

    Lightbox & Element Grid

    5
    0 Votes
    5 Posts
    294 Views
    mariusjopenM

    Dear @dschulii
    I updated LayTheme and the Lightbox plugin and now everything works again.

    Best!

    Marius

  • J

    Font changes in mobile

    7
    0 Votes
    7 Posts
    527 Views
    mariusjopenM

    Dear @jspinkus
    Best is if you write me a PM and include your username, password and a link to this conversation.

    Marius

    :-)

  • C

    video thumbnail fail

    5
    0 Votes
    5 Posts
    233 Views
    mariusjopenM

    Dear @cmem
    it seems to work here. No?

    0_1540984352674_Bildschirmfoto 2018-10-31 um 12.12.05.png

    Best!

    Marius

  • NaryeiN

    Bug with cover

    3
    0 Votes
    3 Posts
    219 Views
    mariusjopenM

    Dear @Naryei

    when you deactivate the cover feature it works.

    I think the cover gives the objects on the page a different position. Because it is not connected to the borders.

    Is it also possible without Cover feature?

    Best!

    Marius

  • G

    Nothing shows up...

    2
    0 Votes
    2 Posts
    153 Views
    mariusjopenM

    Dear @ginamerz
    I can see this.
    Looks like you did not put anything on the website.
    0_1540410187009_Bildschirmfoto 2018-10-24 um 21.42.46.png

    Best!

    Marius

  • N

    Bug with cover while scrolling

    2
    0 Votes
    2 Posts
    180 Views
    mariusjopenM

    Dear @NR
    the website works well here.
    Did you solve it already?

    Which browser did you use when the problem was there?

    Best!

    Marius

  • Hayo GebauerH

    Error establishing a database connection

    4
    0 Votes
    4 Posts
    225 Views
    mariusjopenM

    Dear @Hayo-Gebauer
    cool! Happy to hear!

    Marius

  • F

    Menu bar transition isn't working on some device

    6
    0 Votes
    6 Posts
    359 Views
    mariusjopenM

    Dear @fabiofrl

    if it is ONLY your iPhone I think it might be Cache related. Try a different browser on your phone or an incognito window.

    Best!

    Marius

Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
  1. Post a link to where the problem is
  2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
Online Users
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