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Bug Reports

Something is not working? Please provide a screenshot, your browser name and browser version and your operating system.
2.7k Topics 12.7k Posts
  • Can't insert any text

    1
    0 Votes
    1 Posts
    189 Views
    No one has replied
  • Links in text mouseover not working

    2
    0 Votes
    2 Posts
    370 Views
    mariusjopenM

    Hey 12b,

    if you add this into the custom CSS it should do the job:

    a:hover span { color: red !important; }

    Good luck!

    Marius

  • Font spacing in Safari is unreadable

    2
    0 Votes
    2 Posts
    449 Views
    mariusjopenM

    Hey Henriette!

    This looks indeed funky!

    Can you send us a link to your website?

    Did you try to remove all the custom CSS and Javascript code?

    All the best!

    Marius

  • 0 Votes
    4 Posts
    380 Views
    K

    Hello everybody,

    can someone help me with this?
    I tried with different browsers but the result doesn't change.

    Thanks,
    S.

  • Sticky footer in IE 11.1

    2
    0 Votes
    2 Posts
    287 Views
    mariusjopenM

    Hi Dani!

    Good to hear from you.
    I also tested it and I see a wrong footer as well.

    We will look into that as soon as possible and keep you updated!

    Best!

    Marius

  • How to access Thumbnail Grid?

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    0 Votes
    7 Posts
    968 Views
    mariusjopenM

    Hi Jessica and Helen,

    can you do the following before we start thinking about it as a bug?

    No images are shown when you click "+Image"? Disable "Jetpack" plugin.

    Projects do not show up? First try this. Also try to disable your firewall in your webhost control panel.

    Delete all your Custom CSS and Javascript

    If all that does not help we need to assume that it is a bug.
    In this case can you write an email to armin.unruh@gmail.com and include a link to this forum page?

    All the best!

    Marius

  • Extra info suddenly added in links

    2
    1 Votes
    2 Posts
    241 Views
    mariusjopenM

    Hi Daniel!

    I tested to insert links and I do not have the problem like you have.

    Is the link still clickable?
    If yes, I would not mind too much.

    But if it influences the usage of your website we need to look deeper into this problem.

    Can you still send and email to armin.unruh@gmail.com and describe the problem again?

    All the best!

    Marius

  • Scripts from unauthenticated sources

    3
    0 Votes
    3 Posts
    387 Views
    mariusjopenM

    Hi Louis!

    I can access the website perfectly in Chrome.

    Did you test it on another computer?
    It can be an error in the Htaccess or with the referring of your domain.

    Did you check the following?

    No images are shown when you click "+Image"? Disable "Jetpack" plugin.

    list itemProjects do not show up? First try this. Also try to disable your firewall in your webhost control panel.

    If that doesn't help write an email to armin.unruh@gmail.com.

    Let me know if you have more questions!

    All the best!

    Marius

  • Carousel – text slide bug

    7
    0 Votes
    7 Posts
    645 Views
    M

    Hey Armin,

    It works perfectly! 🙂👍

    Thank you very much!
    Marek

  • Autoplay persists on Carousel

    2
    0 Votes
    2 Posts
    319 Views
    mariusjopenM

    Hi Ruoner,

    I see your problem.
    This is a misunderstanding. The Autoplay you checked is for the Carousel slider in general. That makes the Carousel turn automatically. It has nothing to do with the starting of the video.

    The video starts always automatically.
    Until now there is no option to control the video when it is in a Carousel slider.

    But we will work on that in the future.

    Have a good day!

    Marius

  • This topic is deleted!

    1
    0 Votes
    1 Posts
    2 Views
    No one has replied
  • Problem text formats

    2
    0 Votes
    2 Posts
    195 Views
    M

    Hi,

    I am having a similar problem, however I cannot see any of my text formats. Any thoughts? Thank you!

    0_1490681337175_Screen Shot 2017-03-27 at 11.08.41 PM.png

  • Updating an older free version of Laytheme?

    1
    0 Votes
    1 Posts
    186 Views
    No one has replied
  • Refresh needed to actualize css/js

    9
    0 Votes
    9 Posts
    851 Views
    L

    @arminunruh thank you! it works now! (and sorry for my very late reply)

  • Lost transparent pgn/gif Background

    5
    0 Votes
    5 Posts
    572 Views
    mariusjopenM

    hi CX!

    Great! Yes, I wanted to propose the same solution.

    Keep up the good work!

    Marius

  • Site breakdown?

    3
    0 Votes
    3 Posts
    280 Views
    mariusjopenM

    Classic Strato :-)

  • Mobile sticky footer bug

    1
    0 Votes
    1 Posts
    206 Views
    No one has replied
  • Adding 'tel:' link in Texteditor

    1
    0 Votes
    1 Posts
    264 Views
    No one has replied
  • Text formatting glitch? on smartphone rotation

    5
    0 Votes
    5 Posts
    514 Views
    mariusjopenM

    Hio Lloyd-mst,

    I just checked that and for my old iPhone I had the same issue.
    With iPhone 6 it works fine.

    You also have no Custom CSS code which can cause that problem.
    This looks like a bug. We will check this asap.

    I hope that does not cause you too much trouble.

    All the best and let us know when you have further questions!

    Marius

  • 45px top space

    4
    0 Votes
    4 Posts
    420 Views
    mariusjopenM

    Hi Yannik!

    I see that you tried to move the whole page up to counter this effect.

    You put top: -30px;into the custom CSS.

    Try to use margin-top: -30px; instead.

    Top only works when an element is positioned absolute or fixed.

    I hope I could help.

    Let me know if you have further questions!

    Enjoy your weekend!

    Mariuds

Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
  1. Post a link to where the problem is
  2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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