Skip to content

Bug Reports

Something is not working? Please provide a screenshot, your browser name and browser version and your operating system.
2.7k Topics 12.7k Posts
  • This topic is deleted!

    1
    0 Votes
    1 Posts
    11 Views
    No one has replied
  • 0 Votes
    5 Posts
    37 Views
    arminunruhA

    thanks, this will be fixed with the next update

  • 0 Votes
    29 Posts
    532 Views
    RichardR
    Dear LÊa

    ######@lea_grt2

    Thank you for the screenshots, there is a prompt on the dashboard saying a PHP update is recommended.

    Your site is running PHP version 7.2.34, PHP versions are now going above version 8.0.

    Upgrading your PHP version is done with your Webhosting provider, you would need to contact them or possibly do this yourself from the webhosting website ( your account ). I would recommend doing this as i'm sure it will help in the future 🌝

    This may be why the Customizer is not working as everything else seems like a fresh install of Lay Theme, sorry that you are experiencing this issue LÊa.

    Best wishes Richard
  • ni images showing on site map

    2
    0 Votes
    2 Posts
    12 Views
    RichardR
    Dear @MaquetDy

    Unsure if this is a Lay Theme bug, where is the sitemap? are you able to post a link to your website 🌝

    talk soon Richard
  • A Couple Questions...

    4
    0 Votes
    4 Posts
    54 Views
    RichardR
    Dear @Phearhead

    There is a bit of a thing about the <marquee> element being depreciated, This Link is asking the same question;
    "If not the marquee then what is the best alternative?"

    https://stackoverflow.com/questions/31951282/why-is-marquee-deprecated-and-what-is-the-best-alternative

    Look into CSS animation marquee instead 🌝

    https://codepen.io/jamesbarnett/pen/kQebQO

    https://tympanus.net/codrops/2020/03/31/css-only-marquee-effect/

    Hope this helps & have a wonderful day đŸ–ŧ Richard
  • Different elements not working

    6
    0 Votes
    6 Posts
    42 Views
    RichardR
    Dear @alvarodoze

    " is there any way you can uncheck the grey box and make it the same as the other one?"

    This is defined by the Active Background Color setting when editing a Project index:

    Settings:
    Screen Shot 2022-04-03 at 6.49.15 PM.png

    Result:
    Screen Shot 2022-04-03 at 6.48.49 PM.png

    Code:
    Screen Shot 2022-04-03 at 6.50.23 PM.png

    .lay-project-index-current-project { background-color: #3420da; }

    "With the fullscreen slider I would like to have some custom arrows" ... "That indicate you can scroll up or down"

    Do the following settings help you?
    Screen Shot 2022-04-03 at 6.57.01 PM.png

    http://laythemeforum.com:4567/topic/5190/svg-cursors-fix/2

    "the spray dot when you hover each project."

    A custom cursor on hover, do any of these links help?

    http://laythemeforum.com:4567/topic/5169/custom-cursor-issues http://laythemeforum.com:4567/topic/5121/css-custom-cursor-issue http://laythemeforum.com:4567/topic/824/custom-cursor-pointer/8 Best wishes ✨ Richard
  • Vimeo in Carousel not working

    4
    0 Votes
    4 Posts
    36 Views
    RichardR
    Dear Duncan @DMB

    "on the row with the light grey background"

    I see an area lower that has a gradient applied & possibly this is the Vimeo carousel:

    Screen Shot 2022-04-02 at 2.50.50 PM.png

    But the video's are visible for me 🌝
    Maybe i am missing something?

    Have a wonderful weekend Duncan đŸŒģ Richard
  • Project content not shown on desktop

    4
    0 Votes
    4 Posts
    27 Views
    RichardR

    Thank you @KatharinaR have a wonderful day đŸŒģ

  • Y-Parallax

    2
    0 Votes
    2 Posts
    53 Views
    RichardR
    Dear @Mas

    Im unsure if its truly a bug, here is this test, I feel the parallax is based on mass & larger elements take longer to reach the users end of view than smaller elements.

    https://rickei3.dreamhosters.com/carousel-mute-bug/

    I know what you mean though and will still forward to Armin ✅

    Note: Currently there is a Bug with Parallax and the last row:

    body.lay-transition-elements-on-scroll .row:last-child { /* overflow: hidden; */ } Best wishes Richard
  • Links in Texts Mouseover Problem

    4
    0 Votes
    4 Posts
    53 Views
    RichardR
    Dear @Stjopa

    Great to hear its working! no harm in learning some CSS and HTML, it opens up a world of possibilities! ⭐ī¸

    Sincerely Richard
  • 0 Votes
    4 Posts
    26 Views
    RichardR
    Dear @juliettakosmotak

    Thanks for the update and providing your solution, this helps others too đŸŒģ

    Have a wonderful day!
    Richard

  • This topic is deleted!

    1
    0 Votes
    1 Posts
    1 Views
    No one has replied
  • FIREFOX: WEBFONT NOT SHOWING IN

    2
    0 Votes
    2 Posts
    27 Views
    RichardR
    Dear Daniel @danny

    The Font is present within the HTML & CSS, so its there but not applied - I get the following error in the Firefox console:

    downloadable font: no supported format found (font-family: "Oracle-MediumMono" style:normal weight:400 stretch:100 src index:1) source: (end of source list)

    Are the fonts applied via link from google fonts? how are they uploaded into Lay Theme?

    Would be a good idea to convert the woff into a .woff2 format and run a test using it via woff2, just to debug and get closer to issue. đŸ’Ĩ

    https://cloudconvert.com/woff-to-woff2

    Best Richard
  • Intro Video Mobile

    8
    0 Votes
    8 Posts
    108 Views
    RichardR
    @Lukasmuellner

    Thank you too Lukas!! have a wonderful day! ⭐ī¸

  • cant resize images in gridder

    2
    0 Votes
    2 Posts
    21 Views
    RichardR
    Dear @Uli

    The following will help you make tests to get closer to the problem:

    Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

    Any custom CSS or JS that may interfere is temporarily removed.

    Any third-party plugins are de-activated to see if this resolves the issue.

    If using a WordPress Cache plugin, disable it or clear your cache.

    Then after this you will be able to test the behaviour on a new page and see if the bug exists, if so i will need to take a closer look 🌝

    best wishes Richard
  • New Gutter Problem

    12
    0 Votes
    12 Posts
    145 Views
    RichardR
    Dear @anaritasousa

    Could you please a post to your website, and possibly also one of your Gridder setup showing the Bug? 🌝

    Best Richard
  • Site doesn't show content

    2
    0 Votes
    2 Posts
    18 Views
    RichardR
    Dear Jannik @jannott

    Are you still experiencing this problem on the information page?
    When testing within Safari or Chrome i cannot recreate the Bug:

    Screen Shot 2022-03-08 at 12.27.43 PM.png

    Best wishes Richard
  • Woocommerce carousel

    5
    0 Votes
    5 Posts
    68 Views
    RichardR

    Thnx @arminunruh ! 👍

  • Mobile Menu — Text Color change

    4
    0 Votes
    4 Posts
    37 Views
    RichardR

    best wishes @rlanguillat thank you for supporting Lay Theme! ✨

  • This topic is deleted!

    1
    0 Votes
    1 Posts
    1 Views
    No one has replied
Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
  1. Post a link to where the problem is
  2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
Online Users
Forgot your key, lost your files, need a previous Lay Theme or Addon version? Go to www.laykeymanager.com