I see you have some third-party plugins installed. To help with the debugging - could we set up a Vanilla Lay Theme environment? this way we can test if its the Theme or something else.

Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

Any custom CSS or JS that may interfere is temporarily removed.

Any third-party plugins are de-activated to see if this resolves the issue.

If using a WordPress Cache plugin, disable it or clear your cache.

License key not activated - (in website blank situations or button not available)

If your WordPress Dashboard shows a warning "PHP Update required”
 Please update your PHP version in your webhost control panel.

Possibly your website is running PHP 8.0 this has been known in some cases to cause issue.

If the images then appear - you can re-activate your Plugins one by one to see which is causing the clash! 💥🌝

In your above screenshot, you may see its written:

"Please insert your "Font name", "JavaScript Embed Code" and your "font-family" CSS below. Don't insert any other CSS styles like "font-weight" or "font-style"!"

You only need to insert the main font-family from google, not its variations. Then in "text formats" you can use this font and change its weight or style settings properly:
Screen Shot 2021-09-10 at 6.47.53 PM.png

https://laytheme.com/documentation.html#textformats

A new version of Lay Theme and the Carousel Addon are available for update 🌝

Unsure if this a Lay Theme Bug 🐛, have you used third-party plugins and custom code to insert these social media icons?

Screen Shot 2021-09-08 at 11.48.23 AM.png

If you could please describe your setup a bit more for further understanding 🌝

Thanks for the update @nypaloto ! 💥
Will keep this in mind & we will see if there is an increase in users with the same problem 🌝

Background Video on the mobile Layout is working for me (Safari, Chrome). Has something since changed? please clear your cache or use an incognito window for testing to be sure 🔍

Thanks for the update, yes ive noticed that 'draft' mode before too! 🌝

hey in case this is still an issue please:

can you send your ftp login data, website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

Cool, thanks for your work @arminunruh !

ok just fixed this, i'll release the update soon

@Markus It's no longer supported by WP!

I see there are some 3rd party Plugins installed along with console errors.
It is likely your Wordpress back-end environment and not Lay Theme.

"Lay Theme is not responsible for compatibility with all 3rd-party plugins."

Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

Any custom CSS or JS that may interfere is temporarily removed.

Any third-party plugins are de-activated to see if this resolves the issue.

Also you reference reloading page, check out AJAX in Lay Options :Screen Shot 2021-09-01 at 11.17.14 AM.png

https://laytheme.com/troubleshooting.html

Please test Lay Theme in this vanilla environment and see if the anchor works as it should. 🌝
From there you can add plugins back in 1 by 1 and see when the clash occurs - isolating the problem plugin.

Yeah it's an incompatibility with Q-Translate X....

Great to hear @Jahn
Thanks for the update

Richard

Thanks for the update @betoruizalonso 🌝

This is helpful :D

https://wordpress.org/plugins/really-simple-ssl/

hey this bug was fixed in an update