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2.7k Topics 12.7k Posts
  • Trouble With MouseOver Video Thumbnails

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    2 Posts
    25 Views
    RichardR
    Dear @oluismoreira

    Have sent you a message via 'Chats' ✨

    Best Wishes Richard
  • Font changes in Safari

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    3 Posts
    50 Views
    RichardR
    Dear @Sunnyi

    Have sent you a message via 'Chats' ✨

    Best wishes Richard
  • images not show

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    7 Posts
    49 Views
    RichardR
    Dear @yshaolin

    Lay Theme is not compatible with Elementor Currently 🌼
    Apologies for any Inconvenience this may cause.

    Sincerely Richard
  • 0 Votes
    4 Posts
    40 Views
    H

    @arminunruh hi there thanks for you answer. i did try so, but it wouldnt change anything. for now it works, i just didnt use the project arrows and the page is handed over. so i guess for that page you its not an issue anymore. thanks for your answer!
    hanna

  • Polylang Pro/Polylang for WooCommerce bugs

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    3 Posts
    162 Views
    doorofperceptionD

    Agreed. I also find it especially frustrating because Polylang is mentioned in the documentation as the plugin of choice. I just switched from WPML because I thought that would finally fix it.
    In my opinion, Laytheme should not make the claim of supporting multilanguage (I love Lay, but this gives me trouble for years).

    @Bella thank you for sharing the problem regarding the duplication of content. I'm glad I haven't bought the Pro version yet. If this doesn't work and every translated page starts empty, this plugin is almost useless I would say.
    Because a gridder page can be quite complex and to rebuild it again every time is impossible.

    Good Luck to us. Please share your findings.

    BEN

  • Text Editor not working

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    2 Posts
    36 Views
    RichardR
    Dear Daniel @bb_daniel

    Have sent you a message via 'chats' ✨

    Sincerely Richard
  • 'Publish' button is not working

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    2 Posts
    62 Views
    RichardR
    Dear @Agnes3000

    Could you please make sure of the following before proceeding:

    Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

    Any custom CSS or JS that may interfere is temporarily removed.

    Any third-party plugins are de-activated to see if this resolves the issue.

    If using a WordPress Cache plugin, disable it or clear your cache.

    License key not activated - (in website blank situations or button not available)

    If your WordPress Dashboard shows a warning "PHP Update required”
 Please update your PHP version in your webhost control panel.

    Possibly your website is running PHP 8.0 this has been known in some cases to cause issue.

    Additionally take a look at https://laytheme.com/troubleshooting.html
for known problems.

    Talk soon & best wishes Agnes 🌝
    Richard

  • lay-col-needs-leftframe-margin

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    4 Posts
    47 Views
    daniD

    Yes that makes sense, but in this case the first element is a graphic, not text (curtain graphic at top).

  • 0 Votes
    3 Posts
    68 Views
    arminunruhA

    Thanks, will be fixed with the next update

  • 0 Votes
    3 Posts
    52 Views
    arminunruhA

    hm
    yea the feature doesnt work at all in any way when the cover feature is enabled.

    let me see if i can fix this, im writing it down

  • 0 Votes
    6 Posts
    104 Views
    arminunruhA

    great website!

    mmh it seems to work well for me

    could you try a different wifi or try and connect to your internet through a hotspot or ask your webhost if maybe there's an issue with the server?

  • Adjusting top frame bug

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    9 Posts
    62 Views
    arminunruhA

    hello this was fixed with the last update

  • 0 Votes
    5 Posts
    85 Views
    arminunruhA

    can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

  • 0 Votes
    5 Posts
    48 Views
    arminunruhA

    hey this will be fixed with the next update, thanks for waiting

  • Can't edit category pages after latest update

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    2 Posts
    26 Views
    RichardR
    Dear @dgknkrpnr

    Its very likely to be YOAST SEO that is causing issue, on Lay Theme's website we ask that you disable it:

    https://laytheme.com/troubleshooting.html#gridder-does-not-show-up

    Please make sure of the following steps before proceeding:

    Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

    Any custom CSS or JS that may interfere is temporarily removed.

    Any third-party plugins are de-activated to see if this resolves the issue.

    Sincerely Richard
  • Intro - Follow Mouse Bug

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    4 Posts
    56 Views
    RichardR

    Dear @Hayo-Gebauer

    Armin has likely addressed it in his most recent update! ✨

    Best wishes Richard
  • Customize blocked

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    2 Posts
    35 Views
    RichardR
    Dear @sofiapapa08

    Please make sure of the following if you are able 🌝

    Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

    Any custom CSS or JS that may interfere is temporarily removed.

    Any third-party plugins are de-activated to see if this resolves the issue.

    If using a WordPress Cache plugin, disable it or clear your cache.

    License key not activated - (in website blank situations or button not available)

    If your WordPress Dashboard shows a warning "PHP Update required”
 Please update your PHP version in your webhost control panel.

    Possibly your website is running PHP 8.0 this has been known in some cases to cause issue.

    Additionally take a look at https://laytheme.com/troubleshooting.html
for known problems.

    Best wishes Richard
  • Website vertical center issue

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    0 Votes
    4 Posts
    78 Views
    RichardR
    Dear @marie3137

    Thank you for posting.
    When clicking an element within your Gridder what "alignment" option is set?
    Screen Shot 2021-06-12 at 6.26.11 PM.png

    Talk soon & best wishes 🌼 Richard
  • Processing sketch stay hidden since update :(

    2
    0 Votes
    2 Posts
    56 Views
    RichardR
    Dear Nina @kanouu1

    Sorry to hear about the recent update causing issue. If a solution is needed immediately Lay Theme will be happy to provide an older version to use.

    Please send your License key to:

    lostfiles@laytheme.com

    Referencing this thread and you will be provided a download link.

    A "Processing Sketch" ?

    As to the specifics of what may be the issue, it's hard to say without further debugging.
    If able, could you please see if any of the follow apply to you:

    Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

    Any custom CSS or JS that may interfere is temporarily removed.

    Any third-party plugins are de-activated to see if this resolves the issue.

    If using a WordPress Cache plugin, disable it or clear your cache.

    License key not activated - (in website blank situations or button not available)

    If your WordPress Dashboard shows a warning "PHP Update required”
 Please update your PHP version in your webhost control panel.

    Possibly your website is running PHP 8.0 this has been known in some cases to cause issue.

    Additionally take a look at https://laytheme.com/troubleshooting.html
for known problems.

    Talk soon Nina and best wishes 🌝 Sincerely Richard
  • Add to Image Alt Tag Text disappears

    2
    0 Votes
    2 Posts
    34 Views
    RichardR
    Dear @Bella

    When testing, i run into the same issue, Thank you for the Bug report! 🐛

    Screen Shot 2021-06-12 at 4.16.40 PM.png

    Will forward to Armin ✅

    If a solution is needed sooner Bella, "Alt-tags" can always be added to an Image within the Media Library:

    Media > Library > Click Image > Alternative Text >

    Best wishes Richard
Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
  1. Post a link to where the problem is
  2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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