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2.7k Topics 12.7k Posts
  • Gridder Issues after trying to Add Image

    3
    0 Votes
    3 Posts
    33 Views
    RichardR
    Dear @aabyni

    Have Logged in and Updated your Theme. This seems to have been the issue - the Carousel and the Theme not being in-sync with each other.

    Now Content is open for editing:
    Screen Shot 2021-04-23 at 10.26.38 AM.png

    Best Wishes @aabyni

    Sincerely
    Richard

  • Links not working on website

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    7 Posts
    106 Views
    W

    @felix_rabe Ohh interesting, I'm at a loss how to go about fixing that? Would it be through Lay Theme or my domain hosting (GoDaddy)? Sorry for the back-and-forth and really appreciate your help!

  • 0 Votes
    3 Posts
    56 Views
    RichardR
    Dear Simone @ST

    Apologies for this bug occurring with the last update.

    Its related to this class - "lay-empty" to prevent empty Grid space - but obviously has caused issue for some users!

    Please add the following code to:

    Lay Options > Custom CSS & HTML > Custom CSS:

    .lay-empty { display: inherit !important; }

    Let me know how you go & hope to get this bug sorted soon so that any custom code is not needed in the future.

    If problem persists:

    Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

    Talk soon & best wishes
    Sincerely

    Richard

  • 0 Votes
    6 Posts
    63 Views
    RichardR
    Dear @rubensousaborges

    Great to hear ! :)

    Have a wonderful day 🌞
    Richard

  • Applied Textformats don't show after update

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    2 Posts
    34 Views
    RichardR
    Dear @bb_daniel

    If possible could you please post a link to your website?
    Also some debugging steps before proceeding:

    Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

    Any custom CSS or JS that may interfere is temporarily removed.

    Any third-party plugins are de-activated to see if this resolves the issue.

    If using a WordPress Cache plugin, disable it or clear your cache.

    License key not activated - (in website blank situations or button not available)

    If your WordPress Dashboard shows a warning "PHP Update required”
    Please update your PHP version in your webhost control panel.

    Talk soon & best wishes Daniel :)

    Richard

  • duplicate pages in menu

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    2 Posts
    30 Views
    RichardR
    Dear @dingdong

    I am unable to recreate this bug when duplicating projects:

    Screen Shot 2021-04-19 at 11.50.25 AM.png

    Screen Shot 2021-04-19 at 11.50.12 AM.png

    To be sure that nothing is interfering:

    Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

    Any custom CSS or JS that may interfere is temporarily removed.

    Any third-party plugins are de-activated to see if this resolves the issue.

    Also please post a link to your website if possible :)

    Talk soon & best wishes
    Richard

  • HTTP Error 500 after Project Update

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    0 Votes
    20 Posts
    260 Views
    RichardR
    Dear @rubensousaborges

    Have emailed and messaged you on previous post :)

    Best wishes
    Ricahrd

  • 0 Votes
    2 Posts
    32 Views
    RichardR
    Dear @jayrusselldotco

    Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

    Is likely a Bug & will try to get it sorted as soon as possible.

    Apologies for any inconvenience this may have caused Jay and thank you for using Lay Theme

    Sincerely
    Richard

  • no more project title

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    2 Posts
    26 Views
    RichardR
    Dear @ooblik

    Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

    Sorry about this @ooblik & best wishes

    Sincerely
    Richard

  • Carousels not showing up after update

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    0 Votes
    5 Posts
    55 Views
    RichardR

    Dear @NAS

    Very strange, please could you email:
    lostfiles@laytheme.com. will your license key and reference to this post and you will be sent the newest Carousel version as soon as possible.

    Talk soon & best wishes Nas :)

    Sincerely
    Richard

  • 0 Votes
    7 Posts
    50 Views
    RichardR
    Dear @edgrbnz @felix_rabe

    Will still forward this for future as is obviously important :)

    best wishes
    Richard

  • Customizer Blank (since 3.7.4 update)

    9
    0 Votes
    9 Posts
    120 Views
    RichardR
    Dear @ooblik

    Sorry to hear this!
    Could you first please make sure of the following:

    Customizer controls do not show up
    This seems to be a bug with the latest versions of WordPress. Please go to "Settings" → "General". Set the "Site Language" to a different language, save, then set it back to your original language.

    Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

    Any custom CSS or JS that may interfere is temporarily removed.

    Any third-party plugins are de-activated to see if this resolves the issue.

    If using a WordPress Cache plugin, disable it or clear your cache.

    License key not activated - (in website blank situations or button not available)

    If your WordPress Dashboard shows a warning "PHP Update required”
    Please update your PHP version in your webhost control panel.

    Additionally take a look at https://laytheme.com/troubleshooting.html
    for known problems.

    If these do not help:

    Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

    Obviously likely a Bug & will try to get it sorted as soon as possible.

    Apologies for any inconvenience this may have caused and thank you for using Lay Theme

    Sincerely
    Richard

  • This topic is deleted!

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    1 Posts
    4 Views
    No one has replied
  • no more text ... ? since last update

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    3 Posts
    41 Views
    O

    thank's Felix! i don't know why this extra css....

  • Page loads wrong Vimeo Video

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    4 Posts
    25 Views
    arminunruhA

    nice work!

  • 0 Votes
    2 Posts
    40 Views
    RichardR
    Dear @Sunnyi

    Please make sure of the following debuggings:

    Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

    Any custom CSS or JS that may interfere is temporarily removed.

    Any third-party plugins are de-activated to see if this resolves the issue.

    If using a WordPress Cache plugin, disable it or clear your cache.

    License key not activated - (in website blank situations or button not available)

    If your WordPress Dashboard shows a warning "PHP Update required”
    Please update your PHP version in your webhost control panel.

    Additionally take a look at https://laytheme.com/troubleshooting.html
    for known problems.

    If these do not help:

    Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

    Is likely a Bug & will try to get it sorted as soon as possible.

    Apologies for any inconvenience this may have caused and thank you for using Lay Theme

    Sincerely
    Richard

  • Right click doesn't work

    5
    0 Votes
    5 Posts
    34 Views
    RichardR
    Dear Nora @nora-heinisch-2

    Yes, it is advised that you purchase a License as this will come with necessary updates. As time goes by you are likely to experience issue as your Laytheme gets further out of date.

    Apologies for any inconvenience caused and have a lovely day :)

    Sincerely
    Richard

  • Row Video Background not showing up on Mobile

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    0 Votes
    5 Posts
    49 Views
    willcanningW

    OK - for the time being I was able to use a Vimeo embed and CSS to get this working as I have to deliver the site ASAP.

    The code is very clunky but fine for now.

  • Category Filter wrong order

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    0 Votes
    5 Posts
    68 Views
    ffingerF

    @Richard I checked your list and sent you an E-Mail. Thanks in advance! :)

  • Webfont (Fontstand) is not working on mobile

    4
    0 Votes
    4 Posts
    49 Views
    RichardR
    Dear JJ @Dodo

    Could you please convert your font into .woff or .woff2 format and insert it via the Font Manager found within:

    Lay Options > Webfonts

    Rather than using the direct <head> method.
    Within > Text Formats > Custom Classes can still be set

    Talk soon & best wishes
    Richard

Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
  1. Post a link to where the problem is
  2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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