Dear @tspallek Because this thread is two years old, could you please refine what you are having trouble with? "Customize" page is completely empty" Do any of the troubleshooting tips help you: https://laytheme.com/troubleshooting.html#customizer-does-not-show-up Some common debugging tests: Wordpress, Lay Theme & Laytheme's Addons are all up to date ? Any custom CSS or JS that may interfere is temporarily removed. Any third-party plugins are de-activated to see if this resolves the issue. Talk soon & best wishes ✨ Richard

Thanks for the confirmation @yeni have a great day! 🌅

Thanks for the confirmation @billykioso ⭐️

@Richard 👌🏻👌🏻👌🏻👌🏻

Thanks @fabiandraxl have a wonderful day 🌅

Dear John @johndewey If this suddenly happened i don't think it is a Lay Theme issue sorry. None of the recent updates have been know to cause this. (and i assume you only logged in, but didn't update or change everything) You likely need to get in contact with your Webhost and ask them to help you 🌝 Sincerely Richard

Dear @Visualutopia I can confirm that there should be: [image: 1645073843129-screen-shot-2022-02-17-at-5.56.35-pm-resized.png] I assume you need to upgrade to version 4.1.8 if you have not already. This can be done via > Appearance > Themes > [image: 1645073948023-screen-shot-2022-02-17-at-5.58.33-pm-resized.png] Best wishes Richard

Thank you for supporting Lay Theme @Olga-V website looks great!! ⭐️

Hej @Richard, I have fixed it in the meantime with an X-Offset of 1%, do you know if there will be a solution/fix then? Best, Fabian

Dear @GregorGregor Best wishes ✨ "In case autoplay doesn't work" Is autoplay not working? When i choose a placeholder image for Mobile without Autoplay selected i get the image correctly. Is it the first image of the Video because it's just a big file and it's waiting or loading for "Autoplay" ? Also which area of the website should we be inspecting? 🔍 [image: 1644447291451-screen-shot-2022-02-10-at-11.54.22-am-resized.png] Best wishes Richard

i tried to empty cache and use ingogioto mode of course. looking fwd to a fix @Armin-Unruh @mariusjopen

Dear Marc @Marc-Sowell Thanks for coming back to this thread to conclude 👍 Hope you had an amazing Holiday and best wishes! Richard

Dear @fabiandraxl @rookie Thanks for the Bug report, I assume you are having a similar issue after updating to 4.1.6 as in this thread? http://laythemeforum.com:4567/topic/7615/4-1-6-frame-bug-displaced-elements-after-update UPDATE: Please test this Bug after deleting any Cache, Browser Cache or Purging any Cache Plugins (de-activating cache plugins even better) Let me know if this changes things ⭐️ Also: For anyone who needs a fix urgently please send me an email via: lostfiles@laytheme.com with your License key & link to this thread. I will create download files for you asap of Lay Theme version 4.1.5. while we wait for this to be fixed 👍 Deleting version 4.1.6 and installing 4.1.5 will not delete your Gridder content I hope so and therefore the fix will apply to all, Talk soon & have a wonderful day Richard

Dear @Double Best wishes ✨ If this is the case, please feel free to send your Login details via 'Chats' and i can take a better look at whats happening for you behind the scenes. (NOTE: please do not disclose any private info on this thread) Talk soon Richard

Dear Pol @polemonade Yoast SEO is known to cause issue with Lay Theme: https://laytheme.com/troubleshooting.html#gridder-does-not-show-up Some users have found success with Lay Theme version 3.8.5 and Yoast. If you would like a previous version of Lay Theme to test this with you can always send an email to lostfiles@laytheme.com with reference to this thread and your License key. The necessary download links with be made for you 🌝 Best wishes Richard

Dear @gunesmu Thanks for the update, sorry that i mis-understood there 🌝 Best wishes Richard

Dear Johannes @goldenerhamster Is this now resolved? [image: 1643575107718-screen-shot-2022-01-31-at-9.34.34-am-resized.png] Talk soon & have a wonderful day 🌝 Richard