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2.7k Topics 12.7k Posts
  • 0 Votes
    5 Posts
    171 Views
    RichardR

    Dear @PTD

    I am unable to see issue with your Carousel's Custom Arrows.

    Wish to help & best wishes :)
    Richard

  • Problem updating changes made on the homepage

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    4 Posts
    45 Views
    RichardR

    Dear @Ailuj

    To be sure:

    Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

    Any custom CSS or JS that may interfere is temporarily removed.

    Any third-party plugins are de-activated to see if this resolves the issue.

    If using a WordPress Cache plugin, disable it or clear your cache. ( I know you have cleared this.. )

    Best
    Richard

  • Video thumbnails play automatically on mobile!

    15
    0 Votes
    15 Posts
    308 Views
    T

    Thank you very much for your continuous help Richard!

    Autolay on Desktop is way too hectic and too much, so "play on mouseover" is mandatory.

    However the mobile and tablet versions still autoplayed all thumbnails perfectly normal.

    Until now it has changed. Now the autoplay on mobile and tablet does not work anymore and the thumbnails also have an ugly play icon on mobile.

    This now results in either: reworking the mobile sites as a workaround or the better version:

    I hoped it might be possible to solve this problem by using css. Maybe something like:

    Activating autoplay for thumbnails in customizer and then manually telling the desktop site via CSS to change it to "play on mouseover".

    Is that possible?

    I hope you understand what I mean.

    Cheers!

  • Can't change the frontpage

    5
    0 Votes
    5 Posts
    83 Views
    RichardR

    Dear @Sophie1000

    Thanks for update & solution :)
    Best
    Richard

  • Custom cursor pointer issue

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    4 Posts
    372 Views
    RichardR
    Dear @lilievongruen

    Awesome! Have a wonderful day :)

    Best
    Richard

  • Carousel does not show up

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    4 Posts
    146 Views
    arminunruhA

    can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

  • Internal sever error jQuery code

    8
    0 Votes
    8 Posts
    96 Views
    M

    hey @Armin-Unruh,

    Yes it was related to that, thank you for your help!! It's working again :)
    Have a nice day,

    Mathilde

  • Site Title and Browser Back Button

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    9 Posts
    90 Views
    RichardR

    Thanks @arminunruh :)

  • Project Thumbnails not clickable anymore

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    4 Posts
    32 Views
    RichardR

    Dear Phil @Irrlicht

    Strange indeed! As this is likely a bug, both of you having the same issue:

    Could you please make sure of the following:

    Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

    Any Custom CSS or JS that may interfere is temporarily removed.

    Any third-party plugins de-activated to see if this resolves the issue.

    If your WordPress Dashboard shows a warning "PHP Update required"
    please update your PHP version in your webhost control panel.

    Additionally please take a look at https://laytheme.com/troubleshooting.html for known problems.

    If none apply to you - Let me know and i will forward this as soon as possible :)

    Talk soon & thank you for using Lay Theme Phil

    Sincerely
    Richard

  • Carrousel caption bug

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    0 Votes
    4 Posts
    85 Views
    RichardR

    Dear @kr Kristen

    On Mobile and Desktop i can see the mix-blend:difference - What part specifically is not working?
    What browser are you using?

    Talk soon & have a wonderful day :)
    Thank you for using Lay Theme!

    Best
    Richard

  • Text Formats Not Working in Firefox

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    0 Votes
    5 Posts
    90 Views
    RichardR

    Dear @Theodoros

    I have answered your thread about the text format -
    Also have we made sure with a .woff format first?

    Best
    Richard

  • 0 Votes
    5 Posts
    60 Views
    RichardR

    Dear @fr

    Thats a great idea, of course! - Thank you : )

    Best
    Richard

  • Projects won't show on desktop

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    0 Votes
    8 Posts
    62 Views
    RichardR

    Dear Lea @leastu

    No worries - Glad its sorted and you can continue with your project :)

    Best
    Richard

  • Letters stuck together

    3
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    3 Posts
    16 Views
    RichardR

    Thanks @fr :)

  • 0 Votes
    3 Posts
    31 Views
    J

    Hi Richard

    Ok, I see. Thanks for letting me know. I will look into it.

    Best,
    Jahn

  • Carousel images not appearing in Firefox

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    7 Posts
    44 Views
    L

    @arminunruh thank you!

  • Font is cut

    5
    0 Votes
    5 Posts
    43 Views
    RichardR

    Dear Sirkka @Sirkka-Ammann

    Great! :)
    Happy to hear is working now and you can continue with your project.

    Have a wonderful day :)

    Richard

  • Categoryfilter "All" not working

    3
    0 Votes
    3 Posts
    64 Views
    arminunruhA

    can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

  • 0 Votes
    4 Posts
    31 Views
    arminunruhA

    This seems to be a current bug with WordPress and will likely be fixed when the next version of WordPress is released:
    https://www.searchenginejournal.com/wordpress-5-6-1-bug/395653/#close

  • Cookies notice banner not working

    4
    0 Votes
    4 Posts
    248 Views
    RichardR

    Dear Janina @Janina

    I agree :)
    And i think in the future this is a good idea like you have stated, i do apologise for the inconvenience while 'hunting' for correct third party plugins.

    I am adding it to the development notes for future Lay Theme discussion.

    Good luck with the cookies and have a wonderful day :)

    Richard

Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
  1. Post a link to where the problem is
  2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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