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Something is not working? Please provide a screenshot, your browser name and browser version and your operating system.
2.7k Topics 12.7k Posts
  • S

    Caption Space Top does not work after carousel update

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    6 Posts
    62 Views
    RichardR

    Dear @sebastianjehl

    No worries! :)
    Best of luck with the rest of your project & thanks for using Lay Theme!!

    Sincerely
    Richard

  • L

    Media doesn't upload 'Failed to write file to disk'

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    2 Posts
    24 Views
    RichardR

    Dear @LevivanGelder

    Yes this is a tricky one, knowing which area - Wordpress , Lay Theme or Hosting provider is the issue.

    The thing is that you had no problem uploading the first 50 images, which makes me think its database related not 'Theme' Function related - However

    As some first steps of debugging to make sure before proceeding:

    Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

    Any Custom CSS or JS that may interfere is temporarily removed.

    Any third-party plugins de-activated to see if this resolves the issue.

    If using a WordPress Cache plugin, disable it or clear your cache.

    License key not activated - (in website blank situations or button not available)

    If your WordPress Dashboard shows a warning "PHP Update required"
    please update your PHP version in your webhost control panel.

    Additionally please take a look at https://laytheme.com/troubleshooting.html for known problems.

    Also just to make sure go to - Admin bar > settings > Media nothing odd is going on in there?

    If possible could you post a link to your website - maybe something in the front-end console shows some obvious red flags! :)

    Talk soon & best wishes
    Richard

  • E

    Project thumbnail titles not showing on mobile

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    2 Posts
    31 Views
    RichardR

    Dear Eddie @eddieperrote

    When viewing the Website on a Laptop/desktop computer (but small) to activate Mobile layout i can see your Project Thumbnails on hover.

    The problem is that a 'hover' state doesn't exist on mobile devices. Mobiles dont really have a 'mouse' so the browser cant be triggered when 'hovering' - Tapping or clicking registers on a mobile so design choices should be made for that. On Mobile i would suggest that the Project Thumbnails are visible without any user action to avoid any problems.

    Hope this helps & have a wonderful day :)

    Richard

  • S

    favicon issue - old favicon/new favicon swap on pages

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    0 Votes
    3 Posts
    39 Views
    S

    @Richard-K said in favicon issue - old favicon/new favicon swap on pages:

    No question that the old favicon is being loaded on the 'void' page - In the <head> code its there. Very Unlikely a Cache problem if its happening for me as well.

    Thanks, will find a solution, it is good to know that is not a Laytheme-related issue :)

  • C

    Menu bug option on phone formats

    2
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    2 Posts
    19 Views
    RichardR

    Dear @chloeval

    To be sure before proceeding if you could please make sure on the following points :)

    Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

    Any Custom CSS or JS that may interfere is temporarily removed.

    Any third-party plugins de-activated to see if this resolves the issue.

    If using a WordPress Cache plugin, disable it or clear your cache.

    License key not activated - (in website blank situations or button not available)

    If your WordPress Dashboard shows a warning "PHP Update required"
    please update your PHP version in your webhost control panel.

    Do any of these apply to you, or remedy the problem?

    Talk soon & best wishes
    Richard

  • W

    This topic is deleted!

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    1 Posts
    6 Views
    No one has replied
  • E

    Website doesn't change scale when viewed on a smaller screen/desktop

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    3 Posts
    48 Views
    E

    @Richard-K Thanks a lot!

  • DMBD

    'display: none' not working on mobile

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    6 Posts
    91 Views
    RichardR

    Dear Duncan @DMB

    To really 'remove' it you can use a simple line of jQuery where you target and then replace with ' ' ( nothing )

    https://stackoverflow.com/questions/9405689/how-to-remove-css-property-in-jquery/9405718

    Hope this helps you in the right direction :)

    Best Wishes
    Richard

  • A

    Fullscreen Slider horizontal is not working at all - shows blank page

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    0 Votes
    4 Posts
    42 Views
    RichardR

    Dear @ag

    No worries :) Just happy its working again and you can continue with your project!

    Have a wonderful day

    Richard

  • J

    private projects not possible to add as project thumbnail

    2
    0 Votes
    2 Posts
    19 Views
    RichardR

    Dear Manuel @justfunk

    The main purpose of Private/Public is the Visibility, so its functioning how it should.

    A work around if you want to get them in to the Grid:

    When you have the projects in 'Public' they can be added to the Thumbnail Grid and the data is there, then you can make them 'Private' afterwards and they will be hidden from view, but they will still be there - Just Hidden, setting the project back to Public will make them visible again within the Thumbnail Grid.

    Hope this helps & have a wonderful day :)

    Richard

  • B

    HTML5 Play/Pause hover won't work correctly in Element Grid

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    6 Posts
    80 Views
    B

    @borbold https://bloqmagazin.de/#team

    thats the clickable videos that I originally wanted to play on hover

  • J

    Smart Slider 3 Plugin

    2
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    2 Posts
    59 Views
    RichardR

    Dear @Jacquelinevo

    As a first step i must ask :)

    Are you inserting the code via '+more - Shortcode' ?

    Screen Shot 2021-02-24 at 4.25.27 PM.png

    Also are you able to post a link to the page in question?
    Talk soon & have a wonderful day!

    Richard

  • L

    Anchor tag issue in navigation

    6
    0 Votes
    6 Posts
    50 Views
    L

    Thanks for the info @Richard-K…cant wait for the follow up (:

  • S

    Carousel is not working with Chrome

    2
    0 Votes
    2 Posts
    35 Views
    RichardR

    Dear @Sunnyi

    In your Console readout, Both the Images and fonts are being blocked by a HTTPS request, as a first step could i ask you to check 'check' or 'uncheck' the : 'Disable AJAX/compatibility mode in 'Lay Options' & let me know if anything changes?

    Talk soon & have a wonderful day :)

    Richard

  • J

    Text is moving over full BG bug

    4
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    4 Posts
    42 Views
    RichardR

    Dear @Johannes-Meger

    Awesome!! Great that its working now :)

    Have a wonderful day & best of luck with your project

    Richard

  • J

    SEO tiltle not working

    2
    0 Votes
    2 Posts
    24 Views
    RichardR

    Dear @julianfallas

    Unfortunately we do not deal with Yoast SEO as its known to Clash with Lay Theme especially the Gridder:

    https://laytheme.com/troubleshooting.html#gridder-does-not-show-up

    Sorry about this, hopefully some others will also speak up and help @julianfallas with information :)

    Best wishes
    Richard

  • N

    Project thumbnail mouseovers have strange borders & blurry fonts

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    0 Votes
    8 Posts
    797 Views
    J

    @Richard-K

    It's happening here for example: Capture d’écran 2021-02-23 à 00.48.11.png

    I'm using chrome at the moment.

    Thanks for your response :)

  • P

    500 Internal Error after hit the button "update"

    7
    0 Votes
    7 Posts
    78 Views
    J

    Sorry I hadn't seen your response @Richard-K !

    I worked something out, but had to start the page over again..!

    Here's a link : https://templemagazine.co/

    Thanks

  • S

    Unintended grey background on image ...

    5
    0 Votes
    5 Posts
    56 Views
    RichardR

    Dear @simon

    Glad that you found a solution & good luck! :)

    Best
    Richard

  • W

    Automatic Video Playback doesn't stop unless you click twice

    2
    0 Votes
    2 Posts
    18 Views
    RichardR

    Dear @wp_LayNerd

    Some first steps if you will before proceeding:

    Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

    Any Custom CSS or JS that may interfere is temporarily removed.

    Any third-party plugins de-activated to see if this resolves the issue.

    If your WordPress Dashboard shows a warning "PHP Update required"
    please update your PHP version in your webhost control panel.

    Also within your Console readout - there is an error relating to the common shorthand ($) for jQuery - is this your Custom Code?

    "lay Child Theme" have you created a child theme of Lay?

    Talk soon & have a wonderful day

    Richard

Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
  1. Post a link to where the problem is
  2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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