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2.7k Topics 12.7k Posts
  • Footer logo issues

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    12 Posts
    72 Views
    RichardR

    Dear @julianfallas

    No worries! Just glad that you can keep making your Lay Theme website!

    Have a lovely Day
    Sincerely
    Richard :)

  • 0 Votes
    4 Posts
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    arminunruhA

    the shop feature is working great!
    there will be woocommerce shop support for lay theme in like a month

  • 1 Votes
    6 Posts
    148 Views
    RichardR

    Having trouble myself sorry @ray
    Also because Ninjaforms is a third party plugin i wont be able to devote much time to sorry - ( although i know many users have ninja forms... )

    Best
    Richard

  • 0 Votes
    3 Posts
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    RichardR

    Dear @Baptiste

    Thanks for the follow up :)

    Best
    Richard

  • 0 Votes
    2 Posts
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    RichardR

    Dear @raquelpeixoto

    Some first steps of debugging :)

    Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

    Any Custom CSS or JS that may interfere is temporarily removed.

    Any third-party plugins de-activated to see if this resolves the issue.

    If using a WordPress Cache plugin, disable it or clear your cache.

    License key not activated - (in website blank situations or button not available)

    If your WordPress Dashboard shows a warning "PHP Update required” please update your PHP version in your webhost control panel.

    Additionally please take a look at https://laytheme.com/troubleshooting.html for known problems.

    Please let me know if any apply to you or solve the issue :)

    Talk soon & Best wishes
    Richard

  • Page is reloading on Menu Click

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    4 Posts
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    RichardR

    Dear @bb_daniel

    Thanks for the update! :)

    If un-enabling the AJAX compatibilty worked then there is no Bug - Enabling AJAX will do this :)

    If you have any further questions Daniel please feel free & Best wishes

    _ also you can always use "Chats" to send me something that wont be visible on the Forum :)

    Sincerely
    Richard

  • facebook preview image not working

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    6 Posts
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    RichardR

    Dear @ninaverena

    Awesome to hear :) Best wishes !

    Richard

  • Chrome Bottom Navbar Overlapping 100vh content

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    arminunruhA

    hey @jwk

    Ok I could take a closer look now.

    Only the first row that is browserheight gets a special height that is browserheight minus browserbars.
    All following browserheight rows dont have that special height.
    Cause when you scroll down the browserbars disappear and then these rows would not fill out the browser.

    In your layout, your first row is a special row that you use custom css with. It seems that this row is position absolute and this way it is not part of the so called "document flow" and this way your second row is actually your first row.

    If I just change their order like this:
    Screenshot 2021-01-21 at 17.23.34.png

    This way the first row is the browser height row and this way it gets the correct height.

  • 0 Votes
    2 Posts
    22 Views
    RichardR

    Dear Raoul @rgo

    This one will need further inspection because its hard to say without access to your website.

    As some first steps of debugging just to be sure:

    Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

    Any Custom CSS or JS that may interfere is temporarily removed.

    Any third-party plugins de-activated to see if this resolves the issue.

    License key not activated - (in website blank situations or button not available)

    If your WordPress Dashboard shows a warning "PHP Update required” please update your PHP version in your webhost control panel.

    Additionally please take a look at https://laytheme.com/troubleshooting.html for known problems.

    If these do not help:
    Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

    And will try to get this Bug sorted out as soon as possible

    Sorry for any Inconvenience Raoul and talk soon :)

    Best
    Richard

  • htmlvideo upload is cropped

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    2 Posts
    26 Views
    RichardR

    Dear Kimberly @kimberlyxx

    If im mistaken ( sorry if i am ) this Cropped image showing in the first image is just the "placeholder image" this is there so that if a website takes long to load its not just a blank space that then flicks on.

    Screen Shot 2021-01-20 at 9.51.02 PM.png

    Here i have a placeholder image of some fish and the original image is much wider put just sits in the back-end appearance this way.

    Does the appearance in this module actually change the appearance of your video on the front end? you page?

    Talk soon and best wishes Kimberly :)
    Richard

  • Empty space underneath video thumbnails:

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    2 Posts
    27 Views
    RichardR

    Hi Tim @Tim-B

    Just to help understand; under Nachtschwärmer "Night Owls"

    You are having issue within the project:
    Screen Shot 2021-01-20 at 9.24.57 PM.png

    Or on the Thumbnail page?
    Screen Shot 2021-01-20 at 9.24.46 PM.png
    I would assume the overall projects page but i cant see the space problem just yet :)

    Best wishes for 2021 Tim
    Richard

  • This topic is deleted!

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    No one has replied
  • Customizer does not load.

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    2 Posts
    72 Views
    RichardR

    Dear @nickelsmicha

    Sorry to hear this, On the troubleshooting page:
    https://laytheme.com/troubleshooting.html

    Customizer control not showing up is addressed, does this apply to you?

    " This seems to be a bug with the latest versions of WordPress. Please go to "Settings" → "General". Set the "Site Language" to a different language, save, then set it back to your original language. "

    If this does not help could you please try these steps first to make sure:

    Wordpress, Lay Theme & Laytheme's Addons are all up to date ? Any Custom CSS or JS that may interfere is temporarily removed. Any third-party plugins de-activated to see if this resolves the issue. If using a WordPress Cache plugin, disable it or clear your cache. License key not activated - (in website blank situations or button not available) If your WordPress Dashboard shows a warning "PHP Update required” please update your PHP version in your webhost control panel.

    Best wishes and let me know how you go

    Richard

  • 0 Votes
    7 Posts
    121 Views
    RichardR

    Dear Markus @Markus

    On the documentation page we have two suggested language plugins - Polylang & Q-Translate XT:
    https://laytheme.com/documentation.html#multilanguage

    As for SEO - Yoast SEO clashes with Lay Theme so this is not recommended, you may just have to see which suits you and trial if any errors occur.

    Sorry for any inconvenience regarding the second point,
    Best wishes and thank you for using Lay Theme Markus in 2021

    Richard

  • 0 Votes
    11 Posts
    133 Views
    L

    Hey Armin, thank you so much for the quick fix! Everything is as it was before — really nice.

    Lukas

  • This topic is deleted!

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  • 0 Votes
    7 Posts
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    M

    Perfect!!! Thanks @arminunruh

    Best!
    Markus

  • Updated my site now no images show up, urgent!

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    4 Posts
    48 Views
    arminunruhA

    Hey Max,

    I see you're using the latest version of fullscreen slider addon and almost the latest version of lay theme.

    I tested your issue in my local installation of lay theme and I can see differences in my laytheme's css and yours, causing me to believe:

    if you use a caching plugin you need to clear your cache (always do so after updating lay theme and addons)

    or maybe you need to update lay theme once more

    if that doesnt solve it:

    can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

    sorry about that issue happening!

  • 0 Votes
    6 Posts
    62 Views
    arminunruhA

    hey i think if you update lay theme now there wont be duplicates anymore!

  • Admin Color Scheme - Wordpress

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    3 Posts
    34 Views
    arminunruhA

    When you update lay theme now it will work!

Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
  1. Post a link to where the problem is
  2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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