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Bug Reports

Something is not working? Please provide a screenshot, your browser name and browser version and your operating system.
2.7k Topics 12.7k Posts
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  • Bugs in Firefox

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    E

    @arminunruh

    It probably suckst to hear a thousand times that there's a bug. So here comes some positive feedbackt: Thank you for your great support! The page running again :)

  • 3.5.7 - no images visible - firefox

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    arminunruhA

    if you update lay theme now, it should work again

    big sorry everybody, this was a very small bug that caused huge other bugs.

    sorry for overlooking this, cross browser compatibility can sometimes be really surprising and upredictable

  • Website "not secure" after plugin update

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    RichardR

    Dear @elainechen

    Great to hear! awesome, thanks for coming back and updating :)

    Have a lovely day and best wishes
    Richard

  • Carousel - Vertical Line visible.

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    RichardR

    Dear @030_j

    Hi, i can see the issue however if could post a link to your website i will try to take a better look :)

    Additionally just to be sure:

    Wordpress, Lay Theme & Laytheme's Addons are all up to date?

    Any Custom CSS or JS that may interfere is temporarily removed.

    And third-party plugins de-activated to see if this resolves the issue.

    Let me know and have a wonderful day

    Best
    Richard

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    RichardR

    Dear @billykioso

    Awesome, thank you so much for updating!

    Hope all goes well from here on with the Soundcloud on Firefox

    Best Wishes
    Richard

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  • Customizer does not load / shows only the menu

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    F

    @vitamin_____l Could you tell us how you solved it? Thanks in advance.

  • Background video

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    RichardR

    Dear @alliima

    Awesome! thanks for following up :)

    Have a great day & best wishes
    Richard

  • Text formats not working

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    RichardR

    Dear @leoncov

    Great to hear, thanks for following up :)

    Have a wonderful day Léon, & best wishes

    Richard

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  • Images not shown since updated Laytheme

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    RichardR

    Dear @Anha

    Could you take a screenshot of your backend- The Gridder?

    What happens if you upload a new image into the Media Library and place it in the grid?

    Is Lay Theme, Wordpress & Lay Theme's Addons all up to date?

    Do you have any custom code that may interfere?

    Do you have any Third-party Plugins that when temporarily de-activated, resolve the issue

    https://laytheme.com/troubleshooting.html

    Best wishes :)
    Richard

  • Strange favicon since worpress update

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    RichardR

    Dear @zubairkhan

    Thats really kind, thank you for providing the solution/conclusion to the thread for others! :)

    Best wishes and have a wonderful day

    Sincerely
    Rich

  • Mobile menu not accepting new webfont

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    RichardR

    Dear Georgia @georgiaharizani

    When viewing your webpage on mobile, I inspect that your Menu is in Roboto Mono:

    Screen Shot 2020-11-27 at 3.45.09 PM.png

    What browser are you using, if you do not see the changes clearing your Cache may be a first step.

    If this is indeed a Bug would be great to know so it can be sorted quickly.

    Best wishes & have a wonderful day :)
    Richard

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  • 0 Votes
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    arminunruhA

    Hey so if you update both Lay Theme and the Carousel Addon the Bug is fixed

  • Accordion problem

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  • Image Display

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    RichardR

    Dear @Merlin

    Some first steps of debugging if possible :)

    Do you have any third-party plugins installed that when de-activated solve the issue?

    Do you have any Custom JS that when temporarily removed solves the issue?

    Are Wordpress, Laytheme & Lay theme's plugins all up to date & in sync?

    Best wishes
    Richard

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    RichardR

    Dear @nypaloto

    Awesome! thanks for updating - great to know :)

    Best
    Richard

Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
  1. Post a link to where the problem is
  2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
Online Users
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