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Bug Reports

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2.7k Topics 12.7k Posts
  • Mobile layout doesnt show up

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    RichardR

    Dear Jochem @jochemruarus

    When referring to these icons do you mean the ones in the Wordpress backend?
    Screen Shot 2020-10-22 at 2.42.43 PM.png

    Also if you could post a link to your website with the example issue that would be great and i could better inspect :)

    Best Wishes
    Richard

  • Customize page not working

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    RichardR

    Dear @lucaslarochelle

    No worries, most welcome :)
    Great to hear the issue is solved and you can continue working on that cool website!

    Best wishes, have a wonderful day and thank you for using Lay Theme

    Richard

  • Search term not matching results

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    arminunruhA

    ok, i wrote this down as a bug and i'll need to fix this.

    can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com for further inspection?

  • issues on various devices

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    RichardR

    Dear @The-Red

    Great to hear !

    Thank you for providing a conclusion to this thread and best wishes in the future :)

    sincerely
    Richard

  • Nothing Shows Up Anymore

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    RichardR

    Dear @Willan

    Awesome! :)

    Great to hear and best of luck in the future

    Sincerely
    Richard

  • 0 Votes
    4 Posts
    44 Views
    RichardR

    Dear @OfficeForDesign

    I have seen them this morning yes,

    If you had also sent an email to licensekeys@laytheme.com i have seen this and forwarded it for inspection

    Let me know! :)

    Richard

  • 0 Votes
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    L

    @arminunruh Great! Thanks for your help.

  • Cannot delete anything in code editor

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    RichardR

    Dear @Jonny

    Could you please post a link to your website with the example issue then a better inspection can take place :)

    Best wishes
    Richard

  • 0 Votes
    8 Posts
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    RichardR

    Dear @nypaloto

    Awesome! :)

    Thank you for getting back and making a conclusion to the thread as this helps others as well!

    Best
    Richard

  • Menu items appear without navbar

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    RichardR

    Dear @v1ncent

    Thank you for your bug report,

    If possible could you please post a link to your website with the example issue, and I can take a closer look :)

    Best wishes
    Richard

  • 0 Votes
    2 Posts
    38 Views
    RichardR

    Dear @clbv

    Would it be possible to post a link to your website with the example issue/ issues?

    And i can get a better idea :)

    Sincerely
    Richard

  • Problems with the layout in mobile version

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    RichardR

    Dear @fredyatb

    The website will be displayed based on the Viewport width. So a calculation occurs where if the Browser width is less than say :600px it becomes the TABLET mode and when the browser width becomes less than say: 480px it become Mobile mode.

    This isn't a bug exactly because the website is doing what it should and is displaying what should be displayed based on screen width.

    Let me know your thoughts :)

    Best wishes
    Richard

  • Front Page Customizer doesn't work

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    L

    @leamarque said in Front Page Customizer doesn't work:

    ried everything on the troubleshooting section

    Hi Richard,

    Will do, thank you! :)

  • 0 Votes
    7 Posts
    467 Views
    RichardR

    Dear Omar @omar

    Thank you for following up, and your conclusions on this issue, this helps others with the Thread in the future as well.

    Thank you for using Lay Theme and have a wonderful day

    Best
    Richard

  • This topic is deleted!

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  • Frontpage/Home Issue on Mobile

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    RichardR

    Dear @Flaneur-Company

    Could you please post a link to your website and we can better inspect this issue,

    Have a wonderful day :)

    Sincerely
    Richard

  • Broken Code shown on Page since Update

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    arminunruhA

    Can you update your PHP version to a version like 7.3 or sth like that?
    You can do this in your Webhost Control Panel.
    Screenshot 2020-09-30 at 10.20.03.png

  • Problem with webfonts with Firefox and Chrome

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    2 Posts
    23 Views
    RichardR

    Dear @Lian-Lee

    Could you post a screenshot or refer to the text that isnt being displayed in the correct font?

    Does this plugin give you the ability to add both .woff & .woff2 files?

    Let me know :)
    Best wishes and thank you for using Lay Theme,

    Richard

  • Text bug

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    2 Posts
    15 Views
    RichardR

    Dear @angramaria

    Do you have any third-party plugins installed that when de-activated resolve the issue?

    Do you have any Custom JS that when temporarily removed resolves the issue?

    Best wishes and have a wonderful day,
    Thank you for using Lay Theme

    Rich

  • Instagram browser problem

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    2 Posts
    39 Views
    RichardR

    Dear @Xavi

    When loading the website from Instagram?
    Forgive me, i just wish to understand better the exact setup?

    Best
    Richard

Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
  1. Post a link to where the problem is
  2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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