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Something is not working? Please provide a screenshot, your browser name and browser version and your operating system.
3.0k Topics 13.9k Posts
  • C

    Carousels not showing up after update

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    5 Posts
    114 Views
    RichardR
    Dear @NAS Very strange, please could you email: lostfiles@laytheme.com. will your license key and reference to this post and you will be sent the newest Carousel version as soon as possible. Talk soon & best wishes Nas :) Sincerely Richard
  • edgrbnzE

    Site occasionaly crashes on mobile device/browser (iPhone 12)

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    0 Votes
    7 Posts
    170 Views
    RichardR
    Dear @edgrbnz @felix_rabe Will still forward this for future as is obviously important :) best wishes Richard
  • joshsenderJ

    Customizer Blank (since 3.7.4 update)

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    9 Posts
    183 Views
    RichardR
    Dear @ooblik Sorry to hear this! Could you first please make sure of the following: Customizer controls do not show up This seems to be a bug with the latest versions of WordPress. Please go to "Settings" → "General". Set the "Site Language" to a different language, save, then set it back to your original language. Wordpress, Lay Theme & Laytheme's Addons are all up to date ? Any custom CSS or JS that may interfere is temporarily removed. Any third-party plugins are de-activated to see if this resolves the issue. If using a WordPress Cache plugin, disable it or clear your cache. License key not activated - (in website blank situations or button not available) If your WordPress Dashboard shows a warning "PHP Update required” Please update your PHP version in your webhost control panel. Additionally take a look at https://laytheme.com/troubleshooting.html for known problems. If these do not help: Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com? Obviously likely a Bug & will try to get it sorted as soon as possible. Apologies for any inconvenience this may have caused and thank you for using Lay Theme Sincerely Richard
  • R

    This topic is deleted!

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    1 Posts
    4 Views
    No one has replied
  • O

    no more text ... ? since last update

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    3 Posts
    51 Views
    O
    thank's Felix! i don't know why this extra css....
  • L

    Page loads wrong Vimeo Video

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    4 Posts
    56 Views
    arminunruhA
    nice work!
  • S

    Latest lightbox doen't work with latest laytheme

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    2 Posts
    66 Views
    RichardR
    Dear @Sunnyi Please make sure of the following debuggings: Wordpress, Lay Theme & Laytheme's Addons are all up to date ? Any custom CSS or JS that may interfere is temporarily removed. Any third-party plugins are de-activated to see if this resolves the issue. If using a WordPress Cache plugin, disable it or clear your cache. License key not activated - (in website blank situations or button not available) If your WordPress Dashboard shows a warning "PHP Update required” Please update your PHP version in your webhost control panel. Additionally take a look at https://laytheme.com/troubleshooting.html for known problems. If these do not help: Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com? Is likely a Bug & will try to get it sorted as soon as possible. Apologies for any inconvenience this may have caused and thank you for using Lay Theme Sincerely Richard
  • N

    Right click doesn't work

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    5 Posts
    99 Views
    RichardR
    Dear Nora @nora-heinisch-2 Yes, it is advised that you purchase a License as this will come with necessary updates. As time goes by you are likely to experience issue as your Laytheme gets further out of date. Apologies for any inconvenience caused and have a lovely day :) Sincerely Richard
  • willcanningW

    Row Video Background not showing up on Mobile

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    5 Posts
    101 Views
    willcanningW
    OK - for the time being I was able to use a Vimeo embed and CSS to get this working as I have to deliver the site ASAP. The code is very clunky but fine for now.
  • ffingerF

    Category Filter wrong order

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    5 Posts
    144 Views
    ffingerF
    @Richard I checked your list and sent you an E-Mail. Thanks in advance! :)
  • D

    Webfont (Fontstand) is not working on mobile

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    4 Posts
    73 Views
    RichardR
    Dear JJ @Dodo Could you please convert your font into .woff or .woff2 format and insert it via the Font Manager found within: Lay Options > Webfonts Rather than using the direct <head> method. Within > Text Formats > Custom Classes can still be set Talk soon & best wishes Richard
  • P

    Custom Mouse Cursor left/right for Carousel not showing up

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    5 Posts
    337 Views
    RichardR
    Dear @PTD I am unable to see issue with your Carousel's Custom Arrows. Wish to help & best wishes :) Richard
  • A

    Problem updating changes made on the homepage

    4
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    4 Posts
    85 Views
    RichardR
    Dear @Ailuj To be sure: Wordpress, Lay Theme & Laytheme's Addons are all up to date ? Any custom CSS or JS that may interfere is temporarily removed. Any third-party plugins are de-activated to see if this resolves the issue. If using a WordPress Cache plugin, disable it or clear your cache. ( I know you have cleared this.. ) Best Richard
  • U

    Video thumbnails play automatically on mobile!

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    15 Posts
    539 Views
    T
    Thank you very much for your continuous help Richard! Autolay on Desktop is way too hectic and too much, so "play on mouseover" is mandatory. However the mobile and tablet versions still autoplayed all thumbnails perfectly normal. Until now it has changed. Now the autoplay on mobile and tablet does not work anymore and the thumbnails also have an ugly play icon on mobile. This now results in either: reworking the mobile sites as a workaround or the better version: I hoped it might be possible to solve this problem by using css. Maybe something like: Activating autoplay for thumbnails in customizer and then manually telling the desktop site via CSS to change it to "play on mouseover". Is that possible? I hope you understand what I mean. Cheers!
  • S

    Can't change the frontpage

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    5 Posts
    118 Views
    RichardR
    Dear @Sophie1000 Thanks for update & solution :) Best Richard
  • L

    Custom cursor pointer issue

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    4 Posts
    571 Views
    RichardR
    Dear @lilievongruen Awesome! Have a wonderful day :) Best Richard
  • S

    Carousel does not show up

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    4 Posts
    218 Views
    arminunruhA
    can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?
  • M

    Internal sever error jQuery code

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    8 Posts
    207 Views
    M
    hey @Armin-Unruh, Yes it was related to that, thank you for your help!! It's working again :) Have a nice day, Mathilde
  • F

    Site Title and Browser Back Button

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    9 Posts
    236 Views
    RichardR
    Thanks @arminunruh :)
  • W

    Project Thumbnails not clickable anymore

    4
    0 Votes
    4 Posts
    60 Views
    RichardR
    Dear Phil @Irrlicht Strange indeed! As this is likely a bug, both of you having the same issue: Could you please make sure of the following: Wordpress, Lay Theme & Laytheme's Addons are all up to date ? Any Custom CSS or JS that may interfere is temporarily removed. Any third-party plugins de-activated to see if this resolves the issue. If your WordPress Dashboard shows a warning "PHP Update required" please update your PHP version in your webhost control panel. Additionally please take a look at https://laytheme.com/troubleshooting.html for known problems. If none apply to you - Let me know and i will forward this as soon as possible :) Talk soon & thank you for using Lay Theme Phil Sincerely Richard

I also code custom websites or custom Lay features.
💿 Email me here: 💿
info@laytheme.com

Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
  1. Post a link to where the problem is
  2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
Online Users
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