Skip to content

Bug Reports

Something is not working? Please provide a screenshot, your browser name and browser version and your operating system.
2.7k Topics 12.7k Posts
  • 0 Votes
    7 Posts
    73 Views
    RichardR

    Dear @lilievongruen

    No apologies needed Susann :)
    Im sorry that you had difficulty in the first place,

    If you have any further questions please let me know.

    Best wishes

    Sincerely
    Richard

  • 0 Votes
    6 Posts
    107 Views
    RichardR

    Dear @Markus

    If it's probably a bug, this would be great to get sorted as other with find issues as well in the future,

    Let me know if you are able to send us your contact and login info :)

    Until then, have a wonderful day

    Sincerely
    Richard

  • Slow website

    4
    0 Votes
    4 Posts
    115 Views
    RichardR

    Dear @andrej

    When inspecting your website, for me it does not appear that slow?
    I can understand if you do not wish to change your webspace provider though @Markus thank you for this suggestion! :)

    Searching this Forum for content regarding website optimisation, Let me know if any of these threads bring you closer to your goal:

    https://laytheme.com/documentation.html#speedingup

    http://laythemeforum.com:4567/topic/3916/slow-page-load-question-about-optimizations/10

    http://laythemeforum.com:4567/topic/1451/very-very-slow-load

    http://laythemeforum.com:4567/topic/1130/image-resize/2

    http://laythemeforum.com:4567/topic/4178/slow-loading/11

    http://laythemeforum.com:4567/topic/5432/slow-loading-and-no-h1-tags

    http://laythemeforum.com:4567/topic/5003/loading-times-very-slow-with-laytheme/17

    http://laythemeforum.com:4567/topic/4841/website-sooooooooooo-slow-please-help/6

    http://laythemeforum.com:4567/topic/4841/website-sooooooooooo-slow-please-help/6

    Additionally Use the inspect developer tools to find out which parts of your website are really slower that others:

    https://www.khanacademy.org/computing/computer-programming/html-css/web-development-tools/a/using-the-browser-developer-tools

    Screen Shot 2020-09-08 at 2.49.22 PM.png

    Best
    Richard

  • 0 Votes
    4 Posts
    63 Views
    RichardR

    Dear @Sophie

    Could you please post a link to your website as well as a screenshot example of the issues,
    I would love to try an re-create your issue but unsure of your exact setup,

    As a must ask, do you have any Third-party plugins installed that when de-activated change anything?

    Are Both Lay Theme (theme) up to date as well as the addons?

    Lastly do you have any Custom CSS, JS or HTML than when temporarily removed change the issue?

    Apologies that this thread slipped through Sophie, if none of the above apply i would love to help, especially if this is a bug, the solution will help others in the community as well,

    If so could you please write in 'Chat' a PM and include the username & password to your Wordpress Admin panel and a link to this conversation.

    ( Don't post your private information on this thread :) )

    Best wishes & i hope to help soon

    Sincerely
    Richard

  • Minor Bug: Fullscreen slider + arrow keys

    3
    0 Votes
    3 Posts
    40 Views
    arminunruhA

    I'm releasing a carousel udpate now.
    If you update your carousel addon, this should be fixed!

  • Lightbox bug

    5
    0 Votes
    5 Posts
    72 Views
    arminunruhA

    so this was because there was custom css used.

    the class "hide" is a class that is used by the lightbox addon. and there was custom css that was like

    .hide{ customcss }

    and it interfered with the lightbox addon

  • 0 Votes
    2 Posts
    29 Views
    RichardR

    Dear @Rama94

    Apologies for the late reply, If i'm not mistaken ( forgive me if i am )
    This is an issue regarding your web server and is likely not an issue of Lay Theme itself, and setting that can be changed within your webhost.

    https://wordpress.org/support/topic/mismatched-post_max_size-and-upload_max_filesize-values/

    However do let me know!

    Best Wishes
    Richard

  • 0 Votes
    5 Posts
    58 Views
    RichardR

    Dear @alexpko

    Let me know how it goes!
    Would be great to know if this is truly a Lay theme bug,
    And then we can correct it as soon as possible! :)

    Have a wonderful day
    Best
    Richard

  • 0 Votes
    10 Posts
    160 Views
    arminunruhA

    I too can see now some images are not loaded on an iPad.
    In the iPad Developer Console I see this error:

    The operation couldn’t be completed. (kCFErrorDomainCFNetwork error 310.)

    like:

    GET https://davbal.com/wp-content/uploads/2020/07/bcc_keyimages_day_03-768x1152.jpg The operation couldn’t be completed. (kCFErrorDomainCFNetwork error 310.)

    Really not sure why this would happen.

    You can try and disable lazy image loading in "lay options" → "lazy loading" section and see if that changes things

  • Update not working…

    7
    0 Votes
    7 Posts
    179 Views
    arminunruhA

    hey!
    i haven't seen this issue before. can you ask your website host about what may be happening?
    maybe theres insufficient disk space or your servers firewall restrictions are too tight? not sure

  • The wrong page is loaded

    5
    0 Votes
    5 Posts
    71 Views
    arminunruhA

    when clicking on that link

    Screenshot 2020-09-01 at 15.45.45.png

    at the bottom of this page:

    https://jacklondon.it/franco-arminio-limportanza-di-imparare-un-mestiere

    i arrive on this page:
    https://jacklondon.it/franco-arminio/

    in your admin area there are both posts and pages. please check if any post and page have the same permalink or maybe same title. if they do change the permalink or title.

    also please try to remove the link that does not work and then re-insert the link.

    good luck!

  • Image hover doesn't work within element grid

    2
    0 Votes
    2 Posts
    37 Views
    RichardR

    Dear @adam

    Thank you for looking into this,
    The Image-hover Addon is only working in the main 'Gridder' field and not currently in the "Element Grid"

    Though not directly a bug, its obviously an important next step so i will put it in the development notes to be discussed,

    Thank you for your patience regarding this and for bringing it to light,

    Best wishes
    Richard

  • 0 Votes
    8 Posts
    312 Views
    RichardR

    Dear @Anselm

    Great to hear :)

    Best of Luck
    Richard

  • 0 Votes
    2 Posts
    73 Views
    RichardR

    Dear @jnemeck

    This is an issue affecting a few other's recently too!
    Will inspect that and let you know.

    Additionally:
    Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

    Thanks for using Lay Theme.

    Sincerely
    Richard

  • Frontpage on mobile is not working

    2
    0 Votes
    2 Posts
    37 Views
    RichardR

    Dear @Dominik-Gauly

    Is the problem the site title appearing? or that there is a default white front page?

    Best
    Richard

  • This topic is deleted!

    9
    0 Votes
    9 Posts
    128 Views
  • Cover option on mobile not working

    12
    0 Votes
    12 Posts
    197 Views
    arminunruhA

    ok this should be fixed now with the latest update, sorry this took way too long!

  • 0 Votes
    7 Posts
    108 Views
    arminunruhA

    hey sorry about this, im releasing the fix as an update. this is not something lay theme users should fix themselves by adding custom css.

  • Phone Layout buggy after a while

    6
    0 Votes
    6 Posts
    76 Views
    RichardR

    Dear @j36g2 - Juli

    Thanks for keeping us Updated!

    Best of Luck
    Richard

  • 0 Votes
    7 Posts
    90 Views
    RichardR

    Dear @thomasmaier

    Awesome & great to hear :)

    Thank you for using Lay Theme!

    Best wishes
    Rich

Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
  1. Post a link to where the problem is
  2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
Online Users
V
Forgot your key, lost your files, need a previous Lay Theme or Addon version? Go to www.laykeymanager.com