hey @alistairwilliams

please dont email your bug to me and post it on the forum.
usually i dont do email support.

we talked about this via email and I said:

"Hey Alistair

This is because of some changes made in the way lay theme shows the custom phone layout.
For this to work properly you need to disable custom phone layout.
Now if there is a custom phone layout the markup will exist with the desktop phone layout side-by-side.
It seems that the same shopify button cannot exist twice on a page. so then it doesn't work properly.

You can either disable the feature "custom phone layout" in "lay options"

or you can use the old lay theme version and old versions of plugins
if you choose to do that, let me know which lay theme plugins you use"

Dear @alidarosie

Great to hear!

All the best & thank you for using Lay Theme :)

Best
Richard

Dear @samuel-t

Thank you so much!
Will forward it straight away

Best
Richard

Dear @laurensuyin

Thank you for getting back, apologies for a four day delay.

Regarding possible Plugin issue:

Have you tried de-activating any Third-party plugins to see if this isolates the issue?

Along with this, do you have any Custom CSS, HTML or JS Code added in "Lay Options" that may be causing interference - Removing it temporarily to see if this isolates the problem.

Additionally are both Lay Theme and the Lay Theme "Addons" updated so that they are in sync with one another?

This is a good first step when debugging, However if problems persist and you do feel it is indeed a Lay Theme bug and not any of the above,

Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?
So that we can take a closer look and help you :)

Thank you so much for using Lay Theme

Sincerely
Richard

Dear @qua7

I wanted to follow up and apologise for not providing a solution much much sooner, this is my fault, forgive me.

The Lightbox skipping bug has been on a few threads since this and if i am not mistaken has been corrected in the update.

http://laythemeforum.com:4567/topic/5749/lightbox-skipping-images/9

http://laythemeforum.com:4567/topic/5827/lightbox-images-still-skipping

Thank you for your patience, For using Lay Theme and for being awesome

Sincerely
Richard

Dear @purdy19

I wanted to follow up and Apologise if my suggestion didn't help you find a solution.

If de-activating any third-party-plugins and temporarily removing any Custom CSS,HTML, & JS additions does not isolate the problem

Then please can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?
And we will take a deeper look.

Thank you for you Patience, For using Lay Theme and for being Awesome :)

Sincerely
Richard

Dear @Emil

Ok, If de-activating any third-party-plugins does not identify the issue. As well as this statement:

"The website does not show correctly on the frontend? Please clear your cache of your cache plugin, disable all plugins and remove all custom CSS and JS and see if the problem persists. If your host does caching also clear your WordPress website's cache."

Then:

Please provide your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com

Thank you for using Lay Theme

Best Wishes
Richard

can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

ok im releasing an update now that should fix this!

@Richard-Keith I'll check it out, thanks!

Dear @Mlle-KIO

I see your Titles on my end, am i not looking in the correct place? :)

Screen Shot 2020-08-17 at 5.15.22 PM.png

Best wishes
Richard

Dear @timg

Great to hear
Thank you for your patience and for using Lay Theme!

Best
Richard

We updated the addon and now it works again! Thank you so much :)

please read this

http://laytheme.com/documentation.html#custom-phone-layouts

and read it carefully, this is by design and you can turn it off

hey man

in the text above it says

"The website does not show correctly on the frontend? Please clear your cache of your cache plugin, disable all plugins and remove all custom CSS and JS and see if the problem persists. If your host does caching also clear your WordPress website's cache."

Some plugin you had activated caused some errors…
I disabled all of your plugins and now it works. Please read the text and follow the instructions cause often times that solves many issues, and then u don't need to wait for us to try and fix things

@arminunruh yeah works perfectly again! Thanks a lot!
Thats why I love LayTheme so much... Your work is awesome!

Dear @FW

Thanks for the follow up! :)

Have a wonderful day!

Best
Richard

Dear @fredyatb

A first option is to De-activate The Plugin and then Re-activate it.
Also Are there other Plugins that may be interfering & is everything up to date?

Maybe this isn't the answer that you were looking for but sometimes it can be a first step to fix the problem.

Sincerely
Richard