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Bug Reports

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3.0k Topics 13.9k Posts
  • Carousel glitch when scrolling

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    arminunruhA
    hey! it is a bug indeed. I fixed it and it should work now if you update the carousel addon!
  • White border on top of carousel

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    J
    @Richard-K said in White border on top of carousel: elect "Hide" in > Customize > Menu Style > Menu Bar Thank you so much! Have a lovely day, Richard!
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    RichardR
    Dear @Guido Will look into this, also what is meant by "change from one 'OS' to another"? :) Best wishes Richard
  • Shopify Buy Button won’t show on custom phone layout

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    RichardR
    Dear @kalamakumaran Cool! :) Really valuable input Best Richard
  • Opacity mobile menu (style 2 and 3)

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    G
    Thanks Richard! :)
  • Webfont embeded by link doesn't work

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    RichardR
    Dear @steh Is this the DIN webfont by adobe? is there anymore information so that i can try to re-create the bug on my Theme? Best Richard
  • This topic is deleted!

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  • This topic is deleted!

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  • cant change color of front page and color/size of project mouseover text

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    RichardR
    Dear @mirjam Is it possible that you have set two colours? one within your frontpage's gridder 'set background colour' and the other within Customize > background > background color. I see on your website that your Grid is set to #5555f1 And your website background to ##ffffff Or are you having difficulty just changing one of them - this is not working? Site Title text is currently set to 18px - what were you trying to have? Best wishes :) Richard
  • Video embedding problems

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    RichardR
    Dear @MarcelaGrupp Sorry to hear this! Could you please send your website address, /wp-admin/ username and password and a link to this topic via 'chats' & i can take a better look at what is happening ( note: please dont show your password etc on thread :) Talk soon and have a wonderful day :) Sincerely Richard
  • Cant edit image captions on gridder

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    arminunruhA
    Hey Hanna, I fixed it. It was a weird bug, there was a newline character in your website url, like a linebreak.
  • Footer logo issues

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    RichardR
    Dear @julianfallas No worries! Just glad that you can keep making your Lay Theme website! Have a lovely Day Sincerely Richard :)
  • Lay Theme & Ecwid: Clicking previous page doesn't load expexted page

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    arminunruhA
    the shop feature is working great! there will be woocommerce shop support for lay theme in like a month
  • Ninja Forms and Front End Posting

    user posting ninja form
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    RichardR
    Having trouble myself sorry @ray Also because Ninjaforms is a third party plugin i wont be able to devote much time to sorry - ( although i know many users have ninja forms... ) Best Richard
  • Black screen with alternative HTML5 video player plugins

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    RichardR
    Dear @Baptiste Thanks for the follow up :) Best Richard
  • Cannot access "Appearance" and "Menus" isn't working

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    RichardR
    Dear @raquelpeixoto Some first steps of debugging :) Wordpress, Lay Theme & Laytheme's Addons are all up to date ? Any Custom CSS or JS that may interfere is temporarily removed. Any third-party plugins de-activated to see if this resolves the issue. If using a WordPress Cache plugin, disable it or clear your cache. License key not activated - (in website blank situations or button not available) If your WordPress Dashboard shows a warning "PHP Update required” please update your PHP version in your webhost control panel. Additionally please take a look at https://laytheme.com/troubleshooting.html for known problems. Please let me know if any apply to you or solve the issue :) Talk soon & Best wishes Richard
  • Page is reloading on Menu Click

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    RichardR
    Dear @bb_daniel Thanks for the update! :) If un-enabling the AJAX compatibilty worked then there is no Bug - Enabling AJAX will do this :) If you have any further questions Daniel please feel free & Best wishes _ also you can always use "Chats" to send me something that wont be visible on the Forum :) Sincerely Richard
  • facebook preview image not working

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    RichardR
    Dear @ninaverena Awesome to hear :) Best wishes ! Richard
  • Chrome Bottom Navbar Overlapping 100vh content

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    arminunruhA
    hey @jwk Ok I could take a closer look now. Only the first row that is browserheight gets a special height that is browserheight minus browserbars. All following browserheight rows dont have that special height. Cause when you scroll down the browserbars disappear and then these rows would not fill out the browser. In your layout, your first row is a special row that you use custom css with. It seems that this row is position absolute and this way it is not part of the so called "document flow" and this way your second row is actually your first row. If I just change their order like this: [image: 1611246298595-screenshot-2021-01-21-at-17.23.34.png] This way the first row is the browser height row and this way it gets the correct height.
  • Media Library Problem After Moving Site to New URL

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    RichardR
    Dear Raoul @rgo This one will need further inspection because its hard to say without access to your website. As some first steps of debugging just to be sure: Wordpress, Lay Theme & Laytheme's Addons are all up to date ? Any Custom CSS or JS that may interfere is temporarily removed. Any third-party plugins de-activated to see if this resolves the issue. License key not activated - (in website blank situations or button not available) If your WordPress Dashboard shows a warning "PHP Update required” please update your PHP version in your webhost control panel. Additionally please take a look at https://laytheme.com/troubleshooting.html for known problems. If these do not help: Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com? And will try to get this Bug sorted out as soon as possible Sorry for any Inconvenience Raoul and talk soon :) Best Richard

I also code custom websites or custom Lay features.
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info@laytheme.com

Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
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