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Bug Reports

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2.7k Topics 12.7k Posts
  • [Project Thumbnail] mobile bugs

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    arminunruhA

    @isa123 said in [Project Thumbnail] mobile bugs:

    Autoplay for Video Thumbnail on mobile
    Videos load very slow (mobile/desktop – various browsers)

    Also this should be improved now.
    Can you update lay theme and see if that works better now?

    If not:

    can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

  • Carousel caption link color

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    arminunruhA

    it is fixed now when u update lay theme

  • Carousel links doesn't work

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    7 Posts
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    arminunruhA

    hey sorry for the late reply.

    make sure you have disabled your cache plugin or cleared your cache

    if that doesn't change anything:

    can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

  • Problem with password protection

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    mariusjopenM

    Dear @dnlbrv
    Perfect! Glad to hear!
    Many wishes!
    Marius

  • Laygridder problem: Sync Phone Layout

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    arminunruhA

    hey so i just tested this with the latest version of laygridder and syncing and unsyncing works for me and the behaviour seems back to normal

    can you test this and let me know if it works for you too?

    if it doesn't:
    can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

  • Carousel error Failed to load resource

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    mariusjopenM

    Dear @lousydeal
    Happy to help!
    Best!
    Marius

  • Unpredictable distance between paragraphs

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    mariusjopenM

    Dear @jw
    Nice!
    Thank you for letting us know!
    Best and have a wonderful day!
    Marius

  • 0 Votes
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    mariusjopenM

    Dear @gdk
    Perfect! Glad to hear!
    Many wishes!
    Marius

  • Pages can't be reached by URL

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    mariusjopenM

    Dear @EvaAnna
    Happy to help!
    Best!
    Marius

  • Certain Pages only load content on refresh.

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    mariusjopenM

    Dear @Lloyd
    can you make a screenshot of the console (google inspector) once you see the error?
    Which browser do you use?
    Best!
    Marius

  • Update Bug on 3.0.5 ? Can't update ...

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    arminunruhA

    Hey have you tried googling the error?
    https://www.google.com/search?q=wordpress+the+update+cannot+be+installed+because+we+will+be+unable+to+copy+some+files&oq=wordpress+the+update+cannot+be+installed+because+we+will+be+unable+to+copy+some+files&aqs=chrome..69i57j69i64.2313j0j7&sourceid=chrome&ie=UTF-8

    @mariusjopen that would have been great too if you would have googled that error

    @thomasmaier

    In your webhost control panel please see if you have a firewall activated on your server and disable it.
    In case you haven't entered your license key and activated lay theme, there will be no update notification.

    im really not sure what could cause that error "the update cannot be installed because we will be unable to copy some files"

    i can send the latest lay theme version to you, it works pretty well.

  • 0 Votes
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    No one has replied
  • Error: Mobile Menu visible in Footer?

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    M

    Hey @mariusjopen ,

    i deactivated all plug-ins, the problem remains.
    i dont have CUSTOM JS code, i even do not know, where to use it. i just added some CSS in the Theme-sections.

    Any idea?
    Thanks!

    Micha
    @mariusjopen said in Error: Mobile Menu visible in Footer?:

    Do you have any third-party plugins installed or CUSTOM JS code? Is it possible to deactivate it for a moment to see if the problem remains?

  • 0 Votes
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    mariusjopenM

    Dear @Eeva
    I can see space between the elements.
    Can you post a screenshot?
    Best!
    Marius

  • 0 Votes
    2 Posts
    18 Views
    mariusjopenM

    Dear @aline-one
    when I open the website, those links work.
    Did you have a closer look at the Settings about the project arrows? They depend also on the category.
    Best!
    Marius

  • Hide Site Title on Mobile

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    mariusjopenM

    Dear @carlhampus
    ok. That's a solution.
    And nothing wrong with it!

    Still wird that you were not able to hide it…

    Best!
    Marius

  • 0 Votes
    5 Posts
    40 Views
    mariusjopenM

    Dear @DFortunato
    Do you have any third-party plugins installed or CUSTOM JS code? Is it possible to deactivate it for a moment to see if the problem remains?
    Is Wordpress and LayTheme up to date?
    Also PHP needs to be up-to-date.
    Many wishes!
    Marius

  • Text-Formats for Mobile Title dont work

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    50 Views
    B

    @mariusjopen Hey, thank you!
    I have sent you a temporary link.

  • Website super slow - Safari only

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    arminunruhA

    hey maybe talk to your guy who coded the extra sidebar and bottom color switcher?

    the website loads fine for me on safari

    in the console i see:
    SyntaxError: Can't create duplicate variable: 'players1985'

    maybe some custom code that doesn'T work?

  • Position: sticky not working after update

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    arminunruhA

    i think sticky only works if all parent elements are not position: relative; but position: static.

    you could search through the elements using "right click" → "inspect element" and see if any parent element has position: relative and change its position property to static

    good luck

Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
  1. Post a link to where the problem is
  2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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