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Something is not working? Please provide a screenshot, your browser name and browser version and your operating system.
3.0k Topics 13.9k Posts
  • A

    Background video

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    RichardR
    Dear @alliima Awesome! thanks for following up :) Have a great day & best wishes Richard
  • R

    Text formats not working

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    RichardR
    Dear @leoncov Great to hear, thanks for following up :) Have a wonderful day Léon, & best wishes Richard
  • RichardR

    This topic is deleted!

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  • A

    Images not shown since updated Laytheme

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    RichardR
    Dear @Anha Could you take a screenshot of your backend- The Gridder? What happens if you upload a new image into the Media Library and place it in the grid? Is Lay Theme, Wordpress & Lay Theme's Addons all up to date? Do you have any custom code that may interfere? Do you have any Third-party Plugins that when temporarily de-activated, resolve the issue https://laytheme.com/troubleshooting.html Best wishes :) Richard
  • N

    Strange favicon since worpress update

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    RichardR
    Dear @zubairkhan Thats really kind, thank you for providing the solution/conclusion to the thread for others! :) Best wishes and have a wonderful day Sincerely Rich
  • G

    Mobile menu not accepting new webfont

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    RichardR
    Dear Georgia @georgiaharizani When viewing your webpage on mobile, I inspect that your Menu is in Roboto Mono: [image: 1606445246101-screen-shot-2020-11-27-at-3.45.09-pm.png] What browser are you using, if you do not see the changes clearing your Cache may be a first step. If this is indeed a Bug would be great to know so it can be sorted quickly. Best wishes & have a wonderful day :) Richard
  • T

    This topic is deleted!

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  • M

    HTML5 autoplay loop video behaviour in carousel with "slide" transition

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    arminunruhA
    Hey so if you update both Lay Theme and the Carousel Addon the Bug is fixed
  • S

    Accordion problem

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    No one has replied
  • M

    Image Display

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    RichardR
    Dear @Merlin Some first steps of debugging if possible :) Do you have any third-party plugins installed that when de-activated solve the issue? Do you have any Custom JS that when temporarily removed solves the issue? Are Wordpress, Laytheme & Lay theme's plugins all up to date & in sync? Best wishes Richard
  • N

    Webfont issue: 2 fonts working fine; 3rd one doesn't

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    RichardR
    Dear @nypaloto Awesome! thanks for updating - great to know :) Best Richard
  • M

    This topic is deleted!

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  • J

    This topic is deleted!

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  • A

    inability to upload .ttf fonts to media library

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    RichardR
    Dear Alex @rocked23 Thankyou for posting! :) Best Richard
  • M

    anchor point destroys the top frame

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    arminunruhA
    Hey sorry about this, I'm releasing a new update now and then it should be fixed!
  • J

    Project description above image not showing

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    5 Posts
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    arminunruhA
    Hey, I'm fixing this now and will release the fix with the next update!
  • V

    Issue scrolling up with anchor point

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    12 Posts
    298 Views
    arminunruhA
    Ok I think I found out why this happens. Will be fixed with the next update!
  • L

    This topic is deleted!

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  • L

    No intro option in customize menu :(

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    RichardR
    Dear @Mickael-DARD2 Just to be sure have you got these options ticked? [image: 1605661791056-screen-shot-2020-11-18-at-2.07.58-pm-resized.png] Best Richard
  • B

    styling issue

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    RichardR
    Dear @bora323 I am having trouble getting into your site to view the carousel bullets - maybe you could send me the password via ' private chat' ( do not disclose personal details on the thread :) Best wishes Richard

I also code custom websites or custom Lay features.
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Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

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