Skip to content

Bug Reports

Something is not working? Please provide a screenshot, your browser name and browser version and your operating system.
3.0k Topics 13.9k Posts
  • scroll on pages doesn't work & background problems

    2
    0 Votes
    2 Posts
    78 Views
    RichardR
    Dear @clbv Would it be possible to post a link to your website with the example issue/ issues? And i can get a better idea :) Sincerely Richard
  • Problems with the layout in mobile version

    2
    0 Votes
    2 Posts
    96 Views
    RichardR
    Dear @fredyatb The website will be displayed based on the Viewport width. So a calculation occurs where if the Browser width is less than say :600px it becomes the TABLET mode and when the browser width becomes less than say: 480px it become Mobile mode. This isn't a bug exactly because the website is doing what it should and is displaying what should be displayed based on screen width. Let me know your thoughts :) Best wishes Richard
  • Front Page Customizer doesn't work

    12
    0 Votes
    12 Posts
    395 Views
    L
    @leamarque said in Front Page Customizer doesn't work: ried everything on the troubleshooting section Hi Richard, Will do, thank you! :)
  • Custom right cursor disappearing on right hand side of carousel

    7
    0 Votes
    7 Posts
    602 Views
    RichardR
    Dear Omar @omar Thank you for following up, and your conclusions on this issue, this helps others with the Thread in the future as well. Thank you for using Lay Theme and have a wonderful day Best Richard
  • This topic is deleted!

    2
    0 Votes
    2 Posts
    7 Views
  • Frontpage/Home Issue on Mobile

    7
    0 Votes
    7 Posts
    253 Views
    RichardR
    Dear @Flaneur-Company Could you please post a link to your website and we can better inspect this issue, Have a wonderful day :) Sincerely Richard
  • Broken Code shown on Page since Update

    5
    0 Votes
    5 Posts
    93 Views
    arminunruhA
    Can you update your PHP version to a version like 7.3 or sth like that? You can do this in your Webhost Control Panel. [image: 1601454025789-screenshot-2020-09-30-at-10.20.03.png]
  • Problem with webfonts with Firefox and Chrome

    2
    0 Votes
    2 Posts
    42 Views
    RichardR
    Dear @Lian-Lee Could you post a screenshot or refer to the text that isnt being displayed in the correct font? Does this plugin give you the ability to add both .woff & .woff2 files? Let me know :) Best wishes and thank you for using Lay Theme, Richard
  • Text bug

    2
    0 Votes
    2 Posts
    52 Views
    RichardR
    Dear @angramaria Do you have any third-party plugins installed that when de-activated resolve the issue? Do you have any Custom JS that when temporarily removed resolves the issue? Best wishes and have a wonderful day, Thank you for using Lay Theme Rich
  • Instagram browser problem

    2
    0 Votes
    2 Posts
    56 Views
    RichardR
    Dear @Xavi When loading the website from Instagram? Forgive me, i just wish to understand better the exact setup? Best Richard
  • This topic is deleted!

    4
    0 Votes
    4 Posts
    15 Views
  • 'not secure'

    3
    0 Votes
    3 Posts
    224 Views
    RichardR
    Dear @omar Awesome! :) Best Richard
  • Front Page not Changing

    2
    0 Votes
    2 Posts
    43 Views
    RichardR
    Dear @martinfalck I do not completely understand sorry, :) Front page has 'gotten stuck' ? I can navigate your website and move around. Let me know and have a wonderful day, Best wishes Richard
  • Meta description wrong

    3
    0 Votes
    3 Posts
    129 Views
    arminunruhA
    hi you need to wait for google to update your meta description. this might take some time. also if you use YOAST you need to set your frontpage in "settings" -> "reading" make sure the same frontpage is set in customize -> frontpage now when editing that page make sure the correct meta description is in there I believe these instructions are also in a notification I added to lay theme in either "plugins" or "lay options" when yoast is activated also the website description meta tag that your screenshot shows will not be in use if you have yoast activated to prevent duplicate meta tags. you'll have to do the above and enter the text of your screenshot to the yoast meta tag of your frontpage.
  • This topic is deleted!

    1
    0 Votes
    1 Posts
    2 Views
    No one has replied
  • Problem with scaling the menu bar

    2
    0 Votes
    2 Posts
    71 Views
    RichardR
    Dear @marynasakowska I see: :) [image: 1601032984065-screen-shot-2020-09-25-at-1.22.10-pm-resized.png] Best of you write me a Private Message with your login info and a link to this conversation, I will be able to look into it on Monday if this is not too late :) Best wishes and thank you for using Lay Theme Sincerely Richard
  • Issue with 'Max width of content'

    5
    0 Votes
    5 Posts
    310 Views
    K
    dingdong
  • Menu Bar color doesn't work

    8
    0 Votes
    8 Posts
    240 Views
    RichardR
    Dear @fredyatb I agree with you on this, Now i am unable to view the website :) Best Richard
  • Carousel and slider addon do not work

    5
    0 Votes
    5 Posts
    131 Views
    RichardR
    Dear @antoniaro There has been a new Carousel plugin update, could you please update your Wordpress, Lay Theme & carousel Plugin. Let me know :) Sincerely Richard
  • Custom Mouse Cursor on Fullscreen Slider Addon

    4
    0 Votes
    4 Posts
    195 Views
    RichardR
    Dear @metapublishing Hi Rocco! Did you come to a solution regarding the arrow on windows? Best Richard

I also code custom websites or custom Lay features.
šŸ’æ Email me here: šŸ’æ
info@laytheme.com

Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
  1. Post a link to where the problem is
  2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
Online Users
Forgot your key, lost your files, need a previous Lay Theme or Addon version? Go to www.laykeymanager.com