can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

Thank you, it worked. Now it looks just like it should again

yes please do so!

can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

i need your ftp login too

@arminunruh Email sent. Thank you!

there should be an email by gumroad with the files

hey sorry!

i sent an email

@Bloodred you would also have to get a Webhosting plan with a "database", because you need a webspace and a database to host and install Wordpress/Laytheme. Maybe you could take a look if orangewebsites offer this.

There is a difference between Wordpress.com and Wordpress.org.

See here for more info:
https://laytheme.com/installation.html

hey i think we emailed right and you reinstalled wordpress and then it worked

can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

hey there, other theme's content doesnt work with lay theme unfortunately

but i think i just sent you a refund right

hey there, sorry
does it work now?
can you send your /wp-admin/ login to info@laytheme.com

Dear @bequillard

Lay Theme activations can be reset if desired. Feel free to email me at licensekeys@laytheme.com with your License key and i can remove the activation 🌝

Best wishes Richard

Dear @craigfeldspar

I see in the "never show resized versions setting":

"Normally, when appropriate, Lay Theme uses automatically generated smaller image sizes to speed up loading.
This setting does not apply to the phone version. Activate this if your images seem blurry."

This is probably due to loading speeds on mobile devices.

talk soon Richard

Dear @CharlotteRRRRRRR

If the above debugging steps are confirmed and you still cannot access the Customizer, you are welcome to send me you login details via 'Chats' and i can take a closer look 🔍

Note: please do not disclose any private info on the thread itself 🌝

Best wishes Richard

Dear @concigliery

Are you able to upload any screenshots of The wordpress admin side or any other information would be appreciated 🌝

Best Richard

Dear @koencolpaert

Sorry to hear about the Crash, i can definitely help you on the License key front.

licensekeys@laytheme.com

I can reset any License key you wish or remove any websites activated on that key. This way you can use them moving forwards as if they are fresh.

talk soon ✨ Richard

Dear @Savvy

Are you able to provide any more info about the Installation. Was it installed into > Appearance > Themes? or into the plugin area - also:

Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

Any custom CSS or JS that may interfere is temporarily removed.

Any third-party plugins are de-activated to see if this resolves the issue.

Talk soon & best wishes Richard

To anyone reading and clarify a bit more:
When you drop all the files from your phpmyadmin and replace them with the new .sql, realise the password you now need to enter is the password you used on your earlier website build and not a password you may have set for the new hosting location.