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Installation Problems

Did you follow the steps in "How to Install" and "Troubleshooting" but still have problems? And your webhost support could not help you either? Ask here.
301 Topics 1.1k Posts
  • E

    Single Licence Key

    2
    0 Votes
    2 Posts
    195 Views
    mariusjopenM
    Dear @Elsa-Leguevaques can you post a link to your website? It should not get stuck. Best! Marius
  • T

    License already in use

    16
    0 Votes
    16 Posts
    2k Views
    mariusjopenM
    Dear @chris-vuko Best is if you write an email to info@laytheme.com and include a link to this conversation. Marius
  • K

    License Key Management

    5
    0 Votes
    5 Posts
    402 Views
    mariusjopenM
    Great! Happy to hear!
  • leoooL

    after moving site wordpress wants to do fresh install

    6
    1 Votes
    6 Posts
    544 Views
    mariusjopenM
    Hi @leooo ah great! Happy you managed! Thank you for letting us know! Marius
  • J

    No customizer option possible, fatal error

    5
    0 Votes
    5 Posts
    550 Views
    mariusjopenM
    Dear @JoeJoe great! Happy to hear and thank you for letting us know! Marius
  • N

    Can't update anymore

    2
    0 Votes
    2 Posts
    211 Views
    mariusjopenM
    Dear @NR here you can see the overview of all the updates: http://laytheme.com/version-history.html You need to enter a serial number from now on to update. Best! Marius
  • M

    client receiving spam web design emails after purchasing Laytheme

    3
    0 Votes
    3 Posts
    253 Views
    arminunruhA
    Hey we never had that happen before. Maybe this is not related to lay theme, not sure!
  • dafvD

    Unable to add images — Error message appears

    5
    0 Votes
    5 Posts
    399 Views
    arminunruhA
    hey please switch to another theme and upload a file again. if it doesnt work either it has nothing to do with lay theme.
  • E

    Can I use OVH as webspace host for Lay Theme?

    3
    0 Votes
    3 Posts
    364 Views
    E
    I will try then. Thank you very much for your help!
  • R

    UNEXPECTED ERROR. Help! Deleted entry or still no free activation?

    2
    0 Votes
    2 Posts
    213 Views
    arminunruhA
    hey as we talked about already, the activation doesn't work because your server blocks the connection to my license key server. not sure how to solve that.
  • R

    new hosting package

    3
    0 Votes
    3 Posts
    296 Views
    R
    Thank you so much! I'm going to try it.
  • J

    License Key

    2
    0 Votes
    2 Posts
    232 Views
    mariusjopenM
    Dear @JFA Best is if you write an email to info@laytheme.com and include a link to this conversation. Marius
  • A

    Images content doesn't appear

    2
    0 Votes
    2 Posts
    319 Views
    mariusjopenM
    Dear @aronsmth on my Safari the content is displayed. But the video is not playing. Can you make a bit more extra content in to test. Some images and text? Best! Marius
  • M

    Disable Menu on Fronpage (Desktop only?)

    5
    0 Votes
    5 Posts
    445 Views
    P
    @marvic Please post your solution here. Comments like "Solved it!" don’t help nobody.
  • X

    This topic is deleted!

    1
    0 Votes
    1 Posts
    2 Views
    No one has replied
  • P

    mobile gridder issues

    9
    0 Votes
    9 Posts
    864 Views
    mariusjopenM
    Dear @Pierre-Fave I made a test project to have a look. When creating the mobile Layout you can try this option: [image: 1531070705533-bildschirmfoto-2018-07-08-um-19.24.09-resized.png] Hope that helps! Marius
  • R

    activation key

    2
    0 Votes
    2 Posts
    262 Views
    mariusjopenM
    Dear @rosekeser Best is if you write an email to info@laytheme.com and include a link to this conversation. Marius
  • L

    Content not showing. HELP!

    3
    0 Votes
    3 Posts
    626 Views
    mariusjopenM
    Dear @Lu-Liang yes. Have a look at the link which @mike gave you. That might do the job, Best! Marius
  • L

    This topic is deleted!

    1
    0 Votes
    1 Posts
    4 Views
    No one has replied
  • E

    project thumbnail not showing

    4
    0 Votes
    4 Posts
    585 Views
    mariusjopenM
    Dear @ema-studio it looks like a plugin is causing that error: [image: 1528153143189-bildschirmfoto-2018-06-05-um-00.58.04-resized.png] (Click on the picture to have a closer look) Can you deactivate all plugins and see if the problem remains? Best! Marius

I also code custom websites or custom Lay features.
💿 Email me here: 💿
info@laytheme.com

Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
  1. Post a link to where the problem is
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  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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