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Installation Problems

Did you follow the steps in "How to Install" and "Troubleshooting" but still have problems? And your webhost support could not help you either? Ask here.
300 Topics 1.1k Posts
  • T

    Can't see the gridder

    20
    0 Votes
    20 Posts
    2k Views
    arminunruhA
    can u update again
  • C

    Add ons not working/active

    4
    0 Votes
    4 Posts
    113 Views
    arminunruhA
    ur login doesnt work :(
  • T

    This topic is deleted!

    1
    0 Votes
    1 Posts
    1 Views
    No one has replied
  • P

    Critical error after activating the theme in WP

    6
    0 Votes
    6 Posts
    155 Views
    arminunruhA
    oops yea you need a php version that is up to date :O
  • L

    This topic is deleted!

    3
    0 Votes
    3 Posts
    10 Views
  • O

    Reset license keys

    4
    0 Votes
    4 Posts
    112 Views
    arminunruhA
    yea send an email here licensekeys@laytheme.com
  • H

    missing style.css stylesheet

    12
    0 Votes
    12 Posts
    597 Views
    arminunruhA
    hey read the instructions carefully on https://laytheme.com/installation.html if you bought a license here https://laytheme.com/buy-now.html , that zip includes a lay.zip file which is a theme. all other files are plugins if you bought any of these https://laytheme.com/addons.html those are plugins
  • C

    font size of the menu

    2
    0 Votes
    2 Posts
    56 Views
    arminunruhA
    hey! you can create a textformat in "textformats" and as a fontsize choose "%" then in the customizer apply that textformat to the menu maybe also make the spaceright use % instead of px so that would be "space right in"
  • S

    Theme crashed - because of Polylang?

    16
    0 Votes
    16 Posts
    558 Views
    arminunruhA
    sure, with the next update it'll be compatible with older versions of php
  • K

    Unable to update lay theme / to login wp admin

    9
    0 Votes
    9 Posts
    373 Views
    arminunruhA
    hey take a look at this: https://laytheme.com/troubleshooting.html#critical-error
  • S

    Splitscreen / option missing

    4
    0 Votes
    4 Posts
    94 Views
    S
    @arminunruh Yes, thank you, found it!!
  • T

    Lay theme crash after update (can't access wordpress)

    5
    0 Votes
    5 Posts
    148 Views
    T
    It worked! Thank you very much for your help and your quick aanswer! :)
  • K

    website is just showing frontpage and redirects to myurl.de/local; wp-admin is not showing up.

    3
    0 Votes
    3 Posts
    82 Views
    arminunruhA
    so basically try and either export your database use a texteditor to replace the wrong urls with the right ones and then import your database again a part of this youtube video explains it: https://laytheme.com/documentation/moving-website.html or just redo the whole site export / import process that you may have used a plugin like duplicator for
  • S

    After latest update rows not working correct

    3
    0 Votes
    3 Posts
    77 Views
    arminunruhA
    can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?
  • F

    Theme broke: Stylesheet is missing after updating

    4
    0 Votes
    4 Posts
    90 Views
    F
    Thank you, it worked. Now it looks just like it should again
  • F

    This topic is deleted!

    1
    0 Votes
    1 Posts
    7 Views
    No one has replied
  • D

    Critical error message

    4
    0 Votes
    4 Posts
    132 Views
    arminunruhA
    yes please do so! can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com? i need your ftp login too
  • B

    Theme broke after update. v3.5.4.

    4
    0 Votes
    4 Posts
    60 Views
    B
    @arminunruh Email sent. Thank you!
  • E

    No zip file received

    4
    0 Votes
    4 Posts
    71 Views
    arminunruhA
    there should be an email by gumroad with the files
  • A

    Can't find my license key

    2
    0 Votes
    2 Posts
    29 Views
    arminunruhA
    hey sorry! i sent an email

I also code custom websites or custom Lay features.
šŸ’æ Email me here: šŸ’æ
info@laytheme.com

Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options ā†’ Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
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  2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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