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Installation Problems

Did you follow the steps in "How to Install" and "Troubleshooting" but still have problems? And your webhost support could not help you either? Ask here.
283 Topics 1.0k Posts
  • 0 Votes
    7 Posts
    40 Views
    RichardR
    Dear @stephen

    To clarify, you are referring to a long list of "array offset Value" prompts/code within your Wordpress dashboard?

    Also please make sure of the following for debugging:

    Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

    Any custom CSS or JS that may interfere is temporarily removed.

    Any third-party plugins are de-activated to see if this resolves the issue.

    If you have any screenshots or other relevant information available that may help please also post this πŸ”

    Talk soon Stephen & have a wonderful day 🌞 Richard
  • 0 Votes
    8 Posts
    44 Views
    RichardR
    Dear @parizer3000

    Thank you for the update, I wish you a lovely weekend too! 🌝

    Best wishes Richard
  • No preview

    2
    0 Votes
    2 Posts
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    RichardR
    Dear Daniel @Daniel1234

    You're getting a 404 error, have you looked into the troubleshooting of this problem on the Lay Theme website? 🌝

    https://laytheme.com/troubleshooting.html#nothing-shows-up

    Best wishes Richard
  • Mistake

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    0 Votes
    2 Posts
    13 Views
    RichardR
    Dear @amelia

    Sorry that you ran into trouble with the Wordpress Hosting and Lay Theme. If you could please email:

    licensekeys@laytheme.com

    With your License key and a copy of the Invoice from Gumroad you recieved when purchasing Lay Theme. A request for a refund can then be put forwards 🌝

    Best wishes Amelia Richard
  • Search.php problem

    2
    0 Votes
    2 Posts
    35 Views
    RichardR
    Dear @Stanczyk

    Are you able to do a fresh re-install making sure:

    Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

    Any custom CSS or JS that may interfere is temporarily removed.

    Any third-party plugins are de-activated to see if this resolves the issue.

    If you need a fresh version of Lay Theme please email your License Key with a link to this thread to: lostfiles@laytheme.com

    Talk soon and best wishes 🌝 Richard
  • New CDN - webfont not working anymore

    2
    0 Votes
    2 Posts
    31 Views
    RichardR
    Dear @nypaloto

    If these help:

    http://laythemeforum.com:4567/topic/6476/font-encoded-in-base64

    http://laythemeforum.com:4567/topic/6094/variable-font-can-be-used

    http://laythemeforum.com:4567/topic/917/activate-styllistic-sets/6

    http://laythemeforum.com:4567/topic/6206/webfont-issue-2-fonts-working-fine-3rd-one-doesn-t ( This one is you :)

    Best wishes 🌞 Richard
  • 0 Votes
    2 Posts
    25 Views
    RichardR
    Dear Susanna @reallybadatstuff ( im sure not that bad 🌝)

    I cannot see any problem obvious fix from the front-end of http://www.susanna.studio/

    Could you please make sure of the following:

    Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

    Any custom CSS or JS that may interfere is temporarily removed.

    Any third-party plugins are de-activated to see if this resolves the issue.

    If using a WordPress Cache plugin, disable it or clear your cache.

    License key not activated - (in website blank situations or button not available)

    If your WordPress Dashboard shows a warning "PHP Update required”
 Please update your PHP version in your webhost control panel.

    Possibly your website is running PHP 8.0 this has been known in some cases to cause issue.

    If none of the above apply to you: Could you please send me your Login details via 'Chat' and i will help by logging in and inspecting further πŸ”

    NOTE: Please do not disclose private info via this thread

    Talk soon Susanna and have a wonderful day πŸ– Sincerely Richard
  • 0 Votes
    6 Posts
    179 Views
    RichardR
    Dear @hugak

    Yes some clarification that may help.
    There is wordpress.com which is a wordpress hosting / web package all in one. You do not need to delete this account, however it wont work with Lay Theme unfortunately.

    If you go to wordpress.org ( i know a little confusing ) you are able to download the free program; "Wordpress ( CMS or: content management system ).
    This is free software and separated from Wordpress.com the hosting/account service.

    Many websites use "wordpress" the CMS and install it on their domains, in fact many hosting providers E.g dreamhost - have "one-click installs" to add to your website.

    As stated on Lay Theme's installation page: https://laytheme.com/installation.html
    Lay Theme will work on any Wordpress except the specialised wordpress.com / hosting package all in one version.

    Hope this provides some helpful insight @hugak it can be confusing i know with how Wordpress the company has structured this .com / .org situation.

    Sincerely Richard
  • lisence key reset

    2
    0 Votes
    2 Posts
    21 Views
    RichardR
    Dear @NAS

    If you send an email to:

    licensekeys@laytheme.com.

    With your License key, It can be manually reset for you βœ…

    Hope this helps & best wishes Richard
  • key in use

    2
    0 Votes
    2 Posts
    24 Views
    RichardR
    Dear @NAS

    If you send an email to:

    licensekeys@laytheme.com.

    Explaining ( or link to this thread ) with your License key, it can be manually deactivated for you. Then you would be free to use it again.

    Thank you for supporting Laytheme @NAS & have a wonderful day 🌝 Sincerely Richard
  • 0 Votes
    3 Posts
    35 Views
    RichardR
    Dear @BorisL

    Have you only purchased the Lightbox Addon and not 'Laytheme'? The Addon is an 'extension' that must be added to Laytheme.

    Laytheme = Main install
    Lightbox = Attachment or - Addon

    Laytheme is installed into:

    Appearance > Themes

    The Lightbox Addon is installed into:

    Plugins > Upload

    Talk soon & best wishes
    Richard

  • License Key and moving a website

    3
    0 Votes
    3 Posts
    57 Views
    B

    Thank you, Richard!

  • Installation Problem Error on Wordpress

    4
    0 Votes
    4 Posts
    54 Views
    RichardR
    Dear Agnes @Agnes3000

    Wonderful thank you for the update, i will keep this in mind if others have similar issue in the future!

    Best Richard
  • 0 Votes
    2 Posts
    32 Views
    RichardR
    Dear @May27

    Hope the following link helps:

    https://laytheme.com/troubleshooting.html#installation-missing-stylesheet

    Best wishes
    Richard

  • 0 Votes
    2 Posts
    21 Views
    RichardR
    Dear Ola @olaru

    You are correct, On three domains of your choice you can use the one License key.

    Hope this helps & have a wonderful day :)
    Richard

  • This topic is deleted!

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    No one has replied
  • I can not Create Pages / Projects etc.

    2
    0 Votes
    2 Posts
    24 Views
    RichardR

    Dear @felixk

    Some first steps of debugging if you will:

    Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

    Any Custom CSS or JS that may interfere is temporarily removed.

    Any third-party plugins de-activated to see if this resolves the issue.

    If your WordPress Dashboard shows a warning "PHP Update required"
    please update your PHP version in your webhost control panel.

    Additionally please take a look at https://laytheme.com/troubleshooting.html for known problems.

    If these do not help:
    Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

    Sincerely
    Richard

  • 0 Votes
    4 Posts
    44 Views
    RichardR

    Dear Kensington @kenzweee

    Great :) glad you can continue with your project!

    Best wishes
    Richard

  • Lay Theme update doesn't appear

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    0 Votes
    2 Posts
    23 Views
    RichardR

    Dear @joanasousa

    Strange, sometimes it may take a little while for Lay Theme to register with updates, but unlikely.

    Please feel free to email lostfiles@laytheme.com asking for the most recent update and it will be sent to you.

    If further issue occurs after this let me know and will try to sort it out! :)

    Best wishes

    Richard

  • This topic is deleted!

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Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options β†’ Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
  1. Post a link to where the problem is
  2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
Online Users
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