Yes some clarification that may help.
There is wordpress.com which is a wordpress hosting / web package all in one. You do not need to delete this account, however it wont work with Lay Theme unfortunately.

If you go to wordpress.org ( i know a little confusing ) you are able to download the free program; "Wordpress ( CMS or: content management system ).
This is free software and separated from Wordpress.com the hosting/account service.

Many websites use "wordpress" the CMS and install it on their domains, in fact many hosting providers E.g dreamhost - have "one-click installs" to add to your website.

As stated on Lay Theme's installation page: https://laytheme.com/installation.html
Lay Theme will work on any Wordpress except the specialised wordpress.com / hosting package all in one version.

Hope this provides some helpful insight @hugak it can be confusing i know with how Wordpress the company has structured this .com / .org situation.

If you send an email to:

licensekeys@laytheme.com.

With your License key, It can be manually reset for you ✅

If you send an email to:

licensekeys@laytheme.com.

Explaining ( or link to this thread ) with your License key, it can be manually deactivated for you. Then you would be free to use it again.

Have you only purchased the Lightbox Addon and not 'Laytheme'? The Addon is an 'extension' that must be added to Laytheme.

Laytheme = Main install
Lightbox = Attachment or - Addon

Laytheme is installed into:

Appearance > Themes

The Lightbox Addon is installed into:

Plugins > Upload

Talk soon & best wishes
Richard

Thank you, Richard!

Wonderful thank you for the update, i will keep this in mind if others have similar issue in the future!

Hope the following link helps:

https://laytheme.com/troubleshooting.html#installation-missing-stylesheet

Best wishes
Richard

You are correct, On three domains of your choice you can use the one License key.

Hope this helps & have a wonderful day :)
Richard

Dear @felixk

Some first steps of debugging if you will:

Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

Any Custom CSS or JS that may interfere is temporarily removed.

Any third-party plugins de-activated to see if this resolves the issue.

If your WordPress Dashboard shows a warning "PHP Update required"
please update your PHP version in your webhost control panel.

Additionally please take a look at https://laytheme.com/troubleshooting.html for known problems.

If these do not help:
Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

Sincerely
Richard

Dear Kensington @kenzweee

Great :) glad you can continue with your project!

Best wishes
Richard

Dear @joanasousa

Strange, sometimes it may take a little while for Lay Theme to register with updates, but unlikely.

Please feel free to email lostfiles@laytheme.com asking for the most recent update and it will be sent to you.

If further issue occurs after this let me know and will try to sort it out! :)

Best wishes

Richard

Dear @Richard-K
Yes, already received an email but the problem maintains.
Can you help with this?
Thank you,
Sofia

Oh thanks I hadn't seen this. Let me try the uploads and then I'll send some stuff over.

Maybe this helps:

http://laythemeforum.com:4567/topic/2972/lay-theme-and-polylang_front-page?_=1604310822638

Dear @Elt01123

This is possible :)
Could you send an email to licensekeys@laytheme.com with your License key and reference to this thread and we can sort that out!

Best Wishes thank you for using Lay Theme and Seasons Greetings :)

Richard