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Installation Problems

Did you follow the steps in "How to Install" and "Troubleshooting" but still have problems? And your webhost support could not help you either? Ask here.
289 Topics 1.1k Posts
  • License key

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    RichardR

    Dear @annaluna

    We can find solutions to your License key issues if you could please send your License key to licensekeys@laytheme.com

    Along with a description of your issue as well as a link to this thread if you like

    Let us know, we wish to help

    Best
    Richard

  • +Project & +Carousel do not appear in Gridder

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    RichardR

    Dear @MMXX

    This is great, happy to hear everything is running smoothly again :)

    Best wishes
    Richard

  • Can't update laytheme

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    arminunruhA

    Hello @viktorhor I also tried sending u an email to ur email address contact@viktorhorvath.com
    However, it says "There was a temporary problem delivering your message to contact@viktorhorvath.com. Gmail will retry for 47 more hours. You'll be notified if the delivery fails permanently."

    Just a heads up for u

  • This topic is deleted!

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  • install file size exceeds file size directive

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    mariusjopenM

    Dear @NAS
    I think we answered that in another thread.
    Best!
    Marius

  • Problem installing lay theme

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    mariusjopenM

    Dear @Hhpan
    you need to increase the upload filesize.
    In the php.ini you can do it.
    Contact your provider.

    Dear @NAS
    Thank you for helping!
    We appreciate the time people take to make the LayTheme community stronger.
    Best!
    Marius

  • 0 Votes
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    U

    any news regarding an estimated time for woocommerce integration on laythme?

  • Reset license

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    mariusjopenM

    Dear @Jaewan-Yu
    Best is if you write an email to info@laytheme.com and include a link to this conversation.
    Many wishes!
    Marius

  • 0 Votes
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    mariusjopenM

    No worries! Happy to help!

  • PHP Update with OVH

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    Hayo GebauerH

    @Filippo hey, I called customer service (in this case OVH) they gave me a step by step guide on what to edit (over the phone) so I can't recall what it was, best you call your provider

  • 0 Votes
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    mariusjopenM

    Dear @joanaflcarneiro
    Perfect! Glad to hear!
    Many wishes!
    Marius

  • License keys left in old domain.

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    mariusjopenM

    Dear @gunesmu
    Best is if you write an email to info@laytheme.com and include a link to this conversation.
    Many wishes!
    Marius

  • Installation problem: menus

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    mariusjopenM

    Dear @Laurence
    Nice!
    Thank you for letting us know!
    Best and have a wonderful day!
    Marius

  • lay.zip plugin installation failed

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  • dif between grid's row gutter and website

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    J

    Dear Marius, I have found the solution.

  • Images not showing in the website after update

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    GonzaloG

    @arminunruh Yes, sorry I didn't explain myself, as you can see in the example, the latest version of the laytheme doesn't remember the scroll position. The previous version did.
    Thank you for looking into this!

  • instalation problem

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    J

    @arminunruh
    Great! It's working.
    Thank you very much.

Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
  1. Post a link to where the problem is
  2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
Online Users
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