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Installation Problems

Did you follow the steps in "How to Install" and "Troubleshooting" but still have problems? And your webhost support could not help you either? Ask here.
301 Topics 1.1k Posts
  • O

    This topic is deleted!

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  • S

    Cannot load manage- (lay options menu)

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    S
    Dear @Richard-K Yes, already received an email but the problem maintains. Can you help with this? Thank you, Sofia
  • N

    moving website failure

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    N
    Oh thanks I hadn't seen this. Let me try the uploads and then I'll send some stuff over.
  • C

    Multi language does not work at Homepage with Polylang plug in

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    N
    Maybe this helps: http://laythemeforum.com:4567/topic/2972/lay-theme-and-polylang_front-page?_=1604310822638
  • E

    License Key

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    RichardR
    Dear @Elt01123 This is possible :) Could you send an email to licensekeys@laytheme.com with your License key and reference to this thread and we can sort that out! Best Wishes thank you for using Lay Theme and Seasons Greetings :) Richard
  • E

    Remove download button from HTML5 video player

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    RichardR
    Dear @Elsa-Leguevaques Try adding the following code: <script> window.laytheme.on("newpageshown", function(layoutObj, type, obj){ jQuery('video').attr('controlslist',"nodownload"); }); </script> Within the "custom <head> content" of Lay Options - Custom CSS & HTML [image: 1608337179425-screen-shot-2020-09-14-at-2.51.54-pm-resized.png] Best :) Richard
  • J

    Reached maximum allowable domains.

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    RichardR
    Dear Julien @julienfelixweb You should receive an email soon with the Information relating to your license key :) Best wishes Richard
  • L

    SSL Cert Installation Error

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    arminunruhA
    Hey! This is an error with misconfiguring wordpress. Please try google: https://www.google.com/search?q=cannot+login+to+wordpress+admin+after+changing+url&rlz=1C5CHFA_enDE926DE928&oq=cannot+access+wordpress+admin+after+url+ch&aqs=chrome.1.69i57j0i22i30i457.8679j0j7&sourceid=chrome&ie=UTF-8 This would be the solution: – Using FTP/ SFTP , or your web-host’s cPanel or whatever file management application your host provides, access phpMyAdmin on your host, then find your DB, there check the wp_options Table (Note: The table prefix of wp_ may be different if you changed it when installing), and make sure siteurl field and home field are correct. See https://codex.wordpress.org/Changing_The_Site_URL#Changing_the_URL_directly_in_the_database – If you don’t feel comfortable messing with the database, contact your hosting provider to help you with this or try other methods described in the aforementioned codex – If you haven’t already done, always backup your database before doing any actions, just in case something really goes wrong. You can never have enough backups!
  • S

    McAfee Virus warning in downloaded Zips

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  • D

    Mobile Menu top space top does not work

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    RichardR
    Dear @DasZitat Am i correct if this is the desired result? [image: 1601285164223-screen-shot-2020-09-28-at-11.23.50-am-resized.png] Please let me know if this code works: nav.laynav.mobile-nav.active { padding-top: 45px !important; } Best Richard
  • L

    Error Page when uploading lay.zip

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    RichardR
    Dear @leandaheler Sorry if this is the wrong question right now, but i wish to help, just to clarify? Did you upload the compressed file or the opened "zip"? Did you upload the Lay Theme file into Plugins instead of Themes? Could you please take a screenshot of the problem as when i view your site I am getting: [image: 1599149687447-screen-shot-2020-09-03-at-6.14.38-pm.png] Is everything ok there? Best wishes & let me know Sincerely Richard
  • E

    License Key Management

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    RichardR
    Dear @Eneab Apologies to send you onto another platform but it should help you faster: Could you please write an email with your "license key" and a link to this thread to licensekeys@laytheme.com And there we can deal with License Key related issues. Best Wishes Sincerely Richard
  • A

    License key

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    RichardR
    Dear @annaluna We can find solutions to your License key issues if you could please send your License key to licensekeys@laytheme.com Along with a description of your issue as well as a link to this thread if you like Let us know, we wish to help Best Richard
  • M

    +Project & +Carousel do not appear in Gridder

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    RichardR
    Dear @MMXX This is great, happy to hear everything is running smoothly again :) Best wishes Richard
  • V

    Can't update laytheme

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    arminunruhA
    Hello @viktorhor I also tried sending u an email to ur email address contact@viktorhorvath.com However, it says "There was a temporary problem delivering your message to contact@viktorhorvath.com. Gmail will retry for 47 more hours. You'll be notified if the delivery fails permanently." Just a heads up for u
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    This topic is deleted!

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  • T

    This topic is deleted!

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  • N

    install file size exceeds file size directive

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    mariusjopenM
    Dear @NAS I think we answered that in another thread. Best! Marius
  • H

    Problem installing lay theme

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    mariusjopenM
    Dear @Hhpan you need to increase the upload filesize. In the php.ini you can do it. Contact your provider. Dear @NAS Thank you for helping! We appreciate the time people take to make the LayTheme community stronger. Best! Marius
  • C

    How to integrate online shops to the Lay theme? Woocommerce is not working

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    U
    any news regarding an estimated time for woocommerce integration on laythme?

I also code custom websites or custom Lay features.
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info@laytheme.com

Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
  1. Post a link to where the problem is
  2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
Online Users
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