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Installation Problems

Did you follow the steps in "How to Install" and "Troubleshooting" but still have problems? And your webhost support could not help you either? Ask here.
301 Topics 1.1k Posts
  • J

    Reset license

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    mariusjopenM
    Dear @Jaewan-Yu Best is if you write an email to info@laytheme.com and include a link to this conversation. Many wishes! Marius
  • D

    Installation failed, wordpress coulnd not find any plugins in lay.zip

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    mariusjopenM
    No worries! Happy to help!
  • Hayo GebauerH

    PHP Update with OVH

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    Hayo GebauerH
    @Filippo hey, I called customer service (in this case OVH) they gave me a step by step guide on what to edit (over the phone) so I can't recall what it was, best you call your provider
  • J

    License key didn't appear in the confirmation email

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    mariusjopenM
    Dear @joanaflcarneiro Perfect! Glad to hear! Many wishes! Marius
  • G

    License keys left in old domain.

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    mariusjopenM
    Dear @gunesmu Best is if you write an email to info@laytheme.com and include a link to this conversation. Many wishes! Marius
  • A

    Installation problem: menus

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    mariusjopenM
    Dear @Laurence Nice! Thank you for letting us know! Best and have a wonderful day! Marius
  • J

    lay.zip plugin installation failed

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    No one has replied
  • M

    This topic is deleted!

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    No one has replied
  • A

    This topic is deleted!

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    No one has replied
  • J

    dif between grid's row gutter and website

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    J
    Dear Marius, I have found the solution.
  • GonzaloG

    Images not showing in the website after update

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    GonzaloG
    @arminunruh Yes, sorry I didn't explain myself, as you can see in the example, the latest version of the laytheme doesn't remember the scroll position. The previous version did. Thank you for looking into this!
  • J

    instalation problem

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    J
    @arminunruh Great! It's working. Thank you very much.
  • C

    Re-installation of purchased lay theme after deletion of website

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    2 Posts
    48 Views
    arminunruhA
    yes it is! if you can find an email by "gumroad" and inside find some button "view product", that's where you can download it again. If that doesn't work: Just send your license key and invoice to info@laytheme.com
  • maxheinemannM

    This topic is deleted!

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    No one has replied
  • I

    Fixed Column

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    mariusjopenM
    Dear @IRS This is a tricky one. You basically need to use the footer and make it a fixed element. For example the left column. Then you can use the main content as a right column. CSS magic involved! I think there was something about this in the forum already. Best and good luck! Marius
  • E

    step 2 (Categories - Work)

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    mariusjopenM
    Dear @Eneab to be able to display all your projects in the category page, you best create a project-thumbnail gird which you can find under more You can also place the projects manually. Best! Marius
  • A

    Unable to install outdated version

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    2 Posts
    57 Views
    mariusjopenM
    Dear @agata-rocha Best is if you write an email to info@laytheme.com and include a link to this conversation. Marius
  • M

    Lost registration + activation error

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    4 Posts
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    mariusjopenM
    Dear @midnightspecial great! Best! Marius
  • M

    Unexpected Error upon License Key validation

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    3 Posts
    56 Views
    arminunruhA
    Thanks, we are already writing emails about this.
  • P

    This topic is deleted!

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    No one has replied

I also code custom websites or custom Lay features.
šŸ’æ Email me here: šŸ’æ
info@laytheme.com

Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options ā†’ Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
  1. Post a link to where the problem is
  2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
Online Users
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