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Installation Problems

Did you follow the steps in "How to Install" and "Troubleshooting" but still have problems? And your webhost support could not help you either? Ask here.
289 Topics 1.1k Posts
  • C

    Re-installation of purchased lay theme after deletion of website

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    35 Views
    arminunruhA

    yes it is!

    if you can find an email by "gumroad" and inside find some button "view product", that's where you can download it again.

    If that doesn't work:
    Just send your license key and invoice to info@laytheme.com

  • maxheinemannM

    This topic is deleted!

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  • I

    Fixed Column

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    2 Posts
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    mariusjopenM

    Dear @IRS
    This is a tricky one. You basically need to use the footer and make it a fixed element. For example the left column. Then you can use the main content as a right column.
    CSS magic involved! I think there was something about this in the forum already.
    Best and good luck!
    Marius

  • E

    step 2 (Categories - Work)

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    2 Posts
    26 Views
    mariusjopenM

    Dear @Eneab
    to be able to display all your projects in the category page, you best create a project-thumbnail gird which you can find under more

    You can also place the projects manually.

    Best!

    Marius

  • A

    Unable to install outdated version

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    2 Posts
    37 Views
    mariusjopenM

    Dear @agata-rocha

    Best is if you write an email to info@laytheme.com and include a link to this conversation.

    Marius

  • M

    Lost registration + activation error

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    4 Posts
    45 Views
    mariusjopenM

    Dear @midnightspecial
    great!
    Best!

    Marius

  • M

    Unexpected Error upon License Key validation

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    3 Posts
    35 Views
    arminunruhA

    Thanks, we are already writing emails about this.

  • P

    This topic is deleted!

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    No one has replied
  • J

    scroll vertical bar doesn't show

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    4 Posts
    40 Views
    mariusjopenM

    Dear @joaograma
    nice! Thank you for letting us know!

    Best!

    Marius

  • dmncnD

    Pages are blank after migration

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    4 Posts
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    mariusjopenM

    Dear @dmncn
    ah perfect!

    Best!

    Marius

  • R

    New Lay Theme website while existing website still active

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    2 Posts
    54 Views
    mariusjopenM

    Dear @ryanbartaby
    you set up Wordpress and layTheme under a subdomain. Once the website is ready you point the domain to that folder. Best is to ask Dreamhost for this. Always be sure :-)

    Best!

    Marius

  • L

    This topic is deleted!

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    No one has replied
  • Z

    Lay Theme Pro License Key only worked once

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    2 Posts
    82 Views
    arminunruhA

    Have a license key related issue? Write an email to info@laytheme.com and provide the email you used to purchase lay theme.

  • B

    Reset License Key

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    0 Votes
    2 Posts
    97 Views
    mariusjopenM

    Dear @bryanballa
    best is to write an email to info@laytheme.com.

    Marius

  • L

    This topic is deleted!

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  • E

    Hosting Plan (Tophost.it)

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    5 Posts
    280 Views
    mariusjopenM

    Ciao, claro!

  • S

    License key inquiry

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    2 Posts
    109 Views
    mariusjopenM

    Dear @seungeun
    Best is if you write an email to info@laytheme.com and include a link to this conversation.

    Marius

  • M

    License doesn't work

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    2 Posts
    92 Views
    mariusjopenM

    Dear @mattiaparodi
    Best is if you write an email to info@laytheme.com and include a link to this conversation.

    Marius

  • D

    Hosting Plan (One.com)

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    2 Posts
    267 Views
    mariusjopenM

    Dear @danny
    the Starter should be possible. You will need to install Wordpress yourself

    I would give the provider a quick call to be sure.

    Best!

    Marius

  • S

    Wordpress auto-reinstalled – key is not valid anymore

    2
    0 Votes
    2 Posts
    122 Views
    mariusjopenM

    Dear @SP_SP_SP
    best is to get Dreamhost on the line.

    Best!

    Marius

Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
  1. Post a link to where the problem is
  2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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