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Installation Problems

Did you follow the steps in "How to Install" and "Troubleshooting" but still have problems? And your webhost support could not help you either? Ask here.
289 Topics 1.1k Posts
  • M

    license key invalid

    3
    0 Votes
    3 Posts
    122 Views
    M

    @mariusjopen said in license key invalid:

    info@laytheme.com

    thx

  • D

    URL change - website down

    9
    0 Votes
    9 Posts
    570 Views
    mariusjopenM

    Dear @edgrbnz
    thank you! Good input!

    Marius

  • T

    Moving from local MAMP server to live (hosted by Strato)

    2
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    2 Posts
    228 Views
    mariusjopenM

    Dear @timg
    best is to ask your provider.

    That can be anything.

    Best!

    Marius

  • P

    Create Dropdown Menu

    2
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    2 Posts
    171 Views
    mariusjopenM

    Dear @pberg
    in the forum are several threads about that :-)

    Best!

    Marius

  • P

    Set up Homepage with Subdomains

    4
    0 Votes
    4 Posts
    175 Views
    mariusjopenM

    Cool! Happy to help!

  • J

    Licence Key doesn't work

    2
    0 Votes
    2 Posts
    96 Views
    mariusjopenM

    Dear @Junic
    Best is if you write an email to info@laytheme.com and include a link to this conversation.

    Marius

  • G

    Unable to install the lightbox plugin

    3
    0 Votes
    3 Posts
    222 Views
    G

    Hi Marius,

    I solved it by activating a newer PHP version at my webhost. This did the trick.

    But thank you for the reply!
    Best, Gina

  • C

    Hide Menu on the front page

    2
    0 Votes
    2 Posts
    279 Views
    mariusjopenM

    Dear @camc
    didi you have a look here?

    http://laytheme.com/documentation.html#custom-css-styling

    Can you post a link?

    Best!

    Marius

  • R

    Acces to content made with standard WP text editor

    4
    0 Votes
    4 Posts
    218 Views
    arminunruhA

    Oh

    how about having 2 websites,
    one is the new lay theme website
    and the other is the old one

    you could also remove the following line in /lay/setup/setup.php
    "remove_post_type_support( 'post', 'editor' );"

    using an ftp client to modify the file

  • J

    License key invalid

    2
    0 Votes
    2 Posts
    181 Views
    mariusjopenM

    Dear @jul-gordon
    Best is if you write an email to info@laytheme.com and include a link to this conversation.

    Marius

  • D

    Moving a Lay Theme website - which WP plugin?

    6
    0 Votes
    6 Posts
    343 Views
    mariusjopenM

    Dear @danny
    I answered your email :-D

    Best!

    Marius

  • V

    License Key

    2
    0 Votes
    2 Posts
    180 Views
    mariusjopenM

    Dear @violaepler
    Best is if you write an email to info@laytheme.com and include a link to this conversation.

    Marius

  • L

    No License Key

    2
    0 Votes
    2 Posts
    187 Views
    mariusjopenM

    Dear @lmpa92
    Best is if you write an email to info@laytheme.com and include a link to this conversation.

    Marius

  • edgrbnzE

    License Change

    3
    0 Votes
    3 Posts
    180 Views
    edgrbnzE

    Mail sent!

    All fine! Hope you’re doing well, too!

    Cheers!

  • J

    Licence Key Request

    7
    0 Votes
    7 Posts
    411 Views
    arminunruhA

    Hey I'm rlly sorry I wasn't responsive.

    The email works again and please send your license key related requests to info@laytheme.com

  • D

    Webhosting 1&1

    6
    0 Votes
    6 Posts
    404 Views
    edgrbnzE

    Strato should work just fine.

  • franziF

    This topic is deleted!

    1
    0 Votes
    1 Posts
    2 Views
    No one has replied
  • B

    Activation not possible

    2
    0 Votes
    2 Posts
    195 Views
    mariusjopenM

    Dear @Bene
    can you tell us what you did?
    Did you change something in the theme?

    Best!

    Marius

  • R

    Cant install Laytheme.zip

    2
    0 Votes
    2 Posts
    203 Views
    mariusjopenM

    Dear @radim
    can you ask your provider what is the problem? The theme should not be too big to exceeds the upload limit.

    Maybe your provider has a different limit.

    Best!

    Marius

  • V

    413 Error-Message after placing (!! already succesfully uploaded !! ) content.

    11
    0 Votes
    11 Posts
    567 Views
    mariusjopenM

    Dear @vonMatthias
    there should be no limit. But maybe a reinstall is a good idea.

    Best!

    Marius

Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
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  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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