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Installation Problems

Did you follow the steps in "How to Install" and "Troubleshooting" but still have problems? And your webhost support could not help you either? Ask here.
283 Topics 1.0k Posts
  • J

    Cannot install Lay

    3
    0 Votes
    3 Posts
    246 Views
    J

    you could. 😇

    Thanks!

  • R

    gridder doesn't show up

    9
    0 Votes
    9 Posts
    757 Views
    mariusjopenM

    Dear @StudioBureau
    no suggestions yet. But we might fix it soon.

    Best!

    Marius

  • E

    Single Licence Key

    2
    0 Votes
    2 Posts
    159 Views
    mariusjopenM

    Dear @Elsa-Leguevaques
    can you post a link to your website?
    It should not get stuck.

    Best!

    Marius

  • T

    License already in use

    16
    0 Votes
    16 Posts
    2k Views
    mariusjopenM

    Dear @chris-vuko
    Best is if you write an email to info@laytheme.com and include a link to this conversation.

    Marius

  • K

    License Key Management

    5
    0 Votes
    5 Posts
    341 Views
    mariusjopenM

    Great! Happy to hear!

  • leoooL

    after moving site wordpress wants to do fresh install

    6
    1 Votes
    6 Posts
    431 Views
    mariusjopenM

    Hi @leooo
    ah great! Happy you managed!

    Thank you for letting us know!

    Marius

  • J

    No customizer option possible, fatal error

    5
    0 Votes
    5 Posts
    430 Views
    mariusjopenM

    Dear @JoeJoe

    great! Happy to hear and thank you for letting us know!

    Marius

  • N

    Can't update anymore

    2
    0 Votes
    2 Posts
    177 Views
    mariusjopenM

    Dear @NR

    here you can see the overview of all the updates:
    http://laytheme.com/version-history.html

    You need to enter a serial number from now on to update.

    Best!

    Marius

  • M

    client receiving spam web design emails after purchasing Laytheme

    3
    0 Votes
    3 Posts
    218 Views
    arminunruhA

    Hey we never had that happen before. Maybe this is not related to lay theme, not sure!

  • dafvD

    Unable to add images — Error message appears

    5
    0 Votes
    5 Posts
    352 Views
    arminunruhA

    hey please switch to another theme and upload a file again.
    if it doesnt work either it has nothing to do with lay theme.

  • E

    Can I use OVH as webspace host for Lay Theme?

    3
    0 Votes
    3 Posts
    313 Views
    E

    I will try then.
    Thank you very much for your help!

  • R

    UNEXPECTED ERROR. Help! Deleted entry or still no free activation?

    2
    0 Votes
    2 Posts
    177 Views
    arminunruhA

    hey as we talked about already, the activation doesn't work because your server blocks the connection to my license key server. not sure how to solve that.

  • R

    new hosting package

    3
    0 Votes
    3 Posts
    246 Views
    R

    Thank you so much! I'm going to try it.

  • J

    License Key

    2
    0 Votes
    2 Posts
    204 Views
    mariusjopenM

    Dear @JFA
    Best is if you write an email to info@laytheme.com and include a link to this conversation.

    Marius

  • A

    Images content doesn't appear

    2
    0 Votes
    2 Posts
    277 Views
    mariusjopenM

    Dear @aronsmth
    on my Safari the content is displayed. But the video is not playing.

    Can you make a bit more extra content in to test.

    Some images and text?

    Best!

    Marius

  • M

    Disable Menu on Fronpage (Desktop only?)

    5
    0 Votes
    5 Posts
    392 Views
    P

    @marvic Please post your solution here. Comments like "Solved it!" don’t help nobody.

  • X

    This topic is deleted!

    1
    0 Votes
    1 Posts
    2 Views
    No one has replied
  • P

    mobile gridder issues

    9
    0 Votes
    9 Posts
    652 Views
    mariusjopenM

    Dear @Pierre-Fave

    I made a test project to have a look.

    When creating the mobile Layout you can try this option:
    0_1531070704301_Bildschirmfoto 2018-07-08 um 19.24.09.png

    Hope that helps!

    Marius

  • R

    activation key

    2
    0 Votes
    2 Posts
    232 Views
    mariusjopenM

    Dear @rosekeser
    Best is if you write an email to info@laytheme.com and include a link to this conversation.

    Marius

  • L

    Content not showing. HELP!

    3
    0 Votes
    3 Posts
    521 Views
    mariusjopenM

    Dear @Lu-Liang

    yes. Have a look at the link which @mike gave you.

    That might do the job,

    Best!

    Marius

Before you post:
  1. When using a WordPress Cache plugin, disable it or clear your cache.
  2. Update Lay Theme and all Lay Theme Addons
  3. Disable all Plugins
  4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

This often solves issues you might run into

When you post:
  1. Post a link to where the problem is
  2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
Online Users
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Forgot your key, lost your files, need a previous Lay Theme or Addon version? Go to www.laykeymanager.com