Global Moderators

Dear Tobias

@michaelmaeder

An email has been sent 🌝

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Sincerely

Richard

Dear @fabiandraxl

There are two different logo's. Every two 'scrolls' or 'slides' the class "white" is added to the site title changing the "background" url.

(standard = black logo)

a.sitetitle {
    display: block;
    width: 50px;
    height: 34px;
    background: url(/wp-content/uploads/2019/01/ST_Logo_test-03-03.svg) no-repeat center center / contain;
}

(white 'class added' = white logo)

.sitetitle.white {
    background: url(/wp-content/uploads/2019/02/ST_Logo_test-03-03_WHITE.svg) no-repeat center center / contain;
}

Also this link will help with use of the Developer tools where you can inspect a page:

https://laytheme.com/documentation.html#custom-css-styling

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Hope this helps & best wishes 🌝

Richard

Dear @Alexx

Sorry that you are experiencing issue

Could you please make sure of the following:

- Wordpress, Lay Theme & Laytheme's Addons are all updated to current versions ?

- Any custom code </> that may interfere is temporarily removed.

- Any third-party plugins are de-activated.

Also could you post a link to your website if possible 🔍

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Talk soon & best wishes 🌝

Richard

Dear @michaelmaeder

I have recently replied on this thread:
http://laythemeforum.com:4567/topic/6887/bug-with-borlab-shortcodes/3

However that may be another issue within the Borlabs bug? would be great to know if there are two.

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Talk soon and have a wonderful day Michael ✨

Sincerely

Richard

Dear @michaelmaeder

I have recently replied on this Thread:
http://laythemeforum.com:4567/topic/6887/bug-with-borlab-shortcodes/3

Best wishes 🌝
Richard

Dear @michaelmaeder

Sorry that you are having issue. ✨

Likely this Bug 🐛has been caused by the recent WooCommerce integration. Being a new & large change for Lay Theme the issues with different plugins have been unforeseen.

If a quick solution is needed, please email lostfiles@laytheme.com and you will be provided with the necessary downloads for a previous version of Lay Theme (before ver. 3.8.5). I am currently installing Borlabs and will do some tests relating to the two shortcodes:

[borlabs-cookie type="btn-cookie-preference" title="Lorem ipsum"/]

[borlabs-cookie type="btn-cookie-preference" title="Lorem ipsum" element="link"/]

Along with forwarding this to Armin for further inspection 🔍.
Normally we don't offer support for all Third-party plugins but if we have stated its use with Lay Theme specifically i can understand the obligation.

Please make sure of the following as well:

Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

Any custom CSS or JS that may interfere is temporarily removed.

Any third-party plugins are de-activated to see if this resolves the issue (leaving only Borlabs activated, it could be another plugin interfering.

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Talk soon Michael and have a wonderful day, sorry for the inconvenience caused 🌝

Sincerely

Richard

Dear @jordanm

Sorry that this has occurred in the first place.

I believe it's the same Bug as mentioned here:
http://laythemeforum.com:4567/topic/7045/all-carousel-images-offset-by-different-amounts/3

Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

I will also forward this to Armin ✅

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If you wish to revert to the previous version of Lay Theme (3.8.4) to see if this solves the issue, please email lostfiles@laytheme.com and you will be provided the necessary downloads. Once again sorry for any inconvenience caused while this Bug is worked out. 🌝

Talk soon, Sincerely

Richard

Dear Susanna

@reallybadatstuff ( im sure not that bad 🌝)

I cannot see any problem obvious fix from the front-end of http://www.susanna.studio/

Could you please make sure of the following:

Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

Any custom CSS or JS that may interfere is temporarily removed.

Any third-party plugins are de-activated to see if this resolves the issue.

If using a WordPress Cache plugin, disable it or clear your cache.

License key not activated - (in website blank situations or button not available)

If your WordPress Dashboard shows a warning "PHP Update required”
 Please update your PHP version in your webhost control panel.

Possibly your website is running PHP 8.0 this has been known in some cases to cause issue.

If none of the above apply to you: Could you please send me your Login details via 'Chat' and i will help by logging in and inspecting further 🔍

NOTE: Please do not disclose private info via this thread

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Talk soon Susanna and have a wonderful day 🏖

Sincerely

Richard

Dear @QuentinC

Sorry that you are experiencing issue

Firstly are you able to post a link to your website, to check that nothing is wrong on the Front-end.

Secondly before proceeding could you make sure of the following:

Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

Any custom CSS or JS that may interfere is temporarily removed.

Any third-party plugins are de-activated to see if this resolves the issue.

If using a WordPress Cache plugin, disable it or clear your cache.

License key not activated - (in website blank situations or button not available)

If your WordPress Dashboard shows a warning "PHP Update required” 
Please update your PHP version in your webhost control panel.

Possibly your website is running PHP 8.0 this has been known in some cases to cause issue.

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Talk soon Quentin & have a wonderful day 🌝

If we cannot find the issue easily then there are options for me to Login and check or worst case install a previous version (3.8.4) if the Bug relates to the new (3.8.5) version of Lay Theme

Sincerely

Richard

Dear @bbarbara

Thank you for checking the Troubleshooting page

Moving forwards could we please make sure of the following:

- Wordpress, Lay Theme & Laytheme's Addons are all updated to current versions ?

- Any custom code </> that may interfere is temporarily removed.

- Any third-party plugins are de-activated.

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Talk soon Barbara & have a wonderful day 🌝

Sincerely

Richard