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  3. Bug in the gridder

Bug in the gridder

Scheduled Pinned Locked Moved Bug Reports
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  • telmotypeT Offline
    telmotypeT Offline
    telmotype
    wrote on last edited by
    #1

    When changing from desktop layout to mobile sometimes this happens to the gridder:
    0_1535044718622_Screen Shot 2018-08-23 at 18.17.01.png

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    • mariusjopenM Offline
      mariusjopenM Offline
      mariusjopen
      Global Moderator
      wrote on last edited by
      #2

      Dear @telmotype
      do you mean the text element?

      Best!

      Marius

      www.mariusjopen.world

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      • telmotypeT Offline
        telmotypeT Offline
        telmotype
        wrote on last edited by
        #3

        @mariusjopen I mean everything is off bounds, both images and text and the gridder itself.
        On the image above you can only see one column to the far right of the gridder. The solution I got to remove the bug is delete the mobile layout and create it again.

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        • mariusjopenM Offline
          mariusjopenM Offline
          mariusjopen
          Global Moderator
          wrote on last edited by
          #4

          Dear @telmotype
          you have different options when creating the mobile layout. Can you try to stack the elements under each other?

          That might be the safest.

          Best!

          Marius

          www.mariusjopen.world

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          • F Offline
            F Offline
            f.albert
            wrote on last edited by
            #5

            Hey @telmotype!

            Thank you for sending the bug!
            We had that bug before and not sure where it come from.
            Which browser do you use? Are there some plugins (for wordpress or browser) which makes problems?
            Please try to switch the layout a second time (desktop -> mobile -> desktop -> mobile). Is the problem still there?

            Best, Felix

            telmotypeT 1 Reply Last reply
            0
            • F f.albert

              Hey @telmotype!

              Thank you for sending the bug!
              We had that bug before and not sure where it come from.
              Which browser do you use? Are there some plugins (for wordpress or browser) which makes problems?
              Please try to switch the layout a second time (desktop -> mobile -> desktop -> mobile). Is the problem still there?

              Best, Felix

              telmotypeT Offline
              telmotypeT Offline
              telmotype
              wrote on last edited by
              #6

              @f-albert

              Hi Felix!
              I'm using Chrome.

              I'm using the following plug-ins for WP:
              0_1535468875376_Screen Shot 2018-08-28 at 16.07.31.png

              And I'm using WhatFont and WindowResizer plug-ins for Chrome.

              When the bug happens the only way to get rid of it is to delete the mobile layout and generate it again.

              All the best!

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              • F Offline
                F Offline
                f.albert
                wrote on last edited by
                #7

                Could you please send the credentials and url to f.albert.work@icloud.com?
                I would like to have a closer look at that bug.

                Best,
                Felix

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                • P Offline
                  P Offline
                  Pat
                  wrote on last edited by
                  #8

                  Hi there :)
                  I have the same problem. Any idea how to solve this issue?
                  It occurs using firefox and chrome.
                  Bildschirmfoto 2020-11-05 um 11.43.47.png
                  Laytheme is up to date, no plugins installed.
                  Thx, Best
                  Patrick

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                  • RichardR Offline
                    RichardR Offline
                    Richard
                    Global Moderator
                    wrote on last edited by
                    #9

                    Dear Patrick @Pat

                    Could you please post a link to your website? :)

                    Do you have any Third-party plugins installed that when de-activated resolve this issue?

                    Are Wordpress, Lay Theme and All lay theme's plugins up to date?

                    Best
                    Richard

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                    • P Offline
                      P Offline
                      Pat
                      wrote on last edited by
                      #10

                      Dear Richard,

                      this is the website: https://beichert.buero-feuerwache.de/

                      The bug shows up in the CMS. Do you need the login?
                      No Plugins installed. I have some custom CSS.

                      Best
                      Patrick

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                      • RichardR Offline
                        RichardR Offline
                        Richard
                        Global Moderator
                        wrote on last edited by
                        #11

                        Hi Patrick @Pat

                        Thanks for posting your website, was just curious if any obvious errors were showing in console log,

                        If you could temporarily remove that custom css, just to be safe and send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

                        Will have a look as soon as possible,

                        In the meantime thank you for your patience & have a wonderful day

                        Sincerely
                        Richard

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                        • P Offline
                          P Offline
                          Pat
                          wrote on last edited by
                          #12

                          Dear Richard,

                          thank you very much. I will send you a mail soon.
                          I removed custom CSS, everything (WP, laytheme, plugins are up to date / deactivated).
                          So it should have something to do with the latest update.

                          Thanks in advance.
                          Best
                          Patrick

                          1 Reply Last reply
                          0
                          • RichardR Offline
                            RichardR Offline
                            Richard
                            Global Moderator
                            wrote on last edited by Richard
                            #13

                            Dear Patrick @Pat

                            Many others share the same sentiment that it was the last update and hope to get this Bug sorted out as soon as possible!

                            Best wishes and will keep you updated, apologies for any inconvenience this may have caused in your Website building process.

                            Richard

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                            • arminunruhA Online
                              arminunruhA Online
                              arminunruh
                              Global Moderator
                              wrote on last edited by
                              #14

                              Hello @Pat
                              Upon further inspection of the json code that makes up the content of your phone version I saw that the stack element itself had a colspan of 1.
                              Meaning in theory it should have been only 1 column wide.

                              However, it spanned all 14 columns, but I guess this lead to the unusual behaviour when resizing and moving the elements inside the stack element.

                              I'm not sure what caused this bug.
                              By resizing the stack element itself, everything snapped back to place and now the stack element itself uses the correct colspan value.

                              I wrote this down and I'll need to try to reproduce what caused the stack to have a colspan of 1 and then see how to fix this.

                              At the moment i'm focusing on implementing woocommerce, not sure when I'll find the time to work on this but at least you know now how to fix this if you come across the error again.

                              Have a great day and sorry for the long response time!

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                              • arminunruhA Online
                                arminunruhA Online
                                arminunruh
                                Global Moderator
                                wrote on last edited by
                                #15

                                Ok damn, actually after saving the content, the problem still persists.
                                Ok I'll work on this now. I'll let you know when this is fixed.

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