Media Library not loading uploads properly

[12b]

I'm trying to upload a favicon to theleapingsalmon.co.uk but when uploading an image to the Media Library it just brings up a blank square. It does not matter what files type, or size I upload.

If you click 'Edit Image' it will bring up the preview but will still not showcase the image once this has been saved.

I recently transferred the website from one domain to another following the documentation tutorial but not sure if this has effected something in the database?

[mariusjopen]

Dear @12b
do you try to upload the favicon here in the CUSTOMIZER?

Best!

Marius

[12b]

Hi Marius,

Sorry late reply. Yes that is where i'm trying to upload the Favicon.

I've also noticed that any image (.png / .jpg) I upload into the media library I am still having the same issue. Could this be to do with the php transfer when switching domains?

Best

Will

[mariusjopen]

Dear @12b
that sounds a bit like a server issue.

So you cannot upload any images?
Can you try to run Laytheme with a new install locally on your computer and see if it works there?

Best!

Marius

[12b]

Hi @mariusjopen

We've tried on a local version and it seems that we can upload images fine.

Would a fresh install of LayTheme help? Or do I need to contact my hosting support?

Need to get this resolved asap as we need to upload images and a favicon so your help is much appreciated!

Best

Will

[mariusjopen]

Hey @12b
it really sounds like your host causes some trouble.
Can you upload images on an empty Wordpress without Laytheme?

Best!

Marius

[12b]

@mariusjopen said in Media Library not loading uploads properly:

Hi @mariusjopen

Yes — I am able to upload images onto other WP sites with or without LayTheme. It is simply theleapingsalmon.co.uk that I am having issues with.

As I said this happened after following the documentation tutorial when moving the site from .com to .co.uk — is there something wrong in the .php or transfer?

Thanks

W

[mariusjopen]

Dear @12b
this is difficult to say.

Do you still have the website on your old webspace?

You can try to move it with the Plugin Updraft. Its very good and comes in handy also for he future.

Best!

Marius

[12b]

Hi @mariusjopen

I am no longer able to access the old webspace on .com as it was all transferred across to .co.uk.

I do have a backup of the .com site before transferring using WP Migrate. Will this help me at all?

I am going to contact my hosting support and see if there is anything they can reccomend as well.

Do you think a fresh install of Lay Theme would help? If I deleted and then re-installed / activated?

Best

W

[12b]

Some help at GoDaddy and all fixed — weird! But thanks for your help :)

Best

W

[mariusjopen]

Dear @12b
perfect! Happy to hear!

Best!

Marius