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  3. mobile site crashes

mobile site crashes

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  • T Offline
    T Offline
    Toby
    wrote on Jan 23, 2019, 5:17 PM last edited by Toby Jan 24, 2019, 11:15 AM
    #1

    Hi

    I've recently tweaked my website and now when i'm viewing it on my mobile I get this message -

    A problem repeatedly occurred on "http:tobyneilan.com/slideshow".

    It also crashes when phone is turned from portrait to landscape.

    I have an iPhone 7 plus

    Cheers
    Toby

    0_1548263781699_IMG_7534.PNG

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    0
    • M Offline
      M Offline
      mariusjopen
      Global Moderator
      wrote on Jan 25, 2019, 2:55 PM last edited by
      #2

      Dear @Toby
      oh wow! Looks like a bug!

      We will look into this!
      Which plugins do you have activated?

      Best!

      Marius

      www.mariusjopen.world

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      0
      • T Offline
        T Offline
        Toby
        wrote on Jan 25, 2019, 3:22 PM last edited by
        #3

        Thanks Marius
        Only have Lay Theme Carousel , Lay Theme Fullscreen Slider and Lay Theme Lightbox.
        Nothing else

        Cheers
        Toby

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        0
        • M Offline
          M Offline
          mariusjopen
          Global Moderator
          wrote on Jan 28, 2019, 4:46 PM last edited by
          #4

          Dear @Toby
          ok. We will have a look.

          Best!

          Marius

          www.mariusjopen.world

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          0
          • A Offline
            A Offline
            arminunruh
            Global Moderator
            wrote on Jan 31, 2019, 11:33 AM last edited by
            #5

            Did you add any custom code?

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            0
            • T Offline
              T Offline
              Toby
              wrote on Jan 31, 2019, 1:31 PM last edited by Toby Jan 31, 2019, 9:39 AM
              #6

              Hi Armin

              Here's my custom code for for desktop and mobile - I have built separate layouts for the slideshow, shop and profile pages for the mobile

              and this source code is written within project description of my shop images (desktop)

              
              <p><img class="aligncenter" src="http://tobyneilan.com/wp-content/uploads/2019/01/BUY.png" /></p>
              
              

              Desktop css

              
              .type-project .sitetitle{
              display: none;
              }
              .hide-info {
                  display: none;
              }
              
              .show-infos {
                  display: block !important;
              }
              
              .type-category .descr{
              display: none !important;
              }
              #lightbox-region #lightbox-inner.cursor-left img,
              #lightbox-region #lightbox-inner.cursor-right img,
              .cursor-left,
              .cursor-right,
              body,
              a,
              .lightbox-css-on #lightbox-region .close-lightbox,
              .lightbox-css-on #main-region .col[data-type="img"] img,
              .scrolltotop,
              a{
              cursor: url(http://tobyneilan.com/wp-content/uploads/2019/01/dot_arrow_pink.png) 17 17, auto !important;
              }
              body {
              cursor: url(http://tobyneilan.com/wp-content/uploads/2019/01/dot_arrow_pink.png) 17 17, auto !important;
              }
              
              .col.above{
              	transform: translateY(-90px);
              	opacity: 0;
              }
              
              .col.below{
              	transform: translateY(90px);
              	opacity: 0;
              }
              
              .col.transition-in{
              	transform: translateY(0);
              	opacity: 1;
              }
              
              .col{
              	transition: transform 0.5s cubic-bezier(0.165, .84, .44, 1), opacity 0.5s cubic-bezier(0.165, .84, .44, 1);
              }
              
              

              Mobile css

              .burger{
              display:none;
              }
              
              .hide-info {
                  display: none;
              }
              
              .show-infos {
                  display: block !important;
              }
              .col.above{
              	transform: translateY(-90px);
              	opacity: 0;
              }
              
              .col.below{
              	transform: translateY(90px);
              	opacity: 0;
              }
              
              .col.transition-in{
              	transform: translateY(0);
              	opacity: 1;
              }
              
              .col{
              	transition: transform 0.5s cubic-bezier(0.165, .84, .44, 1), opacity 0.5s cubic-bezier(0.165, .84, .44, 1);
              }
              
              

              jQuery

              <script>
              jQuery(document).on("hover", ".info", function(event) {
              	 jQuery(".hide-info").toggleClass("show-infos");
              });
              </script>
              
              <style>
                  .scrollto{
                      cursor: pointer;
                  }
              </style>
              

              Thanks
              Toby

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              0
              • A Offline
                A Offline
                arminunruh
                Global Moderator
                wrote on Jan 31, 2019, 3:59 PM last edited by arminunruh Jan 31, 2019, 11:00 AM
                #7

                Hey

                So that page does not crash for me on an iphone 7, neither does it on an iphone 6.
                0_1548950376012_Screenshot 2019-01-31 at 16.58.59.png

                You could try to remove your custom javascript and see if that changes anything.

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                0
                • A Offline
                  A Offline
                  arminunruh
                  Global Moderator
                  wrote on Jan 31, 2019, 4:02 PM last edited by
                  #8
                  This post is deleted!
                  1 Reply Last reply
                  0
                  • T Offline
                    T Offline
                    Toby
                    wrote on Jan 31, 2019, 4:13 PM last edited by Toby Jan 31, 2019, 2:18 PM
                    #9

                    Hi Armin

                    I removed my custom javascript, cleared my history and web data on iPhone and it still crashes

                    including when rotated

                    Cheers
                    Toby

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                    0
                    • M Offline
                      M Offline
                      mariusjopen
                      Global Moderator
                      wrote on Feb 1, 2019, 1:16 PM last edited by
                      #10

                      Dear @Toby
                      Best is if you write me a PM and include your username, password and a link to this conversation.

                      Marius

                      www.mariusjopen.world

                      T 1 Reply Last reply Feb 1, 2019, 1:39 PM
                      0
                      • M mariusjopen
                        Feb 1, 2019, 1:16 PM

                        Dear @Toby
                        Best is if you write me a PM and include your username, password and a link to this conversation.

                        Marius

                        T Offline
                        T Offline
                        Toby
                        wrote on Feb 1, 2019, 1:39 PM last edited by
                        #11

                        @mariusjopen - email has been sent

                        Thanks in advance
                        Toby

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                        0
                        • M Offline
                          M Offline
                          mariusjopen
                          Global Moderator
                          wrote on Feb 4, 2019, 11:28 AM last edited by
                          #12

                          Hi @Toby
                          we are still on it.

                          0_1549279637000_Bildschirmfoto 2019-02-04 um 09.25.11.png

                          0_1549279695968_Bildschirmfoto 2019-02-04 um 09.25.21.png

                          Best!

                          Marius

                          www.mariusjopen.world

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                          0
                          • T Offline
                            T Offline
                            Toby
                            wrote on Feb 15, 2019, 11:44 AM last edited by
                            #13

                            Hi @mariusjopen / @arminunruh

                            Any news?

                            Cheers
                            Toby

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                            0
                            • A Offline
                              A Offline
                              arminunruh
                              Global Moderator
                              wrote on Feb 18, 2019, 1:03 PM last edited by
                              #14

                              hey again, so i managed to reproduce this on phone rotation and it's rlly unclear to me why this would happen.
                              i will need to look at this more closely, however, this week we have an important launch for another project so i don't have time to look into this more right now.

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                              • T Offline
                                T Offline
                                Toby
                                wrote on Mar 22, 2019, 4:52 PM last edited by
                                #15

                                Hi @arminunruh

                                Any news!?

                                Cheers
                                Toby

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                                0
                                • A Offline
                                  A Offline
                                  arminunruh
                                  Global Moderator
                                  wrote on Mar 29, 2019, 10:51 AM last edited by
                                  #16

                                  Nope sorry

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                                  0
                                  • T Offline
                                    T Offline
                                    Toby
                                    wrote on May 9, 2019, 3:44 PM last edited by
                                    #17

                                    Hi @arminunruh

                                    Any news!?

                                    Cheers
                                    Toby

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                                    0
                                    • T Offline
                                      T Offline
                                      Toby
                                      wrote on May 23, 2019, 3:10 PM last edited by
                                      #18

                                      Hi @arminunruh

                                      Any news!?

                                      Cheers
                                      Toby

                                      1 Reply Last reply
                                      0
                                      • M Offline
                                        M Offline
                                        mariusjopen
                                        Global Moderator
                                        wrote on May 27, 2019, 7:55 AM last edited by
                                        #19

                                        Hi @Toby
                                        sorry for the delay. I forwarded it again.

                                        Best!

                                        Marius

                                        www.mariusjopen.world

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                                        0
                                        • A Offline
                                          A Offline
                                          arminunruh
                                          Global Moderator
                                          wrote on May 30, 2019, 11:51 AM last edited by
                                          #20

                                          No. I have too many other things to do at the moment and also this bug is rlly hard to fix. I've written it down and will try to fix it one day.

                                          T 1 Reply Last reply May 30, 2019, 1:13 PM
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