mailto as menu point isn't working anymore

[mariusjopen]

Dear @jwk
it does for me. Can you send a link toy our website?

Best!

Marius

[jwk]

https://hallobasis.com/hallo :)

[Miri]

Dear @mariusjopen & @jwk
it seems that my mailto: links are also not working anymore.
But it works on my mobile phone :) It's a bit strange.
Here's an example:
https://miriamganser.de/myecki-mesuo-oil-on-wood
I'm using Firefox and the link is opening a new empty tab in Chrome.

Any ideas?

Thanks in advance
Miri

[edgrbnz]

Mine works fine (also latest version).

@Miri your links work as expected over here.
@jwk you got a http: in front of mailto: but it should be href="mailto:info@hallobasis.com" to work as desired.

[Miri]

@edgrbnz thanks for your help! Unfortunately it still doesn't work for me :/

[Miri]

@edgrbnz @mariusjopen I solved it. The setting for mailto: in Firefox was changed.
Bye! =)

[mariusjopen]

Dear @jwk
oh wow!

Thank you for letting us know. You never stop learning!

Best!

Marius

[jwk]

Hey @mariusjopen :) I'm entering the correct "code" in the individual links spot. But it changes it to "http://…"? It worked until the new update of Wordpress. Any ideas how I can change the http?

Best ✌️

[mariusjopen]

Dear @jwk
can you try out to deactivate qTranslate and then check again?
Only to see where the problem is.

Best!

Marius

[jwk]

doesn't this f*** up the whole system? 😅

[mariusjopen]

Dear @jwk
it should not. The database fields stay the same.

Best!

Marius

[jwk]

@mariusjopen indeed it works when qTranslate is deactivated… What can I do now? Thanks for your help :)

[mariusjopen]

Dear @jwk
we encountered a couple of issues when qTranslate is activated. We are on it to fit it.

Best!

Marius

[emgeoffice]

I encountered a very strange problem with my 'mailto' links. It could be related to the issues described here, but I am actually not sure.

I also don't know, if it is related to the "extraordinary" address which is 'info@this---nice.com'.

On the desktop site it is working perfectly all the time. As well when I use the Chrome browser to change the view to mobile site there is no problem, but when I open the site on my iPhone browser, it is completely "destroyed". I made some screenshots to show this. Obviously the version with the green menu bar is the destroyed version.

[mariusjopen]

Dear @emgeoffice
I cannot open the website on the phone.
What happens if you deactivate LayTheme?

Best!

Marius

[jwk]

hey @mariusjopen, hey @arminunruh, is there any solution to the problem, that the mailto-link doesn't work as menu point? All the best.

[mariusjopen]

Dear @jwk
on my test page the mailto works fine.

Best!

Marius

[edgrbnz]

It’s still qTranslate interfering here I guess…

qTranslate seems to add a http:// in front of that mailto. Since that’s not https:// this also makes the connection to your site to be rated as not fully secure :

I’d deactivate qTranslate and stick with English for now 🙃

---

That would be my advise anyway:

As long as your site isn’t a shop or has a huge amount of sophisticated writing I’d always recommend to go international (aka. English) and drop the chore of maintaining a multi language site. You also may need a cookie banner since (I presume) qTranslate uses cookies to remember the visitors language.

[mariusjopen]

Dear @edgrbnz
ah yes. qTranslate might really mess it up :-/

We will check again.

Best!

Marius

[arminunruh]

sorry i cannot reproduce this error with qtranslate-x, nor qtranslate-xt

i'm not sure if you have resolved the issue or found a workaround as your website looks good on my phone and the mailto email link works for me, it opens my email app.

have a great day!