Project thumbnail video doesn't work on mobile

[franzi]

i started using project thumbnails videos in a couple of project thumbnails but on mobile (iphone 6 safari) it doesn't work. thank you!
website: www.francescatambussi.com

[mariusjopen]

Dear @franzi
strange. Yes. I was able to reproduce the issue.

Best!

Marius

[arminunruh]

works for me on iphone-x safari mmh
does it still not work for you?

sorry for the late reply, was on holidays

[franzi]

Still not. Would be also happy to replace videothumbnail with still image on mobile layout in the meantime-
thanks for looking into this!

[mariusjopen]

Dear @arminunruh
we will look into that!

Best!
Marius

[arminunruh]

hey @franzi
so i looked at it again and yes it doesn't work on an iphone 6s. it just worked on my iphone xs.

However, when i visit this website on an iphone6s the videos of the video thumbnails do play: http://laythemetest.arminunruh.com/

i believe maybe it has to do with the video file itself.
Can you please use this tool and export your video with it, using a preset that exports to h.264 mp4 like an "iphone preset"?

Then you could replace that video and then it might work.
You can also try my video: http://laythemetest.arminunruh.com/wp-content/uploads/2018/10/IMG_6704_2-1.m4v