Can't see anything in "Customize" inside the "Appearance" menu
-
As you can see from the screenshot below, when I go on the Appearance menu and then I chose Customize, I can't see the usual menu (Favicon, Menu Style, Site Title, Project Thumbnails etc..).
I tried with Chrome, Safari and Opera: the problem persists.Do any of you know how to solve this?
Thank you in advance,Andrea
-
interesting.
please send me these infos to info@laytheme.com:
link to this topic
website address
username and password for your /wp-admin/ admin area -
@arminunruh Hi Armin, I am also having this exact same issue on a new project. Shall I also email you the same details? This is my fourth project using Lay Theme and have never had this - or any other - problem. Thanks!
-
-
@arminunruh Thank you Armin, I just sent you the email.
Let me know!
Andrea -
@mariusjopen Hi Marius, thanks for your reply. I have no custom code, and the only plugin I added was 'Under Construction', which I have used on all previous projects with Lay to date. I also tried removing the plugin but nothing has changed. The only other thing I did was add a woff font.
-
Dear @andrea
yes. Also send the email:Please send me these infos to info@laytheme.com:
link to this topic
website address
username and password for your /wp-admin/ admin areaBest!
Marius
-
@mariusjopen I also emailed you with all of the details
Looking forward to hearing from you :)
Sam -
Sweet! :-D
-
Hello @mariusjopen
I have the same problem. Sent you email with details. Thank you
Laura -
hey everybody,
thanks for your emails. not really sure what causes this. can you try to use a php version like php 7, this can be configured in your webhost. -
arminunruh Global Moderatorwrote on Nov 27, 2019, 1:39 PM last edited by arminunruh Dec 12, 2019, 6:26 AM
EDIT:
**Ok, seems to be an issue with WordPress 5.3
You can downgrade your wordpress version to the previous version using for example https://wordpress.org/plugins/wp-downgrade/
** -
same issue here on one of the site I am working on (out of 2)
it auto fixed last night and its doing it again.
sending a email to you now! -
Hey
so changing the language in "settings" → "general" → "site language" to a different language, clicking save, and then setting it back seems to do the trick.
Need custom programming for your Lay Theme site?
I regularly add new features to Lay Theme for free, based on user feedback. But if you or your client need something more specific, I’m happy to offer custom paid programming tailored to your project.
Email info@laytheme.com with the subject "Custom paid programming for Lay Theme" and a short description of what you need — I’ll reply with a cost estimate.
Custom features I build often make it into future Lay Theme updates, so your idea might benefit the whole community.
Before you post:
- When using a WordPress Cache plugin, disable it or clear your cache.
- Update Lay Theme and all Lay Theme Addons
- Disable all Plugins
- Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"
This often solves issues you might run into
When you post:
- Post a link to where the problem is
- Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
- If the problem is difficult to explain, post screenshots / link to a video to explain it