Can't see anything in "Customize" inside the "Appearance" menu

[andrea]

As you can see from the screenshot below, when I go on the Appearance menu and then I chose Customize, I can't see the usual menu (Favicon, Menu Style, Site Title, Project Thumbnails etc..).
I tried with Chrome, Safari and Opera: the problem persists.

Do any of you know how to solve this?
Thank you in advance,

Andrea

[arminunruh]

interesting.

please send me these infos to info@laytheme.com:

link to this topic
website address
username and password for your /wp-admin/ admin area

[openair]

@arminunruh Hi Armin, I am also having this exact same issue on a new project. Shall I also email you the same details? This is my fourth project using Lay Theme and have never had this - or any other - problem. Thanks!

[mariusjopen]

Dear @openair
what custom code or plugins do you use?

Best!

Marius

[andrea]

@arminunruh Thank you Armin, I just sent you the email.
Let me know!
Andrea

[openair]

@mariusjopen Hi Marius, thanks for your reply. I have no custom code, and the only plugin I added was 'Under Construction', which I have used on all previous projects with Lay to date. I also tried removing the plugin but nothing has changed. The only other thing I did was add a woff font.

[mariusjopen]

Dear @andrea
yes. Also send the email:

Please send me these infos to info@laytheme.com:

link to this topic
website address
username and password for your /wp-admin/ admin area

Best!

Marius

[openair]

@mariusjopen I also emailed you with all of the details
Looking forward to hearing from you :)
Sam

[mariusjopen]

Sweet! :-D

[laurad]

Hello @mariusjopen
I have the same problem. Sent you email with details. Thank you
Laura

[arminunruh]

hey everybody,
thanks for your emails. not really sure what causes this. can you try to use a php version like php 7, this can be configured in your webhost.

[arminunruh]

EDIT:
**Ok, seems to be an issue with WordPress 5.3
You can downgrade your wordpress version to the previous version using for example https://wordpress.org/plugins/wp-downgrade/
**

[Naomiyang]

same issue here on one of the site I am working on (out of 2)
it auto fixed last night and its doing it again.
sending a email to you now!

[arminunruh]

Hey

so changing the language in "settings" → "general" → "site language" to a different language, clicking save, and then setting it back seems to do the trick.