"Customizer" page not working

[mariusjopen]

Dear @studentdesigner
Do you have any third-party plugins installed or CUSTOM JS code? Is it possible to deactivate it for a moment to see if the problem remains?

Best!

Marius

[studentdesigner]

@mariusjopen said in "Customizer" page not working:

possible to deactivate it for a moment to see if the problem remains?

Hello! Thanks for getting back.
I have tried erasing all my Custom codes but the customizer page still does not show up. I had a third-party plugin but I've deactivated and erased it so that should also not be a problem... What should I do?

[mariusjopen]

Dear @studentdesigner
Best is if you write me a PM and include your username, password and a link to this conversation.

Marius

[studentdesigner]

Hello
I have sent you a chat. Thank you!

[mariusjopen]

Dear @studentdesigner
I deactivated all the plugins and the problem remains. I hope that they still work like you intended after my deactivation. Please check.

The URL which shows up when you open the CUSTOMIZER page looks a bit strange and seems to be related to a plugin-issue:

We will have another look.

Best!

Marius

[andrej]

Hi,
same problem. I ve only set up page as a homepage and when I came back it didn't work anymore. What should I do?

Thank you in advance!

[studentdesigner]

This post is deleted!

[studentdesigner]

Hello Marius

Thank you for trying. Everything still works and looks fine. I don't know what I did with plugins to make the Customizer page disappear! Thank you so much for your help. I will be waiting.

[deMenouillard]

Hi there,

I face the same issue on a website i'm currently developping.
I can provide the links + admin codes if necessary.
Deactivating plugins and/or custom JS did not change anything.

Thanks in advance.

[mariusjopen]

Dear @studentdesigner
we are looking into it!

Best!

Marius

[arminunruh]

Hey everybody and @mariusjopen
This was solved like a month ago please use search...
Or look at this: http://laytheme.com/troubleshooting.html#customizer-does-not-show-up

[studentdesigner]

@arminunruh

Oh my gosh! Why did I not see this before? It works! Thank you very much!

[arminunruh]

hehe because i just added it!

but yeah i searched for the problem myself using the search function in the forum here and it is kind of hard to find :O

[emgeoffice]

This post is deleted!