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Lay Theme Forum

  1. Home
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  3. "Customize" menu + "Appearance / Customize" Menu not accesible anymore

"Customize" menu + "Appearance / Customize" Menu not accesible anymore

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  • mariusjopenM Offline
    mariusjopenM Offline
    mariusjopen
    Global Moderator
    wrote on last edited by
    #2

    Dear @ThomasH
    Best is if you write me a PM and include your username, password to your Wordpress Admin panel and a link to this conversation.
    Many wishes!
    Marius

    www.mariusjopen.world

    T 1 Reply Last reply
    0
    • mariusjopenM mariusjopen

      Dear @ThomasH
      Best is if you write me a PM and include your username, password to your Wordpress Admin panel and a link to this conversation.
      Many wishes!
      Marius

      T Offline
      T Offline
      ThomasH
      wrote on last edited by
      #3

      Dear @mariusjopen,

      Thanks for your quick reply.
      I finally found the solution thanks to your "troubleshooting " page.
      http://laytheme.com/troubleshooting.html#customizer-does-not-show-up

      Changing the langage solved the problem!
      Keep up the good work!

      Best,
      Thomas

      1 Reply Last reply
      0
      • mariusjopenM Offline
        mariusjopenM Offline
        mariusjopen
        Global Moderator
        wrote on last edited by
        #4

        Dear @ThomasH

        Ah great! Thank you for sharing and using LayTheme!
        Best!
        Marius

        www.mariusjopen.world

        1 Reply Last reply
        0
        • J Offline
          J Offline
          james.kirkup
          wrote on last edited by
          #5

          Hey @mariusjopen

          I have the same issue - but have tried to change language / revert back - but no change for me. Any help would be massively appreciated.

          James

          1 Reply Last reply
          0
          • mariusjopenM Offline
            mariusjopenM Offline
            mariusjopen
            Global Moderator
            wrote on last edited by
            #6

            Dear @james-kirkup
            Best is if you write me a PM and include your username, password to your Wordpress Admin panel and a link to this conversation.
            Many wishes!
            Marius

            www.mariusjopen.world

            K 1 Reply Last reply
            0
            • mariusjopenM mariusjopen

              Dear @james-kirkup
              Best is if you write me a PM and include your username, password to your Wordpress Admin panel and a link to this conversation.
              Many wishes!
              Marius

              K Offline
              K Offline
              kheesiong
              wrote on last edited by
              #7

              Hi @mariusjopen

              I have the same problem too and tried the above remedies without success. Can I write you a PM with login details and link?

              Many thanks
              Tian

              1 Reply Last reply
              0
              • mariusjopenM Offline
                mariusjopenM Offline
                mariusjopen
                Global Moderator
                wrote on last edited by
                #8

                Dear @kheesiong
                yes. Please do.
                Best!
                Marius

                www.mariusjopen.world

                1 Reply Last reply
                0
                • mariusjopenM Offline
                  mariusjopenM Offline
                  mariusjopen
                  Global Moderator
                  wrote on last edited by
                  #9

                  Dear @kheesiong
                  ok. I can see the problem.
                  Do you have any third-party plugins installed or CUSTOM JS code? Is it possible to deactivate it for a moment to see if the problem remains?
                  Is Wordpress and LayTheme up to date?
                  Many wishes!
                  Marius

                  www.mariusjopen.world

                  K 1 Reply Last reply
                  0
                  • K Offline
                    K Offline
                    kheesiong
                    wrote on last edited by
                    #10
                    This post is deleted!
                    1 Reply Last reply
                    0
                    • mariusjopenM mariusjopen

                      Dear @kheesiong
                      ok. I can see the problem.
                      Do you have any third-party plugins installed or CUSTOM JS code? Is it possible to deactivate it for a moment to see if the problem remains?
                      Is Wordpress and LayTheme up to date?
                      Many wishes!
                      Marius

                      K Offline
                      K Offline
                      kheesiong
                      wrote on last edited by
                      #11

                      Hi @mariusjopen , no third-party plugins or custom JS codes. Only plugins activated are Laytheme Carousel and Fullscreen Slider. Wordpress is 5.4.1 and Laytheme is 3.2.6 (updated this morning) and it's still the same problem

                      Many thanks

                      1 Reply Last reply
                      0
                      • mariusjopenM Offline
                        mariusjopenM Offline
                        mariusjopen
                        Global Moderator
                        wrote on last edited by
                        #12

                        Dear @kheesiong
                        Best is if you write me a PM and include your username, password to your Wordpress Admin panel and a link to this conversation.
                        Many wishes!
                        Marius

                        www.mariusjopen.world

                        1 Reply Last reply
                        0
                        • arminunruhA Online
                          arminunruhA Online
                          arminunruh
                          Global Moderator
                          wrote on last edited by arminunruh
                          #13

                          Marius and everybody, this is an old problem that's been solved

                          http://laytheme.com/troubleshooting.html#customizer-does-not-show-up

                          "solved"

                          it seems to be some kind of wordpress bug

                          1 Reply Last reply
                          0
                          • CyberSlayersC Offline
                            CyberSlayersC Offline
                            CyberSlayers
                            wrote on last edited by
                            #14

                            Hi Armin,
                            I tried to change the language, go on private nav link, deactivate all plug-ins, no custom code, even re-install WP...

                            Still, the customizer stay blank, any idea what else I could try?
                            http://www.neu.gerryamstutz.com/

                            Thanks a lot in advance :),
                            Audrey

                            ✦ Audrey@CyberSlayers.work ✦
                            www.cyberslayers.work

                            1 Reply Last reply
                            0
                            • arminunruhA Online
                              arminunruhA Online
                              arminunruh
                              Global Moderator
                              wrote on last edited by
                              #15

                              try to go to projects -> categories
                              and create a category if there is none

                              or use the plugin https://wordpress.org/plugins/wp-downgrade/
                              and downgrade to an older version of wordpress

                              make sure to read the instructions of the plugin, most ppl think they click sth in the plugin and ur wordpress is downgraded, but u need to click re-install wordpress in dashboard -> updates

                              1 Reply Last reply
                              0
                              • CyberSlayersC Offline
                                CyberSlayersC Offline
                                CyberSlayers
                                wrote on last edited by
                                #16

                                Thanks you, it worked.
                                I downgraded to 4.9.13 which as a major customizer modification and then came back to the actual version.

                                Just to share my experience, I tried a couple of the 5.x.x, the problem was still there :-)

                                Have a good day ,
                                Audrey

                                ✦ Audrey@CyberSlayers.work ✦
                                www.cyberslayers.work

                                1 Reply Last reply
                                0
                                • mariusjopenM Offline
                                  mariusjopenM Offline
                                  mariusjopen
                                  Global Moderator
                                  wrote on last edited by
                                  #17

                                  Dear @audreybelaud
                                  Nice!
                                  Thank you for letting us know!
                                  Best and have a wonderful day!
                                  Marius

                                  www.mariusjopen.world

                                  1 Reply Last reply
                                  0
                                  • P Offline
                                    P Offline
                                    patricia
                                    wrote on last edited by
                                    #18

                                    Hello!

                                    I have the same issue. I’m currently redesigning my website and while updating the menu, the Customizer suddenly stayed blank.

                                    Wordpress, LayTheme and plugins are all up to date. Changing the language unfortunately didn't help either.

                                    Thanks in advance for any help!
                                    Patricia

                                    1 Reply Last reply
                                    0
                                    • RichardR Offline
                                      RichardR Offline
                                      Richard
                                      Global Moderator
                                      wrote on last edited by Richard
                                      #19

                                      Dear @patricia

                                      Are you able to take some screenshots of the problem, within your Wordpress back-end of your setup? (plugins, other info you feel relevant) šŸ”

                                      Also if we could make sure of the following, to rule out what the issue may be:

                                      Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

                                      Any custom CSS or JS that may interfere is temporarily removed.

                                      Any third-party plugins are de-activated to see if this resolves the issue.


                                      Talk soon Patricia & have a wonderful day šŸŒ
                                      Richard
                                      1 Reply Last reply
                                      0
                                      • P Offline
                                        P Offline
                                        patricia
                                        wrote on last edited by
                                        #20

                                        Hi Richard,

                                        thanks so much for your reply! It's kinda frustrating when you're almost done with redesigning your site. šŸ˜…

                                        Everything is up to date. Active plugins are only LayTheme Carousel & Imagehover.

                                        I removed all custom CSS/JS, still the same problem.

                                        There's no menu visible at the current site, but I wanted to use one for the new site. I couldn't access the Customizer anymore, when setting that up. But I have no idea what might have broken it.

                                        Customizer

                                        Menu

                                        1 Reply Last reply
                                        0
                                        • P Offline
                                          P Offline
                                          patricia
                                          wrote on last edited by
                                          #21

                                          @Richard If it's easier for you, I can send you my login details.
                                          Thanks a lot again!

                                          1 Reply Last reply
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