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Lay Theme Forum

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  3. "Customize" menu + "Appearance / Customize" Menu not accesible anymore

"Customize" menu + "Appearance / Customize" Menu not accesible anymore

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  • mariusjopenM mariusjopen

    Dear @james-kirkup
    Best is if you write me a PM and include your username, password to your Wordpress Admin panel and a link to this conversation.
    Many wishes!
    Marius

    K Offline
    K Offline
    kheesiong
    wrote on last edited by
    #7

    Hi @mariusjopen

    I have the same problem too and tried the above remedies without success. Can I write you a PM with login details and link?

    Many thanks
    Tian

    1 Reply Last reply
    0
    • mariusjopenM Offline
      mariusjopenM Offline
      mariusjopen
      Global Moderator
      wrote on last edited by
      #8

      Dear @kheesiong
      yes. Please do.
      Best!
      Marius

      www.mariusjopen.world

      1 Reply Last reply
      0
      • mariusjopenM Offline
        mariusjopenM Offline
        mariusjopen
        Global Moderator
        wrote on last edited by
        #9

        Dear @kheesiong
        ok. I can see the problem.
        Do you have any third-party plugins installed or CUSTOM JS code? Is it possible to deactivate it for a moment to see if the problem remains?
        Is Wordpress and LayTheme up to date?
        Many wishes!
        Marius

        www.mariusjopen.world

        K 1 Reply Last reply
        0
        • K Offline
          K Offline
          kheesiong
          wrote on last edited by
          #10
          This post is deleted!
          1 Reply Last reply
          0
          • mariusjopenM mariusjopen

            Dear @kheesiong
            ok. I can see the problem.
            Do you have any third-party plugins installed or CUSTOM JS code? Is it possible to deactivate it for a moment to see if the problem remains?
            Is Wordpress and LayTheme up to date?
            Many wishes!
            Marius

            K Offline
            K Offline
            kheesiong
            wrote on last edited by
            #11

            Hi @mariusjopen , no third-party plugins or custom JS codes. Only plugins activated are Laytheme Carousel and Fullscreen Slider. Wordpress is 5.4.1 and Laytheme is 3.2.6 (updated this morning) and it's still the same problem

            Many thanks

            1 Reply Last reply
            0
            • mariusjopenM Offline
              mariusjopenM Offline
              mariusjopen
              Global Moderator
              wrote on last edited by
              #12

              Dear @kheesiong
              Best is if you write me a PM and include your username, password to your Wordpress Admin panel and a link to this conversation.
              Many wishes!
              Marius

              www.mariusjopen.world

              1 Reply Last reply
              0
              • arminunruhA Online
                arminunruhA Online
                arminunruh
                Global Moderator
                wrote on last edited by arminunruh
                #13

                Marius and everybody, this is an old problem that's been solved

                http://laytheme.com/troubleshooting.html#customizer-does-not-show-up

                "solved"

                it seems to be some kind of wordpress bug

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                • CyberSlayersC Offline
                  CyberSlayersC Offline
                  CyberSlayers
                  wrote on last edited by
                  #14

                  Hi Armin,
                  I tried to change the language, go on private nav link, deactivate all plug-ins, no custom code, even re-install WP...

                  Still, the customizer stay blank, any idea what else I could try?
                  http://www.neu.gerryamstutz.com/

                  Thanks a lot in advance :),
                  Audrey

                  ✦ Audrey@CyberSlayers.work ✦
                  www.cyberslayers.work

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                  • arminunruhA Online
                    arminunruhA Online
                    arminunruh
                    Global Moderator
                    wrote on last edited by
                    #15

                    try to go to projects -> categories
                    and create a category if there is none

                    or use the plugin https://wordpress.org/plugins/wp-downgrade/
                    and downgrade to an older version of wordpress

                    make sure to read the instructions of the plugin, most ppl think they click sth in the plugin and ur wordpress is downgraded, but u need to click re-install wordpress in dashboard -> updates

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                    0
                    • CyberSlayersC Offline
                      CyberSlayersC Offline
                      CyberSlayers
                      wrote on last edited by
                      #16

                      Thanks you, it worked.
                      I downgraded to 4.9.13 which as a major customizer modification and then came back to the actual version.

                      Just to share my experience, I tried a couple of the 5.x.x, the problem was still there :-)

                      Have a good day ,
                      Audrey

                      ✦ Audrey@CyberSlayers.work ✦
                      www.cyberslayers.work

                      1 Reply Last reply
                      0
                      • mariusjopenM Offline
                        mariusjopenM Offline
                        mariusjopen
                        Global Moderator
                        wrote on last edited by
                        #17

                        Dear @audreybelaud
                        Nice!
                        Thank you for letting us know!
                        Best and have a wonderful day!
                        Marius

                        www.mariusjopen.world

                        1 Reply Last reply
                        0
                        • P Offline
                          P Offline
                          patricia
                          wrote on last edited by
                          #18

                          Hello!

                          I have the same issue. I’m currently redesigning my website and while updating the menu, the Customizer suddenly stayed blank.

                          Wordpress, LayTheme and plugins are all up to date. Changing the language unfortunately didn't help either.

                          Thanks in advance for any help!
                          Patricia

                          1 Reply Last reply
                          0
                          • RichardR Offline
                            RichardR Offline
                            Richard
                            Global Moderator
                            wrote on last edited by Richard
                            #19

                            Dear @patricia

                            Are you able to take some screenshots of the problem, within your Wordpress back-end of your setup? (plugins, other info you feel relevant) 🔍

                            Also if we could make sure of the following, to rule out what the issue may be:

                            Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

                            Any custom CSS or JS that may interfere is temporarily removed.

                            Any third-party plugins are de-activated to see if this resolves the issue.


                            Talk soon Patricia & have a wonderful day 🌝
                            Richard
                            1 Reply Last reply
                            0
                            • P Offline
                              P Offline
                              patricia
                              wrote on last edited by
                              #20

                              Hi Richard,

                              thanks so much for your reply! It's kinda frustrating when you're almost done with redesigning your site. 😅

                              Everything is up to date. Active plugins are only LayTheme Carousel & Imagehover.

                              I removed all custom CSS/JS, still the same problem.

                              There's no menu visible at the current site, but I wanted to use one for the new site. I couldn't access the Customizer anymore, when setting that up. But I have no idea what might have broken it.

                              Customizer

                              Menu

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                              0
                              • P Offline
                                P Offline
                                patricia
                                wrote on last edited by
                                #21

                                @Richard If it's easier for you, I can send you my login details.
                                Thanks a lot again!

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                                0
                                • RichardR Offline
                                  RichardR Offline
                                  Richard
                                  Global Moderator
                                  wrote on last edited by
                                  #22

                                  Dear @patricia

                                  Sure 🌝If you would like me to have a closer look, please send me your login details via 'Chats' (note: do not disclose your private info on the thread )


                                  Talk soon Patricia & have a great day 🏖
                                  Richard
                                  1 Reply Last reply
                                  0
                                  • RichardR Offline
                                    RichardR Offline
                                    Richard
                                    Global Moderator
                                    wrote on last edited by Richard
                                    #23

                                    Dear @patricia

                                    Thank you for the Login details 🌝

                                    I created a full Updraft backup to make sure i couldn't affect your setup while debugging. Removing all custom code, the usual updates, language tests etc, all failed as you know.

                                    Then i went further and deleted all Lay Theme related content (plugins and Theme). This made me realise that the problem is not to do with Lay Theme or its plugins. On the Standard Wordpress 2021 theme the same console error occurs within the customizer:

                                    Screen Shot 2021-09-29 at 11.12.15 AM.png

                                    Screen Shot 2021-09-29 at 11.13.32 AM.png

                                    This is good at least, to isolate that its not a Lay Theme Bug that needs to be fixed. Somewhere there is a problem within your Wordpress not Lay Theme related.

                                    The last thing on my mind, Did you insert any custom Code, short-code or Widget's into any elements with your Gridder? ( In your Pages or Projects) or did you for example alter any </> source code of the text elements in anyway that may cause errors? ( + add more > +HTML ? ):
                                    Screen Shot 2021-09-29 at 11.42.08 AM.png

                                    I have restored the setup you had before my debugging. Because this doesn't seem to be Lay Theme related i would suggest you get in contact with your Web provider to see if they can offer further assistance.

                                    Because you have all your content saved within Backup's you can always do a fresh re-install of Wordpress and then add Lay Theme + Plugins back in. Test this vanilla environment (do not install 'wp rollback plugin' this time to make sure). I can also provide new download links for Lay Theme and all plugins to make sure they are not at fault.

                                    Before doing this fresh re-install, you can save any page or Projects JSON code. There will be a 'screen options' tab in the top right of the page. Choosing 'Gridder JSON' (also you can choose mobile) will make a box appear with the code that makes up your layout. This can be copied and pasted into any new page or project to recreate your exact layout:

                                    Screen Shot 2021-09-29 at 11.34.34 AM.png

                                    All of this will be saved in your Updraft backup, but maybe for testing purposes you would like to add the projects JSON individually to make sure. (very unlikely that this is the bug, unless you have added some custom source code or widget/embed into a project that causes error).

                                    Sorry about all this inconvenience Patricia especially as you were so close to finishing! again because i cannot find fault with Lay Theme or its Plugins my help can only go so far. Of course any questions, files or additional aid i can give i will do my best to help 🌝


                                    Talk soon Patricia
                                    Sincerely, Richard
                                    1 Reply Last reply
                                    0
                                    • P Offline
                                      P Offline
                                      patricia
                                      wrote on last edited by
                                      #24

                                      Oh thanks a lot!
                                      It’s very helpful to narrow it down at least!
                                      There shouldn’t be any custom code in an element within the gridder, but I’ll check again.

                                      I wasn’t aware of the option to recreate the layouts individually via JSON code, so that will make it much easier!

                                      Thanks again, Richard! I really appreciate your help!

                                      1 Reply Last reply
                                      0
                                      • RichardR Offline
                                        RichardR Offline
                                        Richard
                                        Global Moderator
                                        wrote on last edited by Richard
                                        #25

                                        Thanks @patricia no worries, feel free to write me in the future if something goes wrong 🌝

                                        1 Reply Last reply
                                        0
                                        • L Offline
                                          L Offline
                                          lea_grt2
                                          wrote on last edited by
                                          #26

                                          Hello,

                                          I tried every possibility (changing the language, updating lay theme, checking the CSS, etc.) but I still can't access to the Customize panel. Is there an other option ?

                                          Thank you!

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                                          I also code custom websites or custom Lay features.
                                          💿 Email me here: 💿
                                          info@laytheme.com

                                          Before you post:
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                                          2. Update Lay Theme and all Lay Theme Addons
                                          3. Disable all Plugins
                                          4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

                                          This often solves issues you might run into

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                                          2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
                                          3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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