Skip to content
  • Recent
  • Tags
  • Popular
  • Users
  • Search
Skins
  • Light
  • Cerulean
  • Cosmo
  • Flatly
  • Journal
  • Litera
  • Lumen
  • Lux
  • Materia
  • Minty
  • Morph
  • Pulse
  • Sandstone
  • Simplex
  • Sketchy
  • Spacelab
  • United
  • Yeti
  • Zephyr
  • Dark
  • Cyborg
  • Darkly
  • Quartz
  • Slate
  • Solar
  • Superhero
  • Vapor

  • Default (No Skin)
  • No Skin
Collapse

Lay Theme Forum

  1. Home
  2. Bug Reports
  3. "Customize" menu + "Appearance / Customize" Menu not accesible anymore

"Customize" menu + "Appearance / Customize" Menu not accesible anymore

Scheduled Pinned Locked Moved Bug Reports
29 Posts 9 Posters 735 Views
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • mariusjopenM Offline
    mariusjopenM Offline
    mariusjopen
    Global Moderator
    wrote on last edited by
    #8

    Dear @kheesiong
    yes. Please do.
    Best!
    Marius

    www.mariusjopen.world

    1 Reply Last reply
    0
    • mariusjopenM Offline
      mariusjopenM Offline
      mariusjopen
      Global Moderator
      wrote on last edited by
      #9

      Dear @kheesiong
      ok. I can see the problem.
      Do you have any third-party plugins installed or CUSTOM JS code? Is it possible to deactivate it for a moment to see if the problem remains?
      Is Wordpress and LayTheme up to date?
      Many wishes!
      Marius

      www.mariusjopen.world

      K 1 Reply Last reply
      0
      • K Offline
        K Offline
        kheesiong
        wrote on last edited by
        #10
        This post is deleted!
        1 Reply Last reply
        0
        • mariusjopenM mariusjopen

          Dear @kheesiong
          ok. I can see the problem.
          Do you have any third-party plugins installed or CUSTOM JS code? Is it possible to deactivate it for a moment to see if the problem remains?
          Is Wordpress and LayTheme up to date?
          Many wishes!
          Marius

          K Offline
          K Offline
          kheesiong
          wrote on last edited by
          #11

          Hi @mariusjopen , no third-party plugins or custom JS codes. Only plugins activated are Laytheme Carousel and Fullscreen Slider. Wordpress is 5.4.1 and Laytheme is 3.2.6 (updated this morning) and it's still the same problem

          Many thanks

          1 Reply Last reply
          0
          • mariusjopenM Offline
            mariusjopenM Offline
            mariusjopen
            Global Moderator
            wrote on last edited by
            #12

            Dear @kheesiong
            Best is if you write me a PM and include your username, password to your Wordpress Admin panel and a link to this conversation.
            Many wishes!
            Marius

            www.mariusjopen.world

            1 Reply Last reply
            0
            • arminunruhA Online
              arminunruhA Online
              arminunruh
              Global Moderator
              wrote on last edited by arminunruh
              #13

              Marius and everybody, this is an old problem that's been solved

              http://laytheme.com/troubleshooting.html#customizer-does-not-show-up

              "solved"

              it seems to be some kind of wordpress bug

              1 Reply Last reply
              0
              • CyberSlayersC Offline
                CyberSlayersC Offline
                CyberSlayers
                wrote on last edited by
                #14

                Hi Armin,
                I tried to change the language, go on private nav link, deactivate all plug-ins, no custom code, even re-install WP...

                Still, the customizer stay blank, any idea what else I could try?
                http://www.neu.gerryamstutz.com/

                Thanks a lot in advance :),
                Audrey

                ✦ Audrey@CyberSlayers.work ✦
                www.cyberslayers.work

                1 Reply Last reply
                0
                • arminunruhA Online
                  arminunruhA Online
                  arminunruh
                  Global Moderator
                  wrote on last edited by
                  #15

                  try to go to projects -> categories
                  and create a category if there is none

                  or use the plugin https://wordpress.org/plugins/wp-downgrade/
                  and downgrade to an older version of wordpress

                  make sure to read the instructions of the plugin, most ppl think they click sth in the plugin and ur wordpress is downgraded, but u need to click re-install wordpress in dashboard -> updates

                  1 Reply Last reply
                  0
                  • CyberSlayersC Offline
                    CyberSlayersC Offline
                    CyberSlayers
                    wrote on last edited by
                    #16

                    Thanks you, it worked.
                    I downgraded to 4.9.13 which as a major customizer modification and then came back to the actual version.

                    Just to share my experience, I tried a couple of the 5.x.x, the problem was still there :-)

                    Have a good day ,
                    Audrey

                    ✦ Audrey@CyberSlayers.work ✦
                    www.cyberslayers.work

                    1 Reply Last reply
                    0
                    • mariusjopenM Offline
                      mariusjopenM Offline
                      mariusjopen
                      Global Moderator
                      wrote on last edited by
                      #17

                      Dear @audreybelaud
                      Nice!
                      Thank you for letting us know!
                      Best and have a wonderful day!
                      Marius

                      www.mariusjopen.world

                      1 Reply Last reply
                      0
                      • P Offline
                        P Offline
                        patricia
                        wrote on last edited by
                        #18

                        Hello!

                        I have the same issue. I’m currently redesigning my website and while updating the menu, the Customizer suddenly stayed blank.

                        Wordpress, LayTheme and plugins are all up to date. Changing the language unfortunately didn't help either.

                        Thanks in advance for any help!
                        Patricia

                        1 Reply Last reply
                        0
                        • RichardR Offline
                          RichardR Offline
                          Richard
                          Global Moderator
                          wrote on last edited by Richard
                          #19

                          Dear @patricia

                          Are you able to take some screenshots of the problem, within your Wordpress back-end of your setup? (plugins, other info you feel relevant) 🔍

                          Also if we could make sure of the following, to rule out what the issue may be:

                          Wordpress, Lay Theme & Laytheme's Addons are all up to date ?

                          Any custom CSS or JS that may interfere is temporarily removed.

                          Any third-party plugins are de-activated to see if this resolves the issue.


                          Talk soon Patricia & have a wonderful day 🌝
                          Richard
                          1 Reply Last reply
                          0
                          • P Offline
                            P Offline
                            patricia
                            wrote on last edited by
                            #20

                            Hi Richard,

                            thanks so much for your reply! It's kinda frustrating when you're almost done with redesigning your site. 😅

                            Everything is up to date. Active plugins are only LayTheme Carousel & Imagehover.

                            I removed all custom CSS/JS, still the same problem.

                            There's no menu visible at the current site, but I wanted to use one for the new site. I couldn't access the Customizer anymore, when setting that up. But I have no idea what might have broken it.

                            Customizer

                            Menu

                            1 Reply Last reply
                            0
                            • P Offline
                              P Offline
                              patricia
                              wrote on last edited by
                              #21

                              @Richard If it's easier for you, I can send you my login details.
                              Thanks a lot again!

                              1 Reply Last reply
                              0
                              • RichardR Offline
                                RichardR Offline
                                Richard
                                Global Moderator
                                wrote on last edited by
                                #22

                                Dear @patricia

                                Sure 🌝If you would like me to have a closer look, please send me your login details via 'Chats' (note: do not disclose your private info on the thread )


                                Talk soon Patricia & have a great day 🏖
                                Richard
                                1 Reply Last reply
                                0
                                • RichardR Offline
                                  RichardR Offline
                                  Richard
                                  Global Moderator
                                  wrote on last edited by Richard
                                  #23

                                  Dear @patricia

                                  Thank you for the Login details 🌝

                                  I created a full Updraft backup to make sure i couldn't affect your setup while debugging. Removing all custom code, the usual updates, language tests etc, all failed as you know.

                                  Then i went further and deleted all Lay Theme related content (plugins and Theme). This made me realise that the problem is not to do with Lay Theme or its plugins. On the Standard Wordpress 2021 theme the same console error occurs within the customizer:

                                  Screen Shot 2021-09-29 at 11.12.15 AM.png

                                  Screen Shot 2021-09-29 at 11.13.32 AM.png

                                  This is good at least, to isolate that its not a Lay Theme Bug that needs to be fixed. Somewhere there is a problem within your Wordpress not Lay Theme related.

                                  The last thing on my mind, Did you insert any custom Code, short-code or Widget's into any elements with your Gridder? ( In your Pages or Projects) or did you for example alter any </> source code of the text elements in anyway that may cause errors? ( + add more > +HTML ? ):
                                  Screen Shot 2021-09-29 at 11.42.08 AM.png

                                  I have restored the setup you had before my debugging. Because this doesn't seem to be Lay Theme related i would suggest you get in contact with your Web provider to see if they can offer further assistance.

                                  Because you have all your content saved within Backup's you can always do a fresh re-install of Wordpress and then add Lay Theme + Plugins back in. Test this vanilla environment (do not install 'wp rollback plugin' this time to make sure). I can also provide new download links for Lay Theme and all plugins to make sure they are not at fault.

                                  Before doing this fresh re-install, you can save any page or Projects JSON code. There will be a 'screen options' tab in the top right of the page. Choosing 'Gridder JSON' (also you can choose mobile) will make a box appear with the code that makes up your layout. This can be copied and pasted into any new page or project to recreate your exact layout:

                                  Screen Shot 2021-09-29 at 11.34.34 AM.png

                                  All of this will be saved in your Updraft backup, but maybe for testing purposes you would like to add the projects JSON individually to make sure. (very unlikely that this is the bug, unless you have added some custom source code or widget/embed into a project that causes error).

                                  Sorry about all this inconvenience Patricia especially as you were so close to finishing! again because i cannot find fault with Lay Theme or its Plugins my help can only go so far. Of course any questions, files or additional aid i can give i will do my best to help 🌝


                                  Talk soon Patricia
                                  Sincerely, Richard
                                  1 Reply Last reply
                                  0
                                  • P Offline
                                    P Offline
                                    patricia
                                    wrote on last edited by
                                    #24

                                    Oh thanks a lot!
                                    It’s very helpful to narrow it down at least!
                                    There shouldn’t be any custom code in an element within the gridder, but I’ll check again.

                                    I wasn’t aware of the option to recreate the layouts individually via JSON code, so that will make it much easier!

                                    Thanks again, Richard! I really appreciate your help!

                                    1 Reply Last reply
                                    0
                                    • RichardR Offline
                                      RichardR Offline
                                      Richard
                                      Global Moderator
                                      wrote on last edited by Richard
                                      #25

                                      Thanks @patricia no worries, feel free to write me in the future if something goes wrong 🌝

                                      1 Reply Last reply
                                      0
                                      • L Offline
                                        L Offline
                                        lea_grt2
                                        wrote on last edited by
                                        #26

                                        Hello,

                                        I tried every possibility (changing the language, updating lay theme, checking the CSS, etc.) but I still can't access to the Customize panel. Is there an other option ?

                                        Thank you!

                                        1 Reply Last reply
                                        0
                                        • RichardR Offline
                                          RichardR Offline
                                          Richard
                                          Global Moderator
                                          wrote on last edited by
                                          #27

                                          Dear @lea_grt2

                                          Just to be sure, have you tested with all Plugins de-activated.
                                          If possible could you take a general screenshot of your Wordpress admin area.

                                          If nothing truly works, then send me you login details via 'Chats' and i will take a closer look.


                                          Best ✨
                                          Richard
                                          L 1 Reply Last reply
                                          0
                                          Reply
                                          • Reply as topic
                                          Log in to reply
                                          • Oldest to Newest
                                          • Newest to Oldest
                                          • Most Votes


                                          I also code custom websites or custom Lay features.
                                          💿 Email me here: 💿
                                          info@laytheme.com

                                          Before you post:
                                          1. When using a WordPress Cache plugin, disable it or clear your cache.
                                          2. Update Lay Theme and all Lay Theme Addons
                                          3. Disable all Plugins
                                          4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

                                          This often solves issues you might run into

                                          When you post:
                                          1. Post a link to where the problem is
                                          2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
                                          3. If the problem is difficult to explain, post screenshots / link to a video to explain it
                                          Online Users
                                          arminunruhA
                                          arminunruh
                                          Forgot your key, lost your files, need a previous Lay Theme or Addon version? Go to www.laykeymanager.com
                                          laytheme.com
                                          • Login

                                          • Don't have an account? Register

                                          • Login or register to search.
                                          • First post
                                            Last post
                                          0
                                          • Recent
                                          • Tags
                                          • Popular
                                          • Users
                                          • Search