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  3. Carousel not working in certain browsers

Carousel not working in certain browsers

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  • K koencolpaert

    Since upgrading the theme and the plug through WP I noticed that the carousel doesn't work in certain browsers.

    It loads and works correct in Safari, Edge and Brave.
    It doesn't show up in Chrome.

    The site is https://www.koencolpaert.be
    Any ideas?

    K Offline
    K Offline
    koencolpaert
    wrote on last edited by
    #2

    @koencolpaert said in Carousel not working in certain browsers:

    Since upgrading the theme and the plug through WP I noticed that the carousel doesn't work in certain browsers.

    It loads and works correct in Safari, Edge and Brave.
    It doesn't show up in Chrome.

    The site is https://www.koencolpaert.be
    Any ideas?

    de-activating and re-activating the plugin did the trick.
    Case closed.

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    • M Offline
      M Offline
      maryblue
      wrote on last edited by
      #3

      I just installed Carousel and as soon as i activate the plugin, all the images on my website dissappear. And the carousel doesn't show up. De-activating didn't help…

      K 1 Reply Last reply
      0
      • M maryblue

        I just installed Carousel and as soon as i activate the plugin, all the images on my website dissappear. And the carousel doesn't show up. De-activating didn't help…

        K Offline
        K Offline
        koencolpaert
        wrote on last edited by
        #4

        @maryblue said in Carousel not working in certain browsers:

        I just installed Carousel and as soon as i activate the plugin, all the images on my website dissappear. And the carousel doesn't show up. De-activating didn't help…

        I have noticed that this doesn't always work. In some cases I had to re-install the old plugin version.

        There are a lot of issues with carousel for the moment looking at this forum.

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        • mariusjopenM Offline
          mariusjopenM Offline
          mariusjopen
          Global Moderator
          wrote on last edited by
          #5

          Dear @koencolpaert
          do you use the most current version?
          I cannot see it because of maintenance mode.
          Best!
          Marius

          www.mariusjopen.world

          M K 2 Replies Last reply
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          • mariusjopenM mariusjopen

            Dear @koencolpaert
            do you use the most current version?
            I cannot see it because of maintenance mode.
            Best!
            Marius

            M Offline
            M Offline
            maryblue
            wrote on last edited by
            #6
            This post is deleted!
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            • mariusjopenM mariusjopen

              Dear @koencolpaert
              do you use the most current version?
              I cannot see it because of maintenance mode.
              Best!
              Marius

              K Offline
              K Offline
              koencolpaert
              wrote on last edited by
              #7

              @mariusjopen said in Carousel not working in certain browsers:

              Dear @koencolpaert
              do you use the most current version?
              I cannot see it because of maintenance mode.
              Best!
              Marius

              Hi Marius, I've put it in maintenance mode because of my tampering with the site.

              For the theme I am using 2.7.5 and carousel is on 1.3.9.
              The thing is if I use the automatic upgrade function the carousel functionality breaks. Sometimes it helps to re-activate but not always.

              Seeing all kind of issues here I guess there is a deeper lying problem of compatibility (theme or plugin). I never had any trouble upgrading what so ever.

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              • mariusjopenM Offline
                mariusjopenM Offline
                mariusjopen
                Global Moderator
                wrote on last edited by
                #8

                Dear @koencolpaert
                all, Wordpress, LayTheme and the Carousel need to run on the latest version.
                Best!
                Marius

                www.mariusjopen.world

                K 1 Reply Last reply
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                • mariusjopenM mariusjopen

                  Dear @koencolpaert
                  all, Wordpress, LayTheme and the Carousel need to run on the latest version.
                  Best!
                  Marius

                  K Offline
                  K Offline
                  koencolpaert
                  wrote on last edited by
                  #9

                  @mariusjopen That is kind of the problem Marius. When I upgrade one of the packages the site breaks :-(

                  For an example of some of the problems I'm facing I removed the maintenance mode. When you go to https://www.koencolpaert.be you'll see that the homepage has an active slideshow. Upgrading the theme or carrousel plugin will break the site.

                  To test I just purchased the Lightbox plugin. If you click on the "Info" page or on the "Austerity" page you will see different pictures but not a single one is clickable. In other words the Lightbox plugin fails to load as well. (and yes it is active on all pages/posts...)

                  Currently I'm running

                  • wordpress 5.4.2
                  • Lay theme 3.3.0
                  • Carousel 1.3.9
                  • Lightbox 1.5.0
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                  • mariusjopenM Offline
                    mariusjopenM Offline
                    mariusjopen
                    Global Moderator
                    wrote on last edited by
                    #10

                    Dear @koencolpaert
                    ok. We are checking right now.
                    Best!
                    Marius

                    www.mariusjopen.world

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                    • arminunruhA Online
                      arminunruhA Online
                      arminunruh
                      Global Moderator
                      wrote on last edited by
                      #11

                      you're using lay theme 2.7.5 or maybe you updated lay theme but didn't clear your cache plugin's cache

                      Screenshot 2020-06-18 at 14.42.54.png

                      to be able to update lay theme you need to activate it using your key.

                      you need to update lay theme and all of your addons, and then make sure to disable your caching plugin
                      or clear your cache in your caching plugin

                      if that doesn't work:

                      can you send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

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                      I also code custom websites or custom Lay features.
                      💿 Email me here: 💿
                      info@laytheme.com

                      Before you post:
                      1. When using a WordPress Cache plugin, disable it or clear your cache.
                      2. Update Lay Theme and all Lay Theme Addons
                      3. Disable all Plugins
                      4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

                      This often solves issues you might run into

                      When you post:
                      1. Post a link to where the problem is
                      2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
                      3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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