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Lay Theme Forum

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  3. Issue with mobile layout

Issue with mobile layout

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  • A Offline
    A Offline
    alistairwilliams
    wrote on last edited by
    #1

    Hi there, I've been using the theme for a while and has been working great but all of a sudden the Shopify products on my site (via the Buy button code) have duplicated. I'm not coder but it seems to be when the mobile layout is implemented that the double up of product happens on Desktop and then disappears on mobile totally.

    example: https://www.stayercycles.com/wheels/cx-wheelset

    Any suggestions of what this maybe? Many thanks AL

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    • RichardR Offline
      RichardR Offline
      Richard
      Global Moderator
      wrote on last edited by
      #2

      Dear @alistairwilliams

      Nothing was added recently that could have caused the change except for an update? E.g Custom Code or Another plugin?
      There are always issues with third-party plugins, however

      Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

      We will have a look
      Many wishes!
      Richard

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      • arminunruhA Offline
        arminunruhA Offline
        arminunruh
        Global Moderator
        wrote on last edited by arminunruh
        #3

        hey @alistairwilliams

        please dont email your bug to me and post it on the forum.
        usually i dont do email support.

        we talked about this via email and I said:

        "Hey Alistair

        This is because of some changes made in the way lay theme shows the custom phone layout.
        For this to work properly you need to disable custom phone layout.
        Now if there is a custom phone layout the markup will exist with the desktop phone layout side-by-side.
        It seems that the same shopify button cannot exist twice on a page. so then it doesn't work properly.

        You can either disable the feature "custom phone layout" in "lay options"

        or you can use the old lay theme version and old versions of plugins
        if you choose to do that, let me know which lay theme plugins you use"

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        I also code custom websites or custom Lay features.
        šŸ’æ Email me here: šŸ’æ
        info@laytheme.com

        Before you post:
        1. When using a WordPress Cache plugin, disable it or clear your cache.
        2. Update Lay Theme and all Lay Theme Addons
        3. Disable all Plugins
        4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

        This often solves issues you might run into

        When you post:
        1. Post a link to where the problem is
        2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
        3. If the problem is difficult to explain, post screenshots / link to a video to explain it
        Online Users
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