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  3. Mobile Menu won't open with Firefox and Instagram-Browser

Mobile Menu won't open with Firefox and Instagram-Browser

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  • A Offline
    A Offline
    AlexAlex
    wrote on last edited by AlexAlex
    #1

    Dear Lay-Team,

    I'm very happy with my new website and the theme: https://alexgotter.com/
    The only thing people wrote me, was that the mobile menu won't open with Firefox mobile- and the Instagram-browser (iPhone). I tried all Styles and different options (fixed, not fixed, bigger menu bar etc.) but couldn't come up with a solution (could only verify the Firefox Bug since I'm using Android). Thanks for the help!

    /edit: I'm using the newest version 3.5.7 and all the plugins are updated.

    Best
    Alex

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    • RichardR Offline
      RichardR Offline
      Richard
      Global Moderator
      wrote on last edited by
      #2

      Dear Alex @AlexAlex

      Thats a beautiful website,
      Sorry about the issues with Firefox - others have also expressed that the last update and Firefox didn't mix so well.

      Just to be sure one last time if you will:

      • Wordpress, Lay Theme & Laytheme's Addons are all up to date?

      • Any Custom CSS or JS that may interfere is temporarily removed.

      • And third-party plugins de-activated to see if this resolves the issue.

      If these do not help:
      Could you please send your website address, /wp-admin/ username and password and a link to this topic to info@laytheme.com?

      And will try to get this Bug sorted out as soon as possible

      Apologies for any inconvenience this may have caused Alex and have a wonderful day

      Sincerely
      Richard

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      • A Offline
        A Offline
        AlexAlex
        wrote on last edited by
        #3

        Hello Richard,

        thanks you for your quick reply!

        Wordpress, Lay Theme & Laytheme's Addons are all up to date?
        Yes, all up to date.

        Any Custom CSS or JS that may interfere is temporarily removed.
        I delete everything from the Mobile CSS in the customizer, same problem.

        And third-party plugins de-activated to see if this resolves the issue.
        I deactivated every plugin except Lay Theme plugins. Same problem.

        I wrote you an E-Mail. Thank you!

        Best
        Alex

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        • RichardR Offline
          RichardR Offline
          Richard
          Global Moderator
          wrote on last edited by
          #4

          Dear Alex @AlexAlex

          Thanks for the concise reply :)
          Hope to have this bug sorted as soon as possible and will keep you updated!

          Best wishes
          Richard

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          • A Offline
            A Offline
            AlexAlex
            wrote on last edited by
            #5

            Thank you for your efforts!

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            • RichardR Offline
              RichardR Offline
              Richard
              Global Moderator
              wrote on last edited by
              #6

              :)
              Thanks Alex,

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              • arminunruhA Online
                arminunruhA Online
                arminunruh
                Global Moderator
                wrote on last edited by
                #7

                hey please update lay theme and then it should work

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                • A Offline
                  A Offline
                  AlexAlex
                  wrote on last edited by
                  #8

                  Hello Richard and Armin,

                  everything works now, thanks for the superb support! Merry Christmas!

                  Best
                  Alex

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                  I also code custom websites or custom Lay features.
                  šŸ’æ Email me here: šŸ’æ
                  info@laytheme.com

                  Before you post:
                  1. When using a WordPress Cache plugin, disable it or clear your cache.
                  2. Update Lay Theme and all Lay Theme Addons
                  3. Disable all Plugins
                  4. Go to Lay Options → Custom CSS & HTML, click "Turn Off All Custom Code", click "Save Changes"

                  This often solves issues you might run into

                  When you post:
                  1. Post a link to where the problem is
                  2. Does the problem happen on Chrome, Firefox, Safari or iPhone or Android?
                  3. If the problem is difficult to explain, post screenshots / link to a video to explain it
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